Community resources
Community resources
Community resources
Jira Service Management
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how to get an email notification of a closed ticket instead of user just commented
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I would like to create an excel extract which includes : EVERY status which a ticket went through during its lifetime THE DATE in which the ticket has been put in that status Example : ...
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We do have Prometheus integration with OpsGenie, alerts are forwarded fine. The grouping includes the "severity" label which is in turn used (GroupLabels) to map to the OpsGenie priority. When I chec...
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I'm looking for a report that is "Created vs Resolved Issue Report" which can be seen on Jira Software. It looks something like I've attached in this comment.
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I am trying to add the work log tab in a team managed project at the JIra Service Management, however, I'm able to find the add-ons in the administrator page.
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hi, what i should configure in my domain records to solve this errors? DKIM the following records are missing s1._domainkey.albatross.com.pl, s2._domainkey.albatross.com.pl from the configur...
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Hi, Is there a way to manage a broader customer/organization portfolio within the product? Today I see only the possibility of attaching contacts under an organization. I am looking for a way to a...
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Hi All I need some help. I am unsure if there is some bug with JIRA Service Management or there is some misconfig. 1. I have the following workflow for a service request which requires multiple app...
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We have project Master Project which has stories and 3 different projects (Project1, Project2, Project3) are delivering these stories by their own Epic/story by linking to the Master Project Story. S...
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Hi, Is there a way to automatically add account manager in our reply to customer? Thanks.
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Hello, New to administering JSM and can use some help on how customer organizations work. I currently have all our staff under one customer org (our business name) and I recently received a...
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I was hoping someone could help as I have had zero luck with support. I have an object in Insight on JSM Premiere called "Client Programs" with an attribute I need to return called "ProgramN...
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We are migrating our clients off a much less robust system and clients have had a habit of bypassing the system and submitting email directly to our support email. We would like to ensure separation ...
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We have customers in three different time zones, GMT+00:00, GMT-04:00 and GMT+09:00. What would be the best practice to set up SLAs for customers based on these three different regions?
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Can we create a ticket in Jira thru email using a non-domain (external) email address?
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Não consigo incluir um e-mail de um agente como cliente, e preciso disso para que um agente que tenha recebido uma solicitação de suporte por e-mail encamnhe o e-mail para o e-mail de suporte cadastr...
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Hello, my company is currently running Jira Service Desk Server. We are considering the migration to Service Management Cloud, due to the discontinuation of Service Desk Server. Our biggest w...
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I want to integrate JSD (Jira Service Desk ) Rest Apis to my code. Where I want to create customer, create organisation add them to organisation and couple of more thing....needed to ...
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Hello, I'm looking for solution to migrate our projets from Insight App of Jira Service Desk Cloud to Insight in Jira Service Desk Cloud. Is there solution ? Stephane
495 views 2 0 Deleted user June 11, 2021 -
Hi there, I have created a project and allow public access to open tickets but whoever already has a different Jira account they are not able to sign up and access my portal. And help me to p...
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Hi all, I added the status "waiting for customer" in a workflow. but cannot transition out of it. What do I need to do to allow it to offer me the chance to add a transition out? See screenshot. Than...
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If I go to project settings and navigate to Widget menu I get this error message "Something went wrong. Sorry, try again later" The request payload ist "addonKey: "com.atlassian.servic...
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Hi Atlassian community I'm having an issue with the field Request Type. In our Jira Service Management we use several workflow, issue type and request type. Sometimes, customers don't use the righ...
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I want to create an automation with a user condition. See below: I want the condition to check if Reporter = Approver. I am, however, not sure how to add alternatives to the drop down list....
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Hello, I hope somebody can help me. My problem is I need to add value from comments to the custom field in chronological order. Basically in the comment section agents add somewhere value #i...
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