I have just imported my Insight app assets to the Cloud instance and I hat to create a new field to link assets to users for when they open a Portal request.
In the app, I had created multiple Asset type Configurations that synced to Service Desk. This allowed all the assets I wanted to display to be shown in my custom field. However, in the built-in cloud version, I created a new Insight Object Field and I'm not sure how to add multiple objects from Insight into the Filter Scope field.
Use the Filter Scope (IQL) field
Use the Filter Scope (IQL) field to filter Insight objects based upon information from Insight.
This field is optional. You cannot use placeholders in this field.
For example, if you wanted to create an Insight object field that only displayed certain models of laptop, based on a certain manufacturer, you could enter the IQL query objectType = “Laptop” AND Manufacturer = “Apple” to show only these objects.
In my instance I want to show "Laptops" and "Desktops" and "Monitors". How would I do this using the objectType query within the Filter Scope?
For anyone who may be looking for the answer, I discovered that you can use the ObjectTypeID keyword to support multiple objects. You can locate the ID of the object within the URL in the address bar when the object is clicked on.
For example:
objectTypeId in (280,281,283)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.