Community resources
Community resources
Community resources
Jira Service Management
-
Hi, we setted up a Integration between Jira Servicedesk and OpsGenie, so far all is fine, but we are facing following issue: If we close the alert in OpsGenie, the ticket in JSD will get the stat...
- Question
- cloud
- jira-service-desk
- opsgenie
-
Hi All! I got this issue last day. A customer raised a request in portal. The customer is also one of the approvers. But when she is is not able to approve it. Only anther approver in the list can ...
-
I'm sure this is something I should know the answer to, but I can't find it for the life of me... so to the Community I go! If I turn off email requests for a service desk, so that new requests cann...
-
Hi! When customer A opens ticket B he is presented with a blank page. 2021-06-17 13:37:15,039 http-nio-8080-exec-264 ERROR [username redacted] 817x25912061x1 15sfokm [IP address redacted] /serviced...
-
Hi, Our users are based in multiple locations. These locations are set in our local Active Directory, which syncs to Atlassian Access. Is there any way to also sync the users location so that we c...
-
I'm setting up ITSM and one of the automations I'd like to use is to auto assign any newly created incidents to whoever is on-call at that moment in time, as defined in OpsGenie. Is this possible?
-
See screen below
-
Is it possible to make the "Add Web link" field visible to the customers in their web portal view?
-
Hello, We using Jira Service Managment in our agency. When a client create a new ticket, this person become the reporter of the ticket. So only this reporter can see the ticket and comment it (...
-
I am writing an application which makes many generated API calls, to update Insight fields. Many values I am updating are multiline strings, like this one: { "objectTypeId": 678, "attribu...
-
Dear all, we are testing for a customer the integration of dynatrace with OPSGENIE. We are using for that Opsgenie Dynatrace integration webhook v2. In the payload we receive from dynatrace, we do...
- Question
- opsgenie
-
Hey guys how are you doing? if possible, i would like the help of a technical support assistant to understand if our use case is possible on your platform. this has high impact for us since if it is ...
-
Hi, I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done? Thanks
-
Hello, right now we are using the Tempo Demo and I wanted to know if theres a way to start tracking the time and then create the issue to the tracked time. e.g. when we drive to our customer and tr...
547 views 3 0 Deleted user June 16, 2021 -
I have a system access request form I'm building where the requestor and the approver may be outside of my organisation and never used our JSM instance before and they may never ever need to use it a...
-
Hi team, We have bought standard cloud plan . Is OpsGini is available fore use with this or does it cost additional ? Thanks Hema
-
We have a project in JSM which is accessible across the company internally in one hand and there is a Customer Portal for this project on the other hand which our customers out of our company ca...
-
Is there anyway to remove or add topics under the "Contact Us About" on the portal homepage? Thanks, Gene
-
Prior to Jira service desk premium bundling in the Insights asset management tool we had purchased and set up asset management to be tied to our service desk. Since the bundling we were forced ...
-
We have installed a trial version of Service Management and want to track time with Tempo Timesheets against each ticket. When we open the ticket for the first time and click the Worklogs butto...
-
Hi there! It's been a while since we've had a what's new post and we have a lot to report on! Including: Deprecating the vertical navigation bar Team-level incident rules Postmortem API...
- Article
- opsgenie
-
Hi Team, I had setup my domain as an notification email to the users in Jira Service Management, but no emails are sent out. I have properly setup DNS, Notification everything mentioned...
-
Buen día comunidad, estoy realizando, una conexión entre Redbooth y Jira Service Managemet, mediante la aplicación de Zapier, mediante el cual ya logro crear un tciket en Jira cada vez que se genera ...
-
I am using Automation for Jira in JSM Cloud. I need to have a field drop down be able to be selected and each time a value is selected it then add an approver to the approval field. So if 5 values se...
-
Hi Community! I want to update Insight object attribute in workflow post function. I have many object type e.g.: Monitor, Laptop, Phone. Every object type has the attribute: Status (The type of the ...
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 17 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| 10 hours ago | ||
| 14 hours ago | ||
| 16 hours ago | ||
| 16 hours ago |