Jira Service Management

I am trying to add a customer with a verified email address to our support portal. I keep getting the following error. Any ideas why/how to fix it?  

• Question
• cloud
• jira-service-management

I would like to know if it is possible to exchange the email that receives the requests for an email from the company

• Question
• cloud
• jira-service-management

I would like to know if there is a possibility to change the url of the customers' access portal to a url of their own?

• Question
• cloud
• jira-service-management

Hello!  I've created a new label custom field, i need it to appear always at create view at edit operation. The field appears at create and edit but now at view when it doesn't have value. I ne...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to make HTTP requests to an external companies Jira Service Desk using the Jira REST API. The site is "openbanking.atlassian.net". I would like to make HTTP requests to this website in ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

...-2 anonymous XXXX mail handler DEBUG POP3: connecting to host "outlook.office365.com", port 995, isSSL true 2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +O...

• Question
• jira-service-management
• server

Hello there, Jira Software and Jira Servicedesk installed on separate servers. How can I authorize Jira Software users to view Jira Servicedesk Tickets? Is it possible for you to explain step by s...

• Question
• jira-service-management
• jira-service-management-server
• server

Critical Alerts for the Opsgenie iOS app are here! The latest iOS mobile app version (3.4.2) offers an option to override Do not Disturb (DnD) or silent mode for mobile notifications. You can now put...

• Article
• opsgenie

In Jira service M, I want to use "organizations' field. but I don't know where I can set organizations inform in advanced.   also How can I add directly it from issue view.   &nbsp...

• Question
• cloud
• jira-service-management

As in the title, I want to get all users of a specific group using smart value. What should I do?

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to generate a report that contains the dates when the ticket was created and done. Or how many days it took to done the ticket.  Thank you and best regards!!  

• Question
• cloud
• jira-service-management

Hi all,   Is it possible to edit the auto-suggest articles (Lean more about)? I couldn't find it in Project Settings / Portal Settings   Thanks! Rom

• Question
• cloud
• jira-service-management

Hello, I am using external data for Jira fields to link assets to issues/tickets.  My inventory/asset management system is OCS inventory. I would like to automate this without using another pl...

• Question
• cloud
• jira-service-management

Hi, I just ran a new automation that I set up to transition a bunch of tickets from one status to another. I also configured Jira to automatically leave a comment with each of those tickets to alert ...

• Question
• jira-service-desk
• cloud
• jira-software
• jira-software-cloud

Hi Team, I Just Created Jira Service Project(using it service management template). But I am not able to find "Raise a Request" option in the Agent portal. Could you please let me know the issue. ...

• Question
• cloud
• jira-service-management

I can't search for users or approvers. I have a problem and I wanted help from the community. when customers enter a request that has a user field, where we can search for a registered user in the ...

• Question
• cloud
• jira-service-management

How can I set a Jira automation variable to empty ?  When adding a variable I have to provide a value. The current workaround is to set the value of the variable from an empty custom field. ...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management

Ok, so we are starting to use Jira Service Management. We are also using the portal as an important part to communicate with customers. But the standard view of opened tickets is not user friendly (o...

• Question
• cloud
• customer-portal
• jira-service-management

When configuring a workflow to use a multi-picker user field for approvals, the field will not appear in the list of values for "Require approval from" if the field has only specific issue type ...

• Question
• approver
• cloud
• context
• jira-service-management
• workflow

We have created a new project in Jira Service Management. It works fine and customer can create ticket and add comment through the portal. We didn't turn on the email support yet. Right now if custom...

• Question
• cloud
• jira-service-management

I cannot figure out how to trigger a ticket in my Jira Software Project when a Bug is reported in our JSM instance.    is there a step by step guide that I can use to do this ?  

• Question
• cloud
• jira-service-management

My first question on this forum. "Jira Service Management Cloud" Users of Service Management projects wish they could have an option of an Excel table in the portal and thus avoid adding attach...

• Question
• cloud
• jira-service-management

Hello, I am trying to create a custom workflow for my company service desk. The workflow is set up to where certain transitions can be made but when I click the status dropdown, I see the error "Y...

• Question
• cloud
• jira-service-management

Hello,   I'm setting up a new helpdesk for my company, I've made good progress on achieving and idea of what I want but progress is a bit frustrating at times.  The majority of it tends t...

• Question
• cloud
• jira-service-management

Google.

• Question
• cloud
• jira-service-management