Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian community I'm having an issue with the field Request Type. In our Jira Service Management we use several workflow, issue type and request type. Sometimes, customers don't use the righ...
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I want to create an automation with a user condition. See below: I want the condition to check if Reporter = Approver. I am, however, not sure how to add alternatives to the drop down list....
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Hello, I hope somebody can help me. My problem is I need to add value from comments to the custom field in chronological order. Basically in the comment section agents add somewhere value #i...
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Hi all! My monitoring tool send a bunch of tags which is encapsulated in the field {{dd_tags}}. For example it sends: "Datadog Tags": "Service:Appname, Team:Teamname" (tags found log) When ...
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- opsgenie
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Hi Guys, I was wondering, though the forms has already been grouped in their respective request type.. Is there anyway I can change the values in the portal? Please see screen capture attached. 1...
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Hi everyone, I am trying to create an automation that will link a Insight Object to all issues in a project when an asset is linked to a specific issue. I setup the automation image...
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Similar to how there is a permission to the assignable user permission of a permission scheme. Is there a way to limit the selectable user list from the list of Watchers? We use 1 project in Jira t...
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How do I lock down the Servicedesk view so clients only see what is needed to them? We are creating a Space/pages in Confluence and would like to add links to these locations in the service desk. Wh...
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Hi All, We are seeing this issue where after the ticket is created, replies and responses in the thread create new tickets in the system. This is what the thread looks like. All respondin...
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Does anyone have any info on this error? I'm trying to configure the Insight Discovery tool, and looking through the logs I am seeing this line consistently. And I can't seem to figure out what it m...
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Hi there! I need to move or change the order for SLA'?, Is this possible? Currently these are displayed from last to first tkank you!
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How to promote configuration from development/staging to production. Looking for a clear how to guide for promoting our Jira v8.13.0 service desk project. I can't find any documentation t...
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...odewetrust.atlassian.net/rest/api/3/issuetype/10003", "subtask": true, &n...
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Hello, I'm trying to create a signature for the automation mail, like: Regards, IT Management Services ;image; Is that possible? I was trying using a simple HTML script: ...
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Hi, We are thinking of using the widget in our Service Management implementation, and after reading the documentation realise that we need to turn on Open Portal. We have concerns not with span, be...
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Does anyone know why my customers are now being asked to log in to the portal when downloading attachments I've included in my responses? We use the email channel rather than the request portal.
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We synchronize all our employees from Azure Active Directory into Jira with Atlassian Access. Most employees do not get any Jira licenses, so they are just customers in our JSM projects. We synchron...
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I have over 100 custom fields. They are configured to use the OSD: Jira Service Desk: Request Fulfilment Create Issue Screen and OSD: Jira Service Desk: Request Fulfilment View/Edit Screen. In the p...
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Hello, We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object. While creat...
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Hi! As for now we have been working with our customer's requests through email itself (not Jira), and each analyst has assigned 20 customers. So when we receive an email from address X then th...
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Automation for Jira Approval emails,how do i allow the change to be approved directly from the email
I have created a rule which sends an approval email to approvers, there is a link in the email which is {{issue.key}} . However when this link is clicked by the approver it takes the user throug...
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I created an automation rule by using scheduled trigger, in this I applied JQL and I got multiple issues found as a result. Now I want to mail this all issues summary in one mail. Can anyone help me ...
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We are in the process of evaluating cloud. anyone here that has Time tracking and billing reporting on server version of Jira? what was your other option on cloud for this? Please share your e...
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Hi I woul like to make Opsgenie send sms based on specific incident. for example when the URL:example.com is down Is that possibel?
- Question
- opsgenie
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Hi! We have a free text field in which we post URLs. We used to apply the wiki style renderer, but it turned all URLs to link description and we weren't able to see the actual URL without hovering o...
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