Jira Service Management

En algunas ocasiones interesa que al cliente le llegue la resolución, en otras no ¿Es configurable que se le envíe?

• Question
• jira-service-management

Hi, I would like to know if when adding fields in a request type, it is possible to add conditional fields, for example: Exclusivity : (yes or no) , if yes, that another field related  appea...

• Question
• jira-service-desk
• jira-service-management

Hi, I want reporters to be able to see the tickets opened by other reporters. From the customer portal view, not the internal one. Is it possible? Sometimes when I send the url from a ticket from th...

• Question
• jira-service-desk
• jira-service-management

Hi, I am importing a CSV into Insight and I want to split the contents into different object types. For instance (CSV example): name, db_version db1, postgres_11 db2, postgres_12 db3, MSSQL_200...

• Question
• cloud
• insight
• jira-service-management

Hello! The formatting of some data isn't quite right as you can see in the screenshot below. This only shows in the e-mail notification, not when opening the issue in the web browser. I don't e...

• Question
• jira-service-management
• jira-service-management-server
• server

How to show time to resolution on customer portal so that customer can know the SLA time.

• Question
• cloud
• jira-service-management

Hi Team, How do I get free license JIRA Service Desk 4.13.4   Thanks Priyanka

• Question
• cloud
• jira-service-management

We have multiple request types under 'service request'. Say one is 'Software Install' and one is 'Hardware Purchase'. We have created multiple specific custom fields which we add to these specific r...

• Question
• cloud
• jira-service-management

Have been using JIRA Service Management for almost a month. Notification is firing as configured but it stopped firing since yesterday( 29 April). How to solve this and why it happen?

• Question
• cloud
• jira-service-management

  Hi JSM Community!, We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unifi...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi All, I am trying to create an automation for a certain scenario, but I am having trouble navigating the click and build style of rule creation.  The scenario here is that we create tickets ...

• Question
• automation
• cloud
• jira-service-management

boa noite estou tentando valida a obrigatoriedade do campo attachement  pelo script running porem não estou conseguindo

• Question
• cloud
• jira-service-management

We've been making some updates and using Automation to populate that information. However, I cannot find a way to run Automation against all Closed tickets except going in and running the Automation ...

• Question
• automation
• cloud
• jira-service-management

All, I am using Jira Automation in Team-Managed JSM Cloud to send an email to one or more users.  The users are in a single multi-select People field (i.e., Request participants).  Un...

• Question
• automation
• cloud
• jira-service-management

Is there a way to demonstrate the time worked on the ticket on the customer portal? Addon used: https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&a...

• Question
• cloud
• jira-service-management

I have a user who is under the built-in service desk team group permissions. When they try to change the 'reporter' on a request, they are unable to. They cant see any other reporters in our system. ...

• Question
• cloud
• jira-service-management
• permission

How can I remove the option of the Demo Project from the Help Center?  I would like to keep the Demo project around for testing items, I just don't need our customer to see it on the Help Center...

• Question
• cloud
• jira-service-management

Hello, I'm new to Jira, and am struggling to set up my service project. I have the setting saved such that "Anyone on the web" "can send requests ... via [email] or the portal". The email option wor...

• Question
• access
• cloud
• customer-portal
• jira-service-management

My addon Issue Details for Jira Service Desk is not working, appears as unsupported. Do you know if they will release a new version or have another addon suggestion that shows the person re...

• Question
• cloud
• jira-service-management

How can I set the initial landing view/page for a Jira project?  

• Question
• cloud
• jira-service-management

Hi, I'm looking to change the way we report on our time to resolution SLA and looking for some help.  The standard report in Jira Service Management only includes tickets on the report whe...

• Question
• cloud
• jira-service-management
• report
• sla

My team is looking to implement an alert in our test environment, but only want the alert to page through OpsGenie during business hours, 9am-5pm CST.  We have watchers built in Kibana that inte...

• Question
• cloud
• opsgenie

Hello everyone, I am new to Jira so was hoping to ask a few questions. This one specifically is how to create a Parent ticket automatically. The team I am apart of likes to have our tasks all associ...

• Question
• cloud
• jira-service-management

Hi :) In my team, Service Desk is integrated with Jira Software. Every request that enters through the SD goes to the backlog of Jira's activities. I would like to create an automation that updates ...

• Question
• cloud
• jira-service-management

Hi, I have integrated Datadog with Opsgenie such that the monitors in Datadog send alerts to Opsgenie when the threshold is breached. Once the alert is in Opsgenie, depending on the tags in the ale...

• Question
• cloud
• opsgenie