Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! I have Jira configured to allow ticket updates via email. Does anyone know if it’s possible to have only the latest part of the email body update the ticket? I don’t want the ent...
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Can a field be added to show the reporter email? I can see a tootip hovering over the reporter but if the email is too long it is cut off and only show so much of it. Ref: Customize requ...
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I want to stop autorenewal and de-active my account. Please stop renew of this product.
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I am creating a Change request. We have 4 types of change requests. We have a requirement that for one request type, the value for the start date field for the Change should be 7 days from the creati...
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I am trying to run a rule that will auto-populate a custom user-picker field. Anytime an issue is created I want it to take the value of the reporter field (which I believe is itself a user pic...
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I've been reading through the API documentation for integration and there seems to be a 20 tag limit. Is that limit on the Alert side AND the user side? Can this limit be increased? We're inte...
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I am creating a Change request and we would like a banner to be displayed when the Change is in a particular workflow only. We have Draft, New, Scheduled Statuses. Our scenario as when we open the ...
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Have created an automation that posts a comment under specified conditions. The comment the automation posts contains an @username Should @ work when posted by an automation? The us...
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Hi, We use a google form to accept new issues from the public within our mobile app. Unfortuately, all the emails have the form owner's email but the reply to is the actual users email...
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I am trying to create an alert with HTML formatting (in the docs say I can do that) into the description field. The problem is I dont get the correct formatting with a simple <ul> and <li>...
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Hi all, I'm a total newbie so forgive the basic question! If I create a new project that shares configurations of an existing project, will making a change in the new project affect the existing pro...
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I need some help, I am drawing a blank and I can't seem to grasp it at the moment. We use JSD for our internal org to submit tickets to our technical operations teams as the "gatekeeper." So...
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Hello, I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected. However, I'm not able to add a new organization - From C...
561 views 6 0 Deleted user October 1, 2021 -
How to sync comments from different project that was linked to each other. when there is a comment added in project-b it will auto comment on the parent ticket project-a
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I have an Insight custom field that is supposed to hold a lot of objects. I accidentally stumbled on Jira limit which seems to be 20 by default. Is there a way to raise or remove this limit?
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Hello everyone, I need to setup a standard helpdesk ticketing service for my organization. In a first short period of time I don't need to track ticket time resolution; I just need people to monito...
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I'm trying to connect a custom google account to jira service management but it fails with a 403 Forbidden GET. In gmail it says that jira is connected to this email address. From Jira->S...
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Hi all This is my first time posting on this community. I am new to APIs and so far I have managed to get my script to pull the information I need relating to a project, what I am slightly stuck ov...
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Hi Team, We are trying to integrate mongodb atlas to opsgenie. we need custom alters to trigger in mongodb atlas, for that we have raised mongodb support vendor case and given the script to...
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- opsgenie
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In our knowledge base we have labeled the articles to show in the servicedesk portal, but it seems that it is not working, even the articles without labels is showing? We have as well achive...
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We have dozens of clients and frequently need to go on-site for service calls. We also need to plan efficient delivery routes for multiple service techs to ensure we make the best use of their time. ...
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no aws service management connector in jira managed apps
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Hello, is there any other way how to attach file to the ticket expect using the comments? We´re trying to connect another system to jira. By creating comment we activate webhook event for comment in...
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I am certain that I'm overlooking something really obvious here but I'm desperately trying to set the sequence of the fields on a transition screen. I just can't find anywhere that lets me do it. Has...
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