Jira Service Management

Hi all! I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I hav...

• Question
• opsgenie

While adding people as Agents to the service desk they get added as an customer and there is no option to delete that relation unless we delete the people profile from the Jira and add them again . P...

• Question
• cloud
• jira-service-management

I read a lot of the documentation and it says you can use Jira Service Management for External Customers, but after playing around with it I think that means external to my organization not to extern...

• Question
• cloud
• jira-service-management

I have tried several times using the different request types in the respective workflows, but it is not possible for a customer to select something or change the status themselves. Could someone plea...

• Question
• cloud
• jira-service-management

We currently use several service desks within Jira each with their own portal, grouped under our company help center which is branded with our company logo. However we are needing to create a new ser...

• Question
• cloud
• jira-service-management

Hello, I am trying to find a greek language pack so that customers can have the option of Greek when updating the language in the user preferences of their profile. However, Greek does not seem to ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I cannot work out how to set up "Automation" for customer notifications that will trigger an email to the Reporter when a linked issue is created for their Service Desk request. Scenario: Cus...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

We have a requirement where in alerts will be created via email integration in Opsgenie when some service is down and once the service is back it will trigger another email and it will have something...

• Question
• cloud
• opsgenie

Hello, we are using Jira CSV exports for various calculations of KPI’s. There is currently one information we can't manage to get : it is whether, for a given comment, it is internal or external.&n...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• service

課題タイプ：Service Request with Approvals ワークフロー：Service Request Fulfilment with Approvals workflow for Jira Service Desk  の承認者（Waiting for approval）の設定を変更したところ、メール通知がされない事象が発生しました。 こちら、ワークフローのダイア...

• Question
• cloud
• jira-service-management
• language-ja

Hi all!   We have 7 different service desks set up, with exactly the same settings and schemes except for the permission scheme. Here the difference is that customers can only create new issue...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Community, I have created a script mail handler to create tickets on JIRA The problem we have is as follow: >Every ticket that is being created is in the channel "JIRA". Our requirement: &...

• Question
• email
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• mail-handler
• +2 more tags...

Hello,  I'm new to Opsgenie and had a kind of newbie question. We are tying to use OpsGenie for our highsev notification. All users in the Team need to be notified of any alerts that come to th...

• Question
• cloud
• opsgenie

I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request.  For instance, most users have no use ...

• Question
• cloud
• jira-service-management

I would like to start creating queues based on text in the ticket description.  For example if a ticket comes in with "create a Zoom account", I would like it to appear in the Zoom queue as a se...

• Question
• cloud
• jira-service-management

I currently have Jira Software 8.15.0, with a Commercial license (). I wanted to buy JIRA Service Management for our company, and I wanted to use the trial version of JIRA service managemen...

• Question
• cloud
• jira-service-management
• trial

Hi,  As i load my articles on to the confluence i notice that the view in the portal is not aligning.    Example:  i want to set it up as follows:  category= finance and...

• Question
• jira-service-desk

Hi, I am using the email to ticket functionality in JIRA SMC. Every time I am forwarding an email to the support queue I can see that a ticket is getting created. However, it seems that even the '...

• Question
• cloud
• jira-service-management

Hi, I have added Story Points field to the correct Issue Screen for the Issue Type. Additionally, I verified it is not visible in Detail Issue View under "Configure fields". Even New Issue View and...

• Question
• cloud
• jira-service-management

Hi Guys! We have some users here receiving no Mail from Jira. In the log files I can find this error message:   Unable to run event handler onCommentCreatedEvent: com.atlassian.jira.event.com...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, we are building an integration process between our Jira Service Desk instance and another support platform.... We've managed to build automation rules that trigger some events and using the ...

• Question
• cloud
• jira-service-management
• rest-api

Inspite of changing the [permission so that anyone can comment on the ticket, new replies over mail, to an existing ticket is creating new tickets. kindly help

• Question
• cloud
• jira-service-management

Hello Team...Im trying to figure out a way to fillout a field with an license expiration date based on the customers input...if they are a student the license will expire the end of the next month......

• Question
• cloud
• jira-service-management

I am using JIRA Service Management Classic with 3 agents. Is there a Mobile App that I can use as an Administrator to monitor service requests.

• Question
• cloud
• jira-service-management

Hello everyone, I work in a sales company and I need to configure an automation to assign leads to different salespeople (agents) depending on whether it is a weekday or weekend the first step of au...

• Question
• cloud
• jira-service-management