Helpdesk tickets are not generating automatically when users send emails to our Helpdesk.

[Licenses ProvWater]

We had Jira Service Desk setup to create emails automatically after users send email to our helpdesk dedicated distribution list, but tickets stop being created.

[Dirk Ronsmans]

hey @Licenses ProvWater ,

This could be a lot of things to be honest.

• Have you verified your email handler to see if there is anything in the logs about the failure?
• Is the request type that the incoming emails are linked to changed? (make sure only summary and description are mandatory at the most)
• Anything in the logs generally?