You may be experiencing slow load times on the forum; the team is working to resolve this ASAP.
×Community resources
Community resources
Jira Service Management
-
Hi Folks, I'm seeing an odd behavior using the Jira Service Management (JSM) "Sign up" option. We have created a project and configured the portal. On the JSM Configuration...
-
I am able to create a CSAT report for the team, but how do I create a CSAT report for individual service desk agents? Thanks for any help provided!! Sunny
-
Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?
-
Services seem really useful, especially for change management and outages. Unless I'm completely missing it, I can't see a way of visualizing a full dependency tree. If I click on my top tier depen...
-
We use components for the different systems we use however i need another drop down or separate selection for the users to select on the service desk to differentiate between workstreams. Is this pos...
-
Hola Estoy intentado ver la manera de poder bloquear un ticket que no se pueda realizar ningún cambio ( sobre todo comentarios), cuando este en el estado "Cerrado". Se que los permisos son ...
-
Hello, There is a use case where it is possible to add impacted services through the UI but not from the API (https://docs.opsgenie.com/docs/incident-api), this is something that would help automate...
-
It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Admi...
-
Hi Atlassian community, As with most people, our fields and screens are configured based on the Request Type. We wish to be able to change [System] Service Request to [System] Incident. The tr...
-
Our agents are unable to select an approver for service request that require an approval. They see a message that only agents can add approvers, which they are, but do not have have the ability...
-
I am using Data center In this i want rename system filed as below
-
Good evening, We're facing a problem, hope you could help. Sometimes, while creating an issue and trying to change Service Desk Request Type an image appears instead of types: When we try to c...
-
Dear all, We have setup in a test cloud the opsgenie integration with dynatrace. We have use for that Dynatrace Webhook Once the dynatrace integration has been done, we have configured it to accep...
- Question
- opsgenie
-
Hello! I'm in the process of setting up SLA's in our cloud based Jira SM. We've got some clients with differing SLA's from the norm. In my tests with a calendar I named "testorg" above pictur...
-
What is the file size limit that can be sent within Jira? do I need to send a file larger than 1 GB would Jira accept?
-
Hello Team...I have two projects and one is a group project and the other is company project. Group projects can only use 60 fields per project, so we decided to use a company project to combine some...
-
In JSM, can the same organization and members be synchronized to all service projects?
-
Hello, why cant I sort by custom field "CODIGO DE PRODUCTO" in the queues? thanks
-
Tickets: How to have a transverse field to identify a customer in all the projects, even internal pr
We want to filter users or questions from multiple dimensions。 Tickets: How to have a transverse field to identify a customer in all the projects, even internal projects (Organization, Company, Othe...
-
When disabling this red circle below, it will include the other field to prevent change. How can i prevent our agent to edit the field urgency only.
-
Colleagues, good afternoon! Server Jira successfully updated to version 8.17.0 Failed Application Links: 2 how to add servers using self-signed certificates?
-
Hello, I have a question about Tempo in combination with a SLA. We want to use different SLA's for every (big) customer we have. Some customers want to have 40 hours SLA time in a year, some wa...
-
Hi there, Could you please advise, why the option for choosing destination project disappeared when trying to move a ticket to another project? Thanks in advance
-
I'm wanting clarification on the trigger "SLA threshold breached" I have 250 tickets that have breached their SLA, however on enabling this trigger to run my automation, it did not run against ...
-
Good news for those that have been eagerly awaiting this release! The REST API for the integrated version of Insight for Jira Service Management Cloud is now available. This API can be used to ge...
- Article
- cmdb
- insight
- jira-service-management
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |