Jira Service Management

Can anyone understand why my ticket says 'Closed' as it was resolved, and normally when you close a ticket it disappears into the 'Completed' tab of Jira. This closed ticket stays in the 'All open...

• Question
• cloud
• jira-service-management

Dear all, In our service Desk from our production Jira instance, we have implemented Automation in 2 sections : Automation Legacy Automation In the first section Automation Legacy we have some ...

• Question
• cloud
• jira-service-management

Hello, We have a situation that some of our clients replying to default jira email (jira@<company>.atlassian.net) when they get notified about task changes. In my opinion, there is just t...

• Question
• cloud
• jira-service-management

I have a requirement where in we need to add comments automatically based on the agent workload. I.e when there are more number of tickets raised in a request type in a short period of time let's we...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello everyone, we are having a problem with missing issue description when function move is used. Meaning that it happens if we move issue to different project and even with issue type change in sa...

• Question
• cloud
• jira-service-management

Email notification of created issue isn't reaching assignee. How can I see the outgoing email logs for troubleshooting?

• Question
• cloud
• jira-service-management

Hi all, I know how to customize report and create different reports as a default function. I suppose we need to select one of the value in "Series" field when creating customized report, but I can...

• Question
• app
• cloud
• jira-service-management
• report

Hi, We are looking to capture specific downtime values on our P1's, so we are looking to add an additional field to our tickets. This field would need to be in an HH:MM format and has to be manual. ...

• Question
• jira-service-management
• jira-service-management-server
• server

We are using HubSpot as our CRM and with the new integration it seems it’s only possible to create or associate a JIRA issue from Hubspot. We are trying to move to JIRA ITSM to manage our support re...

• Question
• cloud
• jira-service-management

Is there a way we can increase font size of Folder names in Structure? (Other than Zoom)

• Question
• cloud
• jira-service-management

I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachmen...

• Question
• cloud
• jira-service-management

Hello - wondering if anyone can give some advice on this. I have a service desk that has many customers (over 50). However I need to restrict access for a handful of customers (3 max) to only see re...

• Question
• cloud
• jira-service-management

We've noticed twice now in the last week that customers didn't receive a notification email after an agent did a public comment on an issue. We are using Jira Service Management cloud and a Team Mana...

• Question
• atlassian-support
• cloud
• customer
• jira-service-management
• notification

Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of ...

• Question
• cloud
• jira-service-management

Hi all, I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them.   How can I fix it?   Thanks in advance

• Question
• jira-service-desk-cloud
• jira-service-management

Hi,   When loading a ticket (I'm an admin user with full access -- checked via the "Permission helper"), I don't see any comments anymore. I can see the tickets description, but I don't see t...

• Question
• jira-service-management
• jira-service-management-server
• server

2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...

• Article
• halp
• jira-server
• jira-service-management
• ms-teams
• slack

Hi! Suddenly I've started to get a error when the customer tries to fulfill his profile.   Also get 404 and I click in "View Profile" of the customer. Has anybody had these issues? ...

• Question
• cloud
• jira-service-management

Hi ,  Im trying the support product for the system support, how long i can use this with 3 free user    And later after using 3-4 months if i want to add more agents is it possible ...

• Question
• cloud
• jira-service-management

Dear all, I am defining my list of Organizations where everyone of them has an email or multiple email contact available as Customer. How can I be sure that the automatic email sent by Jira to those...

• Question
• cloud
• jira-service-management

I am exploring the Jira API for creating issues for the passed date. Is there any way via which we can set past created and updated date for creating issue using API

• Question
• cloud
• jira-service-management

Hi there, in our Opsgenie there is already a team that has a Splunk integration. But I need to establish another connection from Splunk to Opsgenie for my team. As far as I understand Splunk only ...

• Question
• forward
• opsgenie
• splunk

Guys, I needed to be able to access all of my JIRA invoices since 2016, but from February 2021 onwards, an "Invalid order ID" message, do you know what it can be? Who can I email to get these invoice...

• Question
• cloud
• jira-service-management

Is it possible to send notification only when two alerts matching some rule? For example message including particular text. First alert is open with message: "Problem with A-1" Second alert is open...

• Question
• alert
• cloud
• opsgenie

how to add watch to tickets in a project

• Question
• cloud
• jira-service-management