Community resources
Community resources
Community resources
Jira Service Management
-
Hi All, We utilzied a Jira project to manage our postmortems when we were a PagerDuty. Now that we have invested into JSM/OpsGenie, we would like to migrate our history (i.e. the ticke...
- Question
- jira-service-management
- opsgenie
-
Hello All, I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database. Since I have very limited skills working in MS SQL, I have con...
-
Hi, A few of our users have started to report not getting the responses that we are sending out. I have checked the notification settings and nothing has changed. They seem to get the email no...
- Question
- cloud
- jira-service-management
- notification
-
Hi, we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails ...
- Question
- cloud
- jira-service-management
-
We are using Jira Service Management and I need for a few individuals in accounting to be notified when issues transition to a specific status. Is there any way to give them a notification without gi...
- Question
- cloud
- jira-service-management
-
Scenario. For our project, the requirement is that any request coming to a particular group should have fillable pdf form. the assigned member should download the form, fill it and submit to t...
- Question
- cloud
- jira-service-management
-
So, I did not make this change from Waiting for Customer to Waiting for Support. I have checked Automation and all Rules are set with Jira Automation as the Actor - so not Automat...
-
In the old view when entering a comment via transition I had the option to insert an attachment. This function does not exist anymore, I had reported this. The answer was there was a new icon, that...
- Question
- cloud
- jira-service-management
-
This was asked back in 2013 by someone else, but I wanted to see if it's possible now. We want to easily identify sub-tasks between incidents/problems and other service requests. I created a...
-
Hi Guys, We want to cancel the free trial and start Standard Edition as we are being limited by free trial such as Email Notifications. Any suggestion on how to correctly do it? I'm...
- Question
- cloud
- jira-service-management
-
Every time I try to add a widget to my service management project I get the following error message on the screen: Sorry about that. Please try again in a little while.
- Question
- cloud
- jira-service-management
-
...omponentAccessor.getCustomFieldManager().getCustomFieldObject(10108)); if ( value = null) { return false; } else { return true; } Even tried the following (! cfValues['Request p...
-
For the Request a change option, can the following text be changed? It's not relevant to the types of change we would be using this product for: For example, upgrade a server (VPN) or an application...
- Question
- cloud
- jira-service-management
-
I am attempting to build an Automation for Jira rule that identifies the presence of a specific string in an Issue's Summary upon creation, assigns Issues that match to a particular individual, and t...
-
Hi, I have the following rule on a service desk project: When someone escalates an issue, create a linked issue and summarise trigger issue's comment history into comments on new issue....
- Question
- cloud
- jira-service-management
-
...unction (see below) where, if the condition is true, there will be a comment created on the linked issue. However, it didn't work - when there was no comments on the triggerissue, it still c...
- Question
- cloud
- jira-service-management
-
Hello, In order to build a knowledge base for our support agents to resolve issues faster, I am trying to understand how knowledge articles are chosen to be linked to tickets. It is n...
- Question
- cloud
- confluence
- jira-service-management
-
Currently when I do the below call using API: https://XXXXXX.atlassian.net/rest/servicedeskapi/servicedesk/1/customer It returns me all the users including agents, how can I restrict it to show o...
- Question
- cloud
- jira-service-management
-
The table column very narrow distorting the layout and unreadable. How to set JIRA to display the table properly?
- Question
- cloud
- jira-service-management
-
...ollaborate on JIRA ITSM issues with our Support team. I read this & i'd like to understand if sharing an issue with JIRA Team members will actually give them the ability to 'Add public comments in t...
- Question
- cloud
- jira-service-management
-
I created a Jira Service Management project using a 30 Free Trial option. Where is the link to view the Customer portal? I'm using this Atlassian documentation as a reference: https://co...
- Question
- cloud
- jira-service-management
-
Use Case: As a Customer, when requesting a Change Request and it is in Review, I want to be able to update my request. Need to create issue links to other JIRA Projects along with having Approvers ...
- Question
- cloud
- jira-service-management
-
Hello, Is there a way to hide some Service Desk portal options based on organization? Some of our customers are on different support packages. We would like to keep all customers using th...
- Question
- cloud
- jira-service-management
-
We have a Service Project with multiple organizations and unique customers within each organization. When our customers raise a ticket via the portal, the ticket is coming with organization 'n...
- Question
- cloud
- jira-service-management
-
.
- Question
- automation
- cloud
- date
- jira-service-management
- weekend
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 48 | |
| 12 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| Monday |