Looking to use a group to send email to in automation rule

[Frederick Washburn]

Hi Folks,

I'm trying to build a Custom Rule in Automation for a JSM project.

Based on certain When/If conditions I'd like to be able to send an email to a group using the Send Email Then clause. It appears that the only options in the To list are the Reporter and Customers involved.

I know that my group is visible to JSM because I can see it in the Users and Roles interface, but it seems the Send Email clause only accepts the 2 choices above and not any user  or group names/addresss.

Am I missing something or is this how it's designed to work - it seems pretty limited.

[edwin vasquez · Accepted solution]

Hello @Frederick Washburn 
Those are the only options that I know of out of the box. You could try add ons like Automation for Jira to create rules that will send emails to groups. 

[Frederick Washburn]

Thanks for confirming @edwin vasquez . Seems a little limited to only send to customers when would be useful for reminders to agents.

I saw some other posts about using filter subscriptions so I think I'm going to go with that.