Service Desk satisfaction form not sending
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Hello,
I have the same issue as reported in this case, however I was not able to resolve it myself.
Everything in that case has been checked and confirmed.
I have confirmed that there are no post functions, it is only the transition which is updating the Resolution field,
I have attached screenshots of everything relevant and referenced in the other request, and have included the Properties on the transition, but am wary of adjusting those without understanding their purpose/function.
Setting status to Resolved does update the Resolution field as seen in screenshot 1
Any help would be appreciated!
Regards,
-Trevor