Community resources
Community resources
Community resources
Jira Service Management
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Dear all, I embedded the Service Desk Widget into a website and it seems to be working (at least it's appearing) and I can fill out the form. Even if I attach an attachment, it takes a while (it see...
- Question
- cloud
- jira-service-management
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Hi there I was wondering is there any way to add voting field on the agent view in jira service project?
- Question
- cloud
- jira-service-management
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Hi, I have configured SLA for my IT Service Desk Project. I have made trigger that it start countdown when agent start working on ticket. But I see SLA get attached with only manually create...
- Question
- cloud
- jira-service-management
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Is there a way to only display transitions statuses for certain forms? For example, I have 1 form - support workflow. I would like to display the status Closed or Cancelled to the ...
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Hello, I am wondering if it's possible to build a Board with Jira Roadmaps functionality but use it to display and manage Jira Service Management Project Issues. We have a business case where a cer...
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Is there any way to write an IQL query and then have the output include data from the object type being queried as well as one (or more) of the attributes of related objects? I know I can query base...
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Good morning everyone I have the following question: How can I get the total average of a series of SLA's, I have a total of 16 SLA's and I want to know the average of all of them. I hope you can h...
- Question
- cloud
- jira-service-management
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Hello how are you? Can you help me? I have an IT service management project. In this project I have set up the requests service via e-mail. Until recently, the variable "Request participants" registe...
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I connected slack to our Jira Cloud instance, and I am able to use the /jira create command successfully. Within the next dialog box, I can choose the Project, write up a Summary, and Description. BU...
- Question
- cloud
- jira-service-management
- slack
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We have our on-call rotation based on weekend support with our engineers on rotation from Friday night to Sunday night. Is there a report that can be run on Monday (for example) to show who is on ca...
- Question
- opsgenie
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I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the in a Filters gadget. I am able to see the information on the individual ...
- Question
- cloud
- jira-service-management
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When I click on 'Connect to Slack' with the Confluence App, I receive the following error in a dialog: {"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}} I am current...
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I have gotten no response to my ticket (PSSRV-10241) for Jira Service Desk. Looking to speak with someone on my trouble. Posted some updates in comments, but no replies yet. Issue i...
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I want to use template on description area I already search app. but It make me confused. app seems only support Jira. Can I use it on Jira service management with Jira temp...
- Question
- cloud
- jira-service-management
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hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with ...
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I setup JSM as default option. and I register new issue by email. that is, I sent new issue with "support@~~~~" email address which is supported by JSM After Inserting New field, It ...
- Question
- cloud
- jira-service-management
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I want to remove or modify field explain as I want. but I can't find where I can modify. It seems system default Field
- Question
- cloud
- jira-service-management
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Dear all, We are actually running Jira in a Datacenter architecture and we would like to evaluate opsgenie integration for which we will need to build a POC demo for our stackholders. I have read t...
- Question
- opsgenie
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...t;>" protocol="HTTP/1.1" SSLEnabled="true" maxThreads="150" scheme="https" secure="true" keystoreFile="/data/jira_ITHD/conf/keystore" keystorePass="moijira1" clientAuth="false" sslProtocol="T...
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Hi, we have a Jira Standard subscription included with OpsGenie. We configured an Email and JSM integration on the Teams page in OpsGenie. The goal is that when a new email is sent to this OpsGeni...
- Question
- jira-service-management
- opsgenie
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Hi, Im currently working on automating the following: I have 1 Issue type that I created called RICEFW. Beneath this RICEFW I'm attaching several User Stories to complete the RICEFW. What I want ...
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Customer feedback/ satisfaction survey has been enabled for a company managed project. Resolved notification is also enabled. But survey is not received for any of the resolved tickets. Pleas...
- Question
- cloud
- jira-service-management
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Hello, in a Service Desk (cloud) project How could an agent sets the reporter (or adds a request participant) with a new/unknown customer for the system filling the field with his email? Sometime ...
- Question
- cloud
- jira-service-management
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Hey everyone, I am currently trying to achieve the following: We have a customer who runs JIRA datacenter cluster via the Azure Template (https://azuremarketplace.microsoft.com/en-us/marketplace/app...
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Good day Community I need some information if anyone knows if Atlassian provides customized packages for JSM? We are currently a very small company and are using the free cloud JSM tool howev...
- Question
- cloud
- jira-service-management
Atlassian Community Events
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