We are using Service Management for customer support (N1). We also have Jira Projects for R&D. How to process to send tickets to another project, N2 for example.
When R&D will resolve the issue, how to close the process and corresponding ticket in Service Management ?
You could link the issues and use Automation to update the JSM ticket based upon the JSW issue updates. There are a lot of posts in the community about how this is done.
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