Community resources
Community resources
Community resources
Jira Service Management
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Ls, I have read several times it should be possible to change the banner at the top of our sercie portal, created in Service Management Cloud. However, I cannot find the exact steps (clicks) to w...
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I'm setting up my most advanced automation workflow yet. The workflow is going to handle preboarding of employees. A manager "orders" an employee to HR. Depending on what he/she enters, a number of...
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Hi! We're wondering how to get username who approved an issue (green-sign-marked)? Can't find in issue fields and properties. Best solution for us - to get value as a separate column in Search...
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We have two fields in the application where need to enter the current manager ("Approval") and the new manager (custom field: "User Picker (single user)"). When first manager approves application, th...
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Dear Community, Inside customer portal, on the requests page, I can manage columns to select which one to show to our customers. I would like to add a custom field to display it inside the portal b...
2,071 views 2 0 Deleted user June 22, 2021 -
Hi, I'm building a schema where I have a lot of float attributes. I'm looking for a way (dashboard for example) to see the sum of multiple attributes based on IQL. For example : attributes A: ...
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Dear all, There is some clarification that I try to get on the way opgenie handle alerts. What I have unserstand is that the unicity of the Alert is handle through the Alias Field. In our case we ...
- Question
- opsgenie
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I'm trying to edit the format of a column, called Serial No. - at present it is showing as a comma separated number and I want to change this to no commas or decimal points. I can't see where to chan...
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Recently we have learned a lot of things, especially how to work together remotely. There are many digital tools in place to structure our new digital workplace. But using too many of them increases ...
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Hi We've created a new workflow for you now but haven't linked it to our project yet. Hope you have some time to help us how to link our new workflow to the company managed project? h...
302 views 1 0 Deleted user June 21, 2021 -
Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hello! I need some users of my client portal could view issues created by my agents (in cases where these users need to interact with the issue). Currently, if I put a user as “informer” or "observe...
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Use case: I have a ticket assigned to me. Now I need to reassign it to someone in my customer (organisation) list. How do I do this?
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Is there a way to put in the Request Type into the Subject of the customer notification email? I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name. I would like ...
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TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant tha...
- Article
- halp
- ms-teams
- productivity
- remote-work
- slack
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In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
- Article
- opsgenie
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Hello! We are running Jira Service Management 4.17.1 on Windows Server 2016. We're having trouble viewing attachments for our Jira Service Management project. We're able to load the fi...
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Only our staff enters time in Tempo timesheets. We have customers who want to view the developers time but we don't want them to be allowed to change any entries. How can I configure t...
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Hello, I'm currently trying to map a screen that I configured to the "Resolved" transition. I've been looking and can only seem to find this article. Is it possible for me to change the screen shown ...
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I would like to add three additional fields in the incident list of the customers view as seen in the image. How would you pick more items in the columns. It does not allow you to do that. I want to ...
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Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?
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Great day! I'm trying to add a text field (read only) for when printing to have a field for the user to sign as well as the technician. But I'm not able to make it appear at the t...
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Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also ...
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We have queues setup in JSM with statusCategory !=Done. Ever since the upgrade to v4.5.2 last week, we are missing issues in the queues. Updating the queue to look for resolution = unreso...
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
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