Jira Service Management

Is it possible to send notification only when two alerts matching some rule? For example message including particular text. First alert is open with message: "Problem with A-1" Second alert is open...

• Question
• alert
• cloud
• opsgenie

how to add watch to tickets in a project

• Question
• cloud
• jira-service-management

Hi, I have setup JSM for our support team so that when customers email our support email an issue is created in JSM (more details here), now we have clients emailing in, some will create a ticket th...

• Question
• cloud
• jira-service-management

I want to see watchers and add myself as a watcher

• Question
• cloud
• jira-service-management

How do I get issue time tracking to turn on in Jira Service management Cloud???

• Question
• cloud
• jira-service-management

Dear all, in the OpsGenie documentation under the Service Incident Rules section It is stated that "team can contain up to 100 incident rules", so is It correct to say that the sum of the incident r...

• Question
• alert
• cloud
• incident
• opsgenie
• rule
• +1 more tag...

  I have created an New employee onboarding form in JIRA service desk , which automatically creates a user object in Insight.    The user has access to a number of business applicat...

• Question
• cloud
• insight
• jira-service-management

We're having a discussion with a customer. It's about the integration of AWS, Promotheus and co. The customer has several Promotheus systems. Does the customer on the OpsGenie side only need o...

• Question
• cloud
• opsgenie

Hi everyone, I am currently dealing with a situation where I need to monitor a multi-tenant infrastructure. We have several customers and for each customer we might or might not have more installatio...

• Question
• alert
• cloud
• incident
• opsgenie
• rule

Hello There,    I am looking out to extract a report which can help do an analysis on excel sheet. This report should contain who created, status(either close or open or other), descripti...

• Question
• cloud
• jira-service-management

I would like to set the Assignee field on issue create based on the child value of a cascading select list. I am trying to use Automation for Jira and Scriptrunner unsuccessfully so far. What would y...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...

• Question
• addon-com.javahollic.jira.jemh-ui
• cloud
• jira-service-management

Hello, I have a serious problem with my new service management portal. 3 out of 4 issuetype show reporter = undefined (Anonymous when you look it up in the issue search) and therefore issues being c...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi ,   While I am trying to install netxms plugin and enabling it I am getting below error and also below errors.   I am uploading the netxms connector jar file to jira Manage apps -&gt...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi, how do I get the option away when selecting a service desk project from the portal start age. It leads directly to "Learn more about" section, where you can find knowledge base articles grouped ...

• Question
• cloud
• jira-service-management

I want to add custom field for an organization, I will then relate this field value with our salesforce instance to check if the organization has an active support contract. Currently their is no way...

• Question
• cloud
• jira-service-management

Hi, In the "Service Project access" for my Jira Service Management Project I have configured "Choose who can send requests to "project" via support@company.com or the portal: Customers ad...

• Question
• cloud
• jira-service-management

You may have noticed some recent changes to Queues inside of Jira Service Management (Star your favourite queues). Today I would like to introduce a powerful new feature designed to help teams manage...

• Article
• cloud
• jira-service-management

With latest version of cloud and next gen view, when I open any issue I cant find link to Automation Earlier Automation option used to come on right hand side. In next gen view, if I switch to Old v...

• Question
• cloud
• jira-service-management

Hi, We are getting duplicate tickets when an email comes in to us but the 'reporter' is only getting one automated email response - which is good. I noticed on the duplicate ticket the assignee bec...

• Question
• atl-orange
• cloud
• jira-service-management

Hi everyone, What’s the Problem? Current Setup: Our Opsgenie was initially enabled from JSM2 service project (commonly used for external stakeholders) leading to default options in Jira project un...

• Question
• opsgenie

Hi, I have been trying to export more than 1000 issues from JIRA however it doesnt happen and I need Excel CSV with all fields.  I have tried suggestions mentioned on https://community.at...

• Question
• cloud
• jira-service-management

Hi, I need to run a query to return all incidents linked to a specific merchant object (Merchant ID) Basically using IQL and JQL in one query Not sure how to do this in cloud or if it's currently ...

• Question
• cloud
• insight
• jira-service-management

I have read in few places while creating Structure and when we add columns such as Status, there is a type "formula" where we can do some coding and all. I have JIRA cloud version however I cant find...

• Question
• cloud
• jira-service-management
• structure

Hi,   I am building up multi folders and related hierarchy. As Structure is white in color, I would like to change colors of certain rows to have more proper visibilty how can we do it?

• Question
• atl-gruland
• cloud
• jira-service-management
• structure