Jira Service Management

Hi, we are already using free versions of Jira software, Bitbucket and Confluence, when we created a free version of Jira Service Management project, the features were limited, we weren't able t...

• Question
• cloud
• jira-service-management

How can I add the 'Work Description' filed to my ALL OPEN queue or any queue for that matter. Thanks

• Question
• cloud
• jira-core
• jira-core-cloud
• jira-service-desk

Fellow insighters I see that insight discovery can run on Windows querying with WMI commands and Linux querying with shell commands.  https://documentation.mindville.com/display/INSDISC/Using+...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• discovery
• insight
• jira-service-management

CONTEXT: I am developing a Java code to access and loging the Jira Service Management from my company. We are registered with corporate Gmail, but my e-mail and password do not login itself, I must ...

• Question
• cloud
• jira-service-management

I want to add Domain:IT, Service: Application, Category:Excel is there any default fields which I can use or I need to create custom fields?

• Question
• cloud
• jira-service-management

I am looking for 2 APIs - 1. Get tickets for a user, any user not logged in user. 2. Create an agent is this even possible? Please help.      

• Question
• cloud
• jira-service-management

Hi, I'm trying to edit a custom field value in a ticket through Jira Automation. As a result I want custom field value to be same as a value of another custom field in some other ticket. can so...

• Question
• cloud
• jira-service-management

Hi, I recieve bellow error in Exalate Loh   [2021-05-02 16:32:53,405] <node.JiranodeLoggingService   > There was a SQL exception thrown by the Active Objects library: Database: -...

• Question
• cloud
• jira-service-management

Hello,  We have multiple teams that are on-call and I'm wondering if there is a way to create an Alert query to see alerts for all the teams? upon checking this guide, I'm not seeing anything....

• Question
• opsgenie

...However, I am not able to figure out how to make these articles customer facing. There is a public URL but it REQUIRES the user to create an Atlassian account to be able to view our Knowledge Base. I...

• Question
• cloud
• jira-service-management

Hello, This question is sort of hard to put into words since my searches have not given any great results. I am attempting to build a semi-automated workflow that revolves around personnel onboardin...

• Question
• approver
• automation
• forms
• jira-service-management
• jira-service-management-server
• +1 more tag...

I am trying to transition a ticket to "Resolved" when a customer responds back to the email "Ticket Resolved". I have this set up now: but I am getting this error: I'm pretty new to thi...

• Question
• automation
• cloud
• jira-service-management
• transition

Dear Community, please give me a hand here.   We would like to contrast the times Agents log into the Time line against the time when the agent set the issue status from (IN PROGRESS to RESOLV...

• Question
• cloud
• jira-service-management

Hello Jira Community, Our customers use a Atlassian Service Desk Portal to enter service tickets to our company's support team.  Part of this Portal Form is an Attachments area. We use the Req...

• Question
• cloud
• jira-service-management

Dear Community, hi and thanks in advance for your help.   I would like to make the Request Type field a mandatory one but I don't find a way to do it since this one is locked.   Is ther...

• Question
• cloud
• jira-service-management

Can JSM DataCenter edition be installed on same server as JIRA Server edition?   Since JSM Server licenses are no longer available, can we still purchase JSM DAtaCenter edition and have it wor...

• Question
• jira-server
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I created a global automation rule that syncs the comments between two tickets in two different Jira Service Management projects.   Unfortunately if I limit this rule Jira Service Management P...

• Question
• cloud
• jira-cloud
• jira-service-management

Hi there   We have added a customer that has access to our service desk help center and can create tickets. Now the customer wants to create tickets through the Service Desk API but is facing ...

• Question
• cloud
• jira-service-management

I have a Jira automation rule which does the following: When an issue is moved to an escalated workflow status an issue is created on a Kanban board with Description and Summary copied over.  ...

• Question
• cloud
• jira-service-management

We have Jira Software and Jira Service Management. I currently have an automation configured where if someone opens a ticket via our helpdesk portal to report a software bug it will open a ticket in ...

• Question
• cloud
• jira-service-management

I wanna know if it's possible to use scriptrunner allied to the workflow of jira service management.

• Question
• cloud
• jira-service-management

Hello team...I am creating automation that will be assigned to me mid month to make the oncall scheduled. I have date to schedule these tasks correctly in the automation, but I want to title to refle...

• Question
• cloud
• jira-service-management

HI,   I have noticed an issue with Insight, please see below:    I am experiencing frequent 'Something went wrong. Contact administrator' popups when I am either amending my import...

• Question
• cloud
• jira-service-management

Hello Community, Please advise if there is a way of tracking details recorded within the internal notes. I have tried to use filters to extract all the Jira fields but nothing to show for internal ...

• Question
• cloud
• jira-service-management

Hi Team,   any idea when import halfway from server to cloud   Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.b...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server