Is there a way 1) to hide or remove portal URL from an ITSM project? 2) to record customer location?

[Vinay Sharma]

Is there a way

1) To hide or remove portal URL from an IT Service Management project?

2) To record additional customer information i.e., location / time-zone etc. for an online support, if needed?

Pls. suggest.

[Gaurav]

Hello @Vinay Sharma 

Please find below the ways to achieve these:

1. To remove any ITSM project from the Customer Portal, update the permission scheme and remove the Browse Projects permission for 'Service Project Customer - Portal Access'

2. For capturing additional details like time-zone, custom fields can be added to the forms which will capture the requisite details and appropriate action can be taken.