SLA is not displayed

[Ronaldo Rosales]

Hello, when creating a service request ticket

And not specifying the type as in the following image

SLA is not displayed.

Is there any way that it is displayed despite not choosing a service request type?

[Dirk Ronsmans]

Hey @Ronaldo Rosales ,

You'll need to look at the definition of your SLA for that. Could you maybe post screenshots of the SLA definition?

You can get really creative with the goals for an SLA so it should not be mandatory to choose a Request Type for an SLA to be applied. (but that depends on the SLA goals)