Community resources
Community resources
Community resources
Jira Service Management
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Hi, I need help adding customers to my Jira service desk. I noticed that when a user goes to the application on their own and registers an account, their account only appears under the 'Portal Only C...
- Question
- cloud
- jira-service-management
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hi Is there a way to attach a file to a custom field? For e.g "HDD - High level design document" I want to attach a word document to this field? Thanks
- Question
- cloud
- jira-service-management
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Hi want to remove these service requests , Incidents etc tabs from side bar , how can i do it
- Question
- cloud
- jira-service-management
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Hi - I have connected Jira Service Management with Microsoft Forms and Outlook via API to create issues on Jira using MS Forms and when i test i get the below error message Flow run timed out becaus...
- Question
- cloud
- jira-service-management
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Hi, Background: We have max 3 level of approval steps, some tasks require only 1 approval step, some tasks require 2 approval steps, and some tasks require 3 approval steps. We want to use the sam...
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I need to set up an automation process, which will transfer field values from my JIRA ServiceDesk form into NAV dynamics. I found a workaround with the JIRA automation plug-in that will enable us to ...
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We use slack integration in order to notify/ack/close alerts via slack. It would be great if we could close an incident when its associated alert is closed from slack. is that possible?
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I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute t...
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Hi, I'm trying to see if there is a way to automate the update of the description with help of a custom field we have. We have a field that we type in the Change Request designation so...
- Question
- cloud
- jira-service-management
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As a organization we allow customer to submit emails that generate SD tickets. We would like to allow internal employees create emails that auto generate Service tickets specific to SYS admin n...
- Question
- cloud
- jira-service-management
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Need help Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use. Done all that...
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Good afternoon, all-- I have a Parent page in confluence with several Child pages below it. I can share the pages with a JSM Knowledge Base, but the pages lose their Parent/Child structure in the KB...
- Question
- cloud
- jira-service-management
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i'd like to review my labels with my team and other than the most used that come up when you create a ticket, i can't see how to see a full list of my labels at any time.
- Question
- cloud
- jira-service-management
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
- Article
- halp
- jira-service-desk
- ms-teams
- request
- slack
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
- Article
- halp
- jira-service-desk
- ms-teams
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On service desk management, there is a bottom to create an issue on the top of the menu, as I show in the image. I would like that this bottom can be diseable, because, the users can create tickets...
- Question
- cloud
- jira-service-management
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I am using the post-function Sub-task transition blocker but I have noticed it only allows me to block the transition based on ALL sub-tasks in "Done" status. However, this is causing the post-functi...
- Question
- cloud
- jira-service-management
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**Sorry, wrong community - I've recreated in the right space** Anyone else have issues trying to get this app enabled? We were able to test this in personal spaces, but when trying it ...
621 views 1 0 Deleted user March 16, 2021 -
Hi everybody, I created a service desk and linked a knowledge base from a confluence cloud instance. For testing I created some random pages to have a look, if the articles will be suggested. All of...
- Question
- cloud
- confluence-cloud
- jira-service-management
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Hi, I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive ...
- Question
- cloud
- jira-service-management
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Hello, I have a problem with our client receiving the notifications from service desk when issue is commented by a user. Our setup: 1. Jira Service Desk Project - users with service desk agent lic...
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I've been unable to google a concise answer to this question. I keep finding statements like, "If you're a blah blah blah Admin, you can invite users to . . ." What I'm trying to ascer...
- Question
- cloud
- jira-service-management
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Hi, I have a problem that i can´t solve it. I need, when a comment is added in a task, copy that comment on a sub task. I resolve almost all but y have the next problema: I write "{{triggerI...
- Question
- comment
- jira-service-management
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Hi there, Could you please help me figure out how to make automation for a Service Desk project, every time customer creates a ticket, this automation comments on the ticket with an average time to ...
- Question
- cloud
- jira-service-management
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