Jira Service Management

Need confirmation if JIRA SSO supports SAML2.0

• Question
• cloud
• jira-service-management

Hello. Have an issue with a link that I can't figure out how to remove or edit.   When logged in as an agent, I click "Raise a request", it brings me to a page where there is a heading "Learn ...

• Question
• cloud
• jira-service-management

me gustaría hacer un libro de proyectos donde destaque todos los proyectos más importantes explicados paso a paso para de ese libro poder entregárselo a un grupo oa un equipo que pueda desarrollarlo ...

• Question
• cloud
• jira-service-management

We have Jira Service Management on Data Center and Opsgenie. I've figured out how to create an incident in Opsgenie and get the Incident ID back from Opsgenie using ScriptRunner and the Opsgenie REST...

• Question
• data-center
• jira-service-management
• jira-service-management-server
• opsgenie

Hi, i was trying to add customers to the organization which i have added in jira service project, but it is not letting me add more that 4 customer in one organization. Is there any way to add more ...

• Question
• cloud
• jira-service-management

Olá! Como posso adicionar uma opção em um campo de "Categoria" em um formulário do Jira? Gostaria que os usuários pudessem abrir chamado, e no campo "Categoria" escolhesse uma opção do tipo "Trocar...

• Question
• cloud
• jira-service-management

Hi, We use Jira Server (v 8.10.0) along with Jira Service Management (which we have been using for months now, working great). Yesterday I noticed I had a pending update for APM (v. 4.3.4). I ran t...

• Question
• jira-service-management
• jira-service-management-server
• server
• universal-plugin-manager

I am wanting to extract incident data for reporting purposes in a separate database. Is there a way to be alerted (via webhook) when an incident is changed in any way? I see the alert webhooks (which...

• Question
• cloud
• opsgenie

Hello, I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue.  I am using group ...

• Question
• cloud
• jira-service-management

Hi,    Basically we have a board that takes care of all customer issues. What I want is to be able to categorize them based on feature or problem. Just to understand where we need to focu...

• Question
• jira-service-desk-cloud
• jira-service-management

EDIT: everything working, see below comment why we thought it didn't work. Slack supports markdown formatting, but looks like the Opsgenie Slack integration doesn't specify (or allow to configure)...

• Question
• format
• markdown
• opsgenie

Hi, i was setting up my first Jira Service Management Project and we're using Jira Service Management Cloud and Jira Server. Is it possible to create a task in Jira from the request out of the Serv...

• Question
• cloud
• jira-service-management

We are planning to decommission JIRA Service Management (JSM) because it is no longer meeting our requirements. Is there any way to implement same functionalities provided by JSM ? Can we do that in...

• Question
• jira-service-management
• jira-service-management-server
• server

In previous versions of the Mindville Insight product, there was a plugin to display object attributes on confluence pages.  Are there plans to make this available in in Confluence cloud to link...

• Question
• cloud
• jira-service-management

Is it possible to allow customers to attach a file when using the Service Desk Widget? Right now I only see the option for the customer to enter text about an issue? 

• Question
• cloud
• gadget
• jira-service-management

We use internal comments to communicate within the service desk team (roles - administrator and service desk team). These internal comments are also received by the developer. How do I configure...

• Question
• cloud
• jira-service-management

Opsgenie's out of the box integration with ServiceNow currently populates the short description, description, and assignment group of an Opsgenie-created, ServiceNow incident. A lot of folks ask how ...

• Article
• opsgenie
• servicenow

Dear all, I have an issue with Jira users; sometimes, I don't know why the user is inactive even though this person was logged in 3 hours ago. Has anyone been in the same situation?

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I am looking at subscribing for Jira Service Management Standard Plan for 25 Agents. All agents and users are based in Ireland. I notice that "Currently, only products with Enterprise plans ca...

• Question
• jira-service-desk-cloud
• jira-service-management

Greetings, I´m trying to configure a SMTP server on Jira and this doesn´t work.   The problem is this one:  AuthenticationFailedException: 535-5.7.8 Username and Password not accepted....

• Question
• jira-service-management
• jira-service-management-server
• server

is it possible to run a report requesting time to "done" and time to "respond" without setting a SLA in the project? Thank you in advance

• Question
• cloud
• jira-service-management

Hi there,   Could you please advise how many time it will be needed for update of all SLAs, if I remove the field "priority" from my project and add fields "severity"/"urgency" with ne setting...

• Question
• cloud
• jira-service-management

How to get header response with scriptrunner groovy after executing REST API POST request with scriptrunner?   I have a usecase; if an issue transitioned to closed status, Jira will send rest ...

• Question
• api
• groovy
• jira-service-management
• jira-service-management-server
• json
• +3 more tags...

I need to create new ticket on Automation rules, but when I get the custom field from Json file formatted as: "Department": [ {"id" : "11", "division_id": "1", "department_name": "Talent"}, {"id" ...

• Question
• automation
• custom-field
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

When We try to configure AWS SNS outgoing integration we can not restrict on this AWS Region because it's not appear in drop down list. This is not an AWS restriction so I suppose it's an opsgenie r...

• Question
• opsgenie