How to automate ticket creation process for a specific email

[Kawan Souza]

Good afternoon community

Can anyone help me with this case?

I need to configure somehow that, when a certain email tries to open a ticket in Jira by email request, some fields are filled with specific values ​​that don't need to be in the body of the email.

This setting is for one email only and what comes from other emails should not go through the same process.

Does anyone know any settings for this case?

[Jack Brickey · Accepted solution]

Have you attempted to set up the rule as yet? It should look something like this...

Trigger - issue created

Condition - JQL - request-channel-type = email

Condition - Issue Fields Condition - Reporter equals xxxxx

Action - edit issue - set fields as desired

[Kawan Souza]

Hi Jack.

Thanks for the answer!

It worked perfectly for what I needed.

Best regards!