Include Insight custom fields in Customer Notifications

[Claire Berry]

Hi, 

I want to include Insight custom fields in emails to users for when approval is required as these fields include important information. 

I've attached a screenshot of the current notification settings. 

${request.details} doesn't seem to include the insight fields.

[Patricia Francezi_iDev_ · Accepted solution]

Hi @Claire Berry 

You can use smart values in Automation, but not in this customer notification. 

Currently, is not possible to add more variables than shown :(

[Claire Berry]

That's unfortunate :( Thanks for confirming