How to Change Assignee field automatically upon replying to customer?

[Rose Sayegh]

We would like the Assignee field to change to Unassigned automatically once a Reply is sent to a customer 

[Daniel Ebers · Accepted solution]

Hi @Rose Sayegh

if I understand you right the trigger is a public comments (which means nothing else like a 'reply to the customer' in general).

This automation rule should get things done - could you please check if it works, to be honest, right now it is untested.

Regards,
Daniel

[Rose Sayegh]

works.. thank you very much Daniel

[Ajay _view26_]

Hi @Rose Sayegh 

You could achieve the use-case either using a Post function

Ref - https://confluence.atlassian.com/jirakb/how-to-automatically-change-the-assignee-when-transitioning-the-workflow-705954603.html

[Rose Sayegh]

Thank you Ajay. But how can I set the following 

Once an email is sent to client ( Reply to customer field ) change the Assignee field to Unassigned. 

This is not a transition its an action or a change in the value of the "reply to customer " field.

I hope Im clear.

Thank you again