Community resources
Community resources
Community resources
Jira Service Management
-
We have a requirement where in alerts will be created via email integration in Opsgenie when some service is down and once the service is back it will trigger another email and it will have something...
-
Hello, we are using Jira CSV exports for various calculations of KPI’s. There is currently one information we can't manage to get : it is whether, for a given comment, it is internal or external.&n...
-
課題タイプ：Service Request with Approvals ワークフロー：Service Request Fulfilment with Approvals workflow for Jira Service Desk の承認者（Waiting for approval）の設定を変更したところ、メール通知がされない事象が発生しました。 こちら、ワークフローのダイア...
- Question
- cloud
- jira-service-management
- language-ja
-
Hi all! We have 7 different service desks set up, with exactly the same settings and schemes except for the permission scheme. Here the difference is that customers can only create new issue...
-
Hi Community, I have created a script mail handler to create tickets on JIRA The problem we have is as follow: >Every ticket that is being created is in the channel "JIRA". Our requirement: &...
-
Hello, I'm new to Opsgenie and had a kind of newbie question. We are tying to use OpsGenie for our highsev notification. All users in the Team need to be notified of any alerts that come to th...
-
I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request. For instance, most users have no use ...
- Question
- cloud
- jira-service-management
-
I would like to start creating queues based on text in the ticket description. For example if a ticket comes in with "create a Zoom account", I would like it to appear in the Zoom queue as a se...
- Question
- cloud
- jira-service-management
-
I currently have Jira Software 8.15.0, with a Commercial license (). I wanted to buy JIRA Service Management for our company, and I wanted to use the trial version of JIRA service managemen...
- Question
- cloud
- jira-service-management
- trial
-
Hi, As i load my articles on to the confluence i notice that the view in the portal is not aligning. Example: i want to set it up as follows: category= finance and...
- Question
- jira-service-desk
-
Hi, I am using the email to ticket functionality in JIRA SMC. Every time I am forwarding an email to the support queue I can see that a ticket is getting created. However, it seems that even the '...
- Question
- cloud
- jira-service-management
-
Hi, I have added Story Points field to the correct Issue Screen for the Issue Type. Additionally, I verified it is not visible in Detail Issue View under "Configure fields". Even New Issue View and...
- Question
- cloud
- jira-service-management
-
Outgoing Mail works not fine - Unable to run event handler onCommentCreatedEvent: com.atlassian.jira
Hi Guys! We have some users here receiving no Mail from Jira. In the log files I can find this error message: Unable to run event handler onCommentCreatedEvent: com.atlassian.jira.event.com...
-
Hi, we are building an integration process between our Jira Service Desk instance and another support platform.... We've managed to build automation rules that trigger some events and using the ...
4,496 views 12 0 Deleted user March 18, 2021- Question
- cloud
- jira-service-management
- rest-api
-
Inspite of changing the [permission so that anyone can comment on the ticket, new replies over mail, to an existing ticket is creating new tickets. kindly help
- Question
- cloud
- jira-service-management
-
Hello Team...Im trying to figure out a way to fillout a field with an license expiration date based on the customers input...if they are a student the license will expire the end of the next month......
- Question
- cloud
- jira-service-management
-
I am using JIRA Service Management Classic with 3 agents. Is there a Mobile App that I can use as an Administrator to monitor service requests.
- Question
- cloud
- jira-service-management
-
Hello everyone, I work in a sales company and I need to configure an automation to assign leads to different salespeople (agents) depending on whether it is a weekday or weekend the first step of au...
- Question
- cloud
- jira-service-management
-
Hello, in Service Management only emails can be created as tasks from senders whose mail address has already been added in Service Management. But now there are some cases where other people write ...
-
Hello Guys, This is regarding a Service Project - Custom Email Setup to receive Tickets. I tried to improve the way our service desk and streamlining the ticket incoming by putt...
- Question
- cloud
- jira-service-management
-
In our organisation we are working with Jira servicedesk for our support teams and Jira software for our development team. When support needs development they raise an linked issue from servicedesk ...
-
In the Jira Service Management is there any parent and child relationship available in Services. We have two option in the Service Relationships [Depends On and User By], Is there any chance to chang...
- Question
- cloud
- jira-service-management
-
Hi all, we are currently importing users from an Active Directory, including some groups. Is there a built in way (or an app) to automatically put these users in organizations, depending on if they ...
-
The issue I face is as follows: A Customer creates a request via email. The Customer is not signed up to Jira Service Management and there is no intention for the Customer to ever do so. An ...
- Question
- cloud
- jira-service-management
-
Hello guys, We have a strange situation with the approvals. User (customer) can't approve the request, but if I go under this user - I can do it Both of us use the Chrome browser Do you have...
- Question
- cloud
- jira-service-management
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| 9 hours ago | ||
| 15 hours ago | ||
| 16 hours ago | ||
| 17 hours ago |