Community resources
Community resources
Community resources
Jira Service Management
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using regex validator against a field containing a 4 digit number (hour and minute of day), number is '1446', using ^[0-9][0-9][0-9][0-9] and it is failing. when i try the same in ht...
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Is this the correct documentation for Atlassian Insight Cloud Rest APIs? https://documentation.mindville.com/display/INSCLOUD/REST+API If so how do you setup a token specifically for Ins...
- Question
- cloud
- insight
- jira-service-management
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We have verified our Domain with a DNS txt record. Once the verification is all complete can we remove the DNS record just to clean things up?
- Question
- atl-rvw
- cloud
- jira-service-management
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I have found an issue with the syncing of searchable users with the user search field. Our LDAP connection sync is working perfectly and new users are able to login and submit tickets with no p...
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We are seeing the error message "You've sent the maximum number of notifications in 1 day for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evalu...
- Question
- atl-rvw
- cloud
- jira-service-management
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Looking for the white paper located here as that link just presents a page with an infinite spinner. Thanks!
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Hello everyone! I am currently working on a Post Function after the transition of a Service Desk ticket. When the transition happens, i have a script creating a new Issue in another project. It is ...
- Question
- cloud
- jira-service-management
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Dear Jira users, Can anyone please advise if the below is possible? We have a helpdesk with user all across Europe logging tickets. Their email domain is the same so there is no sign where the ...
- Question
- cloud
- jira-service-management
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I try to format the default texts in a paragraph field but it does not reflect properly in the form. For example, I format a text in bold when I set up the default text in the request form as ...
- Question
- cloud
- format
- jira-service-management
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Dear Community, Im currently drilling down on Jira Service Management und checking out several features, settings and many other attributes in order to learn more about the Cloud. When I wa...
2,271 views 4 0 Deleted user April 7, 2021- Question
- cloud
- jira-service-management
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Is there a way to format the checkbox field in a form in JIRA Service Management Cloud wherein its options are in separate columns? Visually, having a long list when you have a lot of options can be ...
- Question
- checkbox
- cloud
- format
- jira-service-management
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Hello, I'm setting up insight in Jira cloud version and noticed there is no LDAP import option? Does the import have to be done manually or will there eventually be a way to schedule automatic sync ...
- Question
- cloud
- jira-service-management
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Hello, We have some teams that are not fully in Opsgenie and some experts we consult that are not part of a team in Opsgenie. Some of our alerts are issues where we need to involve those other...
- Question
- opsgenie
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Hi Guys, I would like to show the Organization field in our Portal because some of my users can be associated to more than one Organization. Do you know an easy way to shows here the Organizati...
- Question
- cloud
- jira-service-management
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Hi, We're using JIRA Cloud and I'm currently setting up a Jira Service Mgmt customer portal with a Confluence space as a knowledge base behind. In the Confluence space settings, I s...
457 views 2 0 Deleted user April 7, 2021- Question
- cloud
- jira-service-management
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Hi All, I am trying to make few fields Mandatory/Required in Jira Request Type. But its not working/updating and No Errors are thrown. But I can make fields required in other Project. Please help...
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Hi I am having a problem while styling portal. The thing is when I change introductory text in portal settings it appears nicely in the top-left corner, but if I add logo, the text dissapears. ...
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Hi, we are facing following issue: If users/customers/admins are looking into the comments of a ticket & the comments have a long text, the text will be splitted in multiple lines, rega...
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URL is ultranautsextra.atlassian.net error message: Jira is locked for import but no import could be found Waited some time and tried uploading again but seems stuck in locked state
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We have a change request and I'm having some difficulties trying to make it so that we don't have one person approving the same issue twice. Our change request workflow has 2 statuses that require an...
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Hello Community, I'm very new to Jira and currently have a basic understanding of the functionality. Can someone help me out with this problem? I need to automatically transition to a "CLOSED" stat...
- Question
- cloud
- jira-service-management
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In an open issue, I can share it with anyone else in the company with the share button. But their names don't show up when I try to add them as watcher. I think maybe I missed something in the config...
- Question
- cloud
- jira-service-management
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I don't mean the general Jira Cloud/Server/DC differenes, but specific JSM feature differences, natively, out of the box, no additional purchases. For example, JSM Cloud benefits from Automation for...
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How to auto change a resolved status to closed after 2 days of no comments
- Question
- cloud
- jira-service-management
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If you reply to a service desk request email should it create a comment in the issue? We are pretty sure that's been a feature, but I've had reports of it not working.
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