Community resources
Community resources
Community resources
Jira Service Management
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I have been trying to set up the following automation to alert a customer who is a shared mailbox for an organisation in my service desk, however the customer user dows not show up in the list of opt...
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Hello, Before rolling out a change to a custom field option (say value 'ab'->'cx'), I can see where the configuration can be made, but am concerned how this could affect filters/JQL set up for re...
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...ollowing attributes. <!-- DeviceInfo Attributes --> <DeviceInfo_Hostname>true</DeviceInfo_Hostname> <DeviceInfo_FQDN>true</DeviceInfo_FQDN> <DeviceInfo_Location>f...
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One of my service portals is showing the error "Unfortunately, you don't have permissions to create attachments" in the attachment field. This portal is available to employees of my instance and als...
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When I paste in a full URL into the Description or Comments field of Jira it converts the full URL to only a short hyperlink text. I want to be able to read the entire full URL without hovering over...
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Hi, I am looking for the fix version for a ticket to be displayed to the customer on the issue view screen, but not on the request form when they are creating an issue. Is this possible without...
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Good morning, I would to know if is possible to create a validation about a custom field (text field). For example : I need to create with scripts runner a validation that if the custom field (ID)...
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I am looking for a way to automatically update Attribute data in an Insight Schema's Object upon approval of a Service Desk Issue.
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Ops Genie error when acking or noting alerts via the Ops Genie bot in MS Teams. Error reads, "Something went wrong. Please try again". Trying again doesn't help. Not happening to everyone which is...
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I have an On-Call Schedule with three members. I need to add a fourth member. The only Edit function I'm happening across offers me name and time-zone fields. I cannot locate docume...
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I've searched all the templates and issue types, not one offers a field for an external customer to enter in their phone number. Have I gone blind or is there no phone number field at all? All the t...
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I've integrated our Service Management instance with Opsgenie in an attempt to trigger alerts when issues are received after hours. I was going to create a filter on "Created On" and match (reg...
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I recently discovered that the company that I work for grants access to Jira Enterprise plan, although I enter with the company email and still cannot add more than 10 users to a project. Can someon...
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I have a standard Jira Service Management cloud instance and last week we accidentally deleted the instance. With Jira software when you delete a project it goes into trash/archive but this doesn't ...
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I am currently setting up JSM and adding all the custom fields that we need for service requests. The problem I am finding is that I need different fields available for this issue type dependin...
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Hi There, is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and ...
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Through the search for tasks or through the sql query, I want to find only tasks created through the support center. How to do it? In which table in the database this information is stored? Or what...
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- jira-service-management
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Can I add the following validator to transition into Close status: If cascading list first value = Something, then custom field 'Field 2' is required If cascading list first value = AnythingElse, t...
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I am creating a application that makes use of the Jira service management API, and I am trying to approve issues from within my own application. I made the assumption that by using Answer approv...
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I've just started using Jira Service management and trying to change the senders name for the notifications. In my case it isn't the setting Project settings > Portal settings > Name ...
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How to reorder the formation of 'types' in de Create issue view? (see attachment) For instance put the Issue types on top and Changes on the bottom
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Example, Project A has 5000 tickets and these tickets has a link, to other projects I can get a list over which tickets that has a link, with this query project = A AND issueFunction...
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Hi everyone, I am Amen Teng. I am working on a project to build a dashboard analytics app for the team that is running customer support using JSM. I would like to gather your opinion about the dashbo...
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Jira Administration, System, Automation Rules bölümünden Onaylayanlar alanına birden çok kişi eklediğimde her birinin onayının verilmesini gerektiriyor. Kişileri yada kuralına göre nasıl tanım...
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Hi, we would like to maintain our OpsGenie configuration using https://www.pulumi.com/docs/intro/cloud-providers/opsgenie/ ran from our Bitbucket pipelines. We would also like to avoid...
- Question
- opsgenie
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