Jira Service Management

Hello! How can we hide a project from the customer portal? We'll send the link for the request form, but the project should not appear in the portal. Our clients use the portal to search for answers...

• Question
• cloud
• jira-service-management

Hello, I need a way to show the other teams our on-call schedule Thanks, Zaid Darras Systems Administrator

• Question
• cloud
• on-call
• opsgenie
• schedule

Hi, we want to import specific attributes of an insight object from several imports. So lets say for example: Object Type: Test Attributes: Name (Label) ID Description Category   Now we...

• Question
• import
• insight
• jira-service-management
• jira-service-management-server
• server

Hi everyone,   when i move an issue, in some cases the 'map statuses' step is available, and in some cases it's skip on this step ans i cant set the new status.   Does somone know why...

• Question
• cloud
• jira-service-management

Hi, I need to update the fixed version of a number of issues in a collective way, I think there is a Bulk Change or Bulk Edit functionality under the tools however the only dropdown item I'm able to...

• Question
• cloud
• jira-service-management

Hi All,   We utilzied a Jira project to manage our postmortems when we were a PagerDuty.  Now that we have invested into JSM/OpsGenie, we would like to migrate our history (i.e. the ticke...

• Question
• jira-service-management
• opsgenie

Hello All, I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database.  Since I have very limited skills working in MS SQL, I have con...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi,  A few of our users have started to report not getting the responses that we are sending out. I have checked the notification settings and nothing has changed. They seem to get the email no...

• Question
• cloud
• email
• jira-service-management
• notification

Hi, we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails ...

• Question
• cloud
• jira-service-management

We are using Jira Service Management and I need for a few individuals in accounting to be notified when issues transition to a specific status. Is there any way to give them a notification without gi...

• Question
• cloud
• jira-service-management

Scenario. For our project, the requirement is that any request coming to a particular group should have fillable pdf form. the assigned member should download the form, fill it and  submit to t...

• Question
• cloud
• jira-service-management

So, I did not make this change from Waiting for Customer to Waiting for Support. I have checked Automation and all Rules are set with Jira Automation as the Actor - so not Automat...

• Question
• history
• jira-service-desk-cloud
• jira-service-management

In the old view when entering a comment via transition I had the option to insert an attachment. This function does not exist anymore, I had reported this. The answer was there was a new icon, that...

• Question
• cloud
• jira-service-management

This was asked back in 2013 by someone else, but I wanted to see if it's possible now.   We want to easily identify sub-tasks between incidents/problems and other service requests. I created a...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Guys,   We want to cancel the free trial and start Standard Edition as we are being limited by free trial such as Email Notifications.   Any suggestion on how to correctly do it? I'm...

• Question
• cloud
• jira-service-management

Every time I try to add a widget to my service management project I get the following error message on the screen:   Sorry about that. Please try again in a little while.

• Question
• cloud
• jira-service-management

...omponentAccessor.getCustomFieldManager().getCustomFieldObject(10108)); if ( value = null) { return false; } else { return true; } Even tried the following (! cfValues['Request p...

• Question
• jira-service-management
• jira-service-management-server
• server

For the Request a change option, can the following text be changed? It's not relevant to the types of change we would be using this product for: For example, upgrade a server (VPN) or an application...

• Question
• cloud
• jira-service-management

I am attempting to build an Automation for Jira rule that identifies the presence of a specific string in an Issue's Summary upon creation, assigns Issues that match to a particular individual, and t...

• Question
• adaptavist
• automation
• jira-service-management
• jira-service-management-server
• scriptrunner
• +1 more tag...

Hi,  I have the following rule on a service desk project:  When someone escalates an issue, create a linked issue and summarise trigger issue's comment history into comments on new issue....

• Question
• cloud
• jira-service-management

...unction (see below) where, if the condition is true, there will be a comment created on the linked issue.  However, it didn't work - when there was no comments on the triggerissue, it still c...

• Question
• cloud
• jira-service-management

Hello,  In order to build a knowledge base for our support agents to resolve issues faster, I am trying to understand how knowledge articles are chosen to be linked to tickets.  It is n...

• Question
• cloud
• confluence
• jira-service-management

Currently when I do the below call using API: https://XXXXXX.atlassian.net/rest/servicedeskapi/servicedesk/1/customer It returns me all the users including agents, how can I restrict it to show o...

• Question
• cloud
• jira-service-management

The table column very narrow distorting the layout and unreadable. How to set JIRA to display the table properly?

• Question
• cloud
• jira-service-management

We have a JIRA ITSM project, and have a support team that have users set up as Agents. Our other team/s members(i.e developers) are given permissions as a JIRA team mebers so that they can collabora...

• Question
• cloud
• jira-service-management