Jira Service Management

Hi, Is this a firewall issue? if so what should I do to get around it?   Code static async Task ConnectNative() { try { string apiUrl = @"https://website/rest/api/2/issue/Key-32"; usi...

• Question
• cloud
• jira-service-management

We have projects that everyone is working on. We can see the accumulative time and all users for a project when working in Jira, but when trying to generate a report in Tempo we can each only see our...

• Question
• jira-service-desk
• jira-service-management

me gustaría saber cómo gira gestiona mis proyectos. Y porque hay veces que no me entra en la plataforma ni aparece mi proyecto muchas gracias

• Question
• cloud
• jira-service-management

Is there a way to allow a read only view of all open requests for all users in the portal? 

• Question
• cloud
• jira-service-desk
• jira-service-management

When I try to upload an external avatar in my project or in any other project (not what already exist in JIra), I get a permission denied error. It happens to me with any type of image and I am an ad...

• Question
• jira-server
• jira-service-management
• server

• Question
• cloud
• jira-service-management

I installed the Atlassian G-suite app across our domain, it used to work and I believe since I did some change in permission it stopped working, I can't recall the change and there's no backup, so..&...

• Question
• app
• cloud
• gmail
• jira-service-management

...earch = USER.search_user(names, pull="active", user_type="customer", skip=True) for name in search: get_account_id.append(name.get("accountId")) for aid in get_account_id: delete = L...

• Article
• customer
• jira-service-desk-cloud
• jira-service-management
• rest-api
• user

I have been using Insight-Discovery to collect data from our servers, however, I noticed that when I try to scan more than one hundred machines at a time, the log file shows that 100 hosts were scann...

• Question
• discovery
• insight
• jira-service-management
• jira-service-management-server
• server

Hi,   Good Day! This is my first time to used Jira Service Management and I'm trying to add application (SLA) from Marketplace, but I'm getting this error during the process. Thank you. R...

• Question
• cloud
• jira-service-management

...ecent comment contains "depends on" or "blocked by" as well as an issue key. If both conditions are true, I want to create a link. What I'm struggling with is creating a smart value to create a l...

• Question
• automation
• issue-link
• jira-service-desk-cloud
• jira-service-management

How can I get the SLA timer to show on the ticket?

• Question
• cloud
• jira-service-management

Hi everyone. I've been testing JSM recently, but we're facing some limitations on what we can show to our customers/agents. Here's what we need to show to our customers: attachments, SLA, assignee ...

• Question
• cloud
• jira-service-management

I created two custom fields and want to make them required in the form. But it's not doing anything after I click update. The fields don't have the * to indicate they are required in the portal. And ...

• Question
• cloud
• jira-service-management

I have two date/time picker fields for time to start and finish something.  I want another field that delivers the result of the difference between the two fields, rounded to half hour.  In...

• Question
• cloud
• jira-service-management

Hello,  I need to add some detailed information to the organization, data that is relevant to the agent to solve the issues.   Thanks in advance for your comments.   Regards ...

• Question
• cloud
• jira-service-management

Is there a way to have a pre-filled field based on the reporter in Jira Service Desk?  The reporter would be someone outside my organization. Example:  Reporter = Jane.Doe@gmail.com Jane ...

• Question
• cloud
• jira-service-management

Hello, I have been using JIRA for the past couple of months now, suddenly I am experiencing this strange bug where I cannot see the issues anymore. I have tried restarting my PC, logging out of my a...

• Question
• cloud
• jira-service-management

Hi, I am trying to create a kanban (or kanban style board) to show a bucket view of the tickets raised in our service desk so I can use it to run through in team scrums, instead of the ticket list v...

• Question
• cloud
• jira-service-management

Hi We want to show only the name in Jira Autonomation Now Hi {{creator.displayName}}, -> Hi Fred Flintstone What we want Hi Fred  Is it possible??

• Question
• cloud
• jira-service-management

Hi Team, I have played around with the Automation playground and found an automation based on the child status of the parents. Thus I Would like to create a few automation based on this template, ...

• Question
• cloud
• jira-service-management
• jira-software

Hello all, When creating Service desk screens, we added Deadline/Due Date as an optional field. Then, when the client fills this field, it's OK we can see it in the detail of the ticket (from the a...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Guys I would like to know if there's a way of adding up all the Estimated time on issues which fall into a certain category, and emailing that out as an automation Here's an example of what I cu...

• Question
• cloud
• jira-service-management

①課題作成時 ②公開コメント追加時 上記のタイミングで、同じ顧客グループ内の全員にメールで通知を送りたいのですが、 どのようにすれば実現できますでしょうか？ プロジェクト設定＞顧客通知＞通知＞公開コメントが追加された＞編集 宛先に「参加しているカスタマー」を設定しましたが、 グループメンバー全てにはメールは送れていませんでした。 https://ja.confluence....

• Question
• cloud
• jira-service-management
• language-ja

I want make sure users can't edit the ticket after it approved, so I use "jira.issue.editable=false" for all status after approval, but now the ticket can't be assigned anymore, is there a way to mak...

• Question
• jira-service-management
• jira-service-management-server
• server