Community resources
Community resources
Community resources
Jira Service Management
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It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days.  ...
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Is there a way to turn on and off an automation rule for a specific date period? Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a sta...
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I'm trying to add the "Log Work" to the "Assign" screen that pops up when I click the Assign Button when viewing an issue from my Board.
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Hi all!! I was wondering if there is any chance to see in the portal announcement the url like myurl instead of https://myurl.com.ar/ Thanks in advance, Ro
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Hi: I am trying to add a team and members to Opsgenie. What is the proper role needed to do this. Currently my role is of user. I am trying to set up the ability to link a Jira Service Management...
- Question
- opsgenie
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I am working to complete the following statement but am having a heck of a time completing it. Can you help? Here is the first thing: If {{issue.effort level}} = "Value" set {{issue.effort ...
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Customers of all sizes want to digitalize, automate end-user support for employees and customers. The pandemic has increased the pressure on Enterprise support functions to change and adapt to t...
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Hi, I would like to know if it's possible to escalate a priority dinamically based on the numbers of time that one alert happens without a ACK. For example: if some P3 alert happens only 2-5 t...
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Can we create a custom field(Date type) which is automatically updated based on the action we perform on a specific issue type to a specific field level action (For ex: comment section(Internal/exter...
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Hello, we have been using Jira Service Desk for a few months now. Recently (about 1 week), we no longer see customers within the organizations. Also, customers that have already been created can no...
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Hi there, I have implemented an "Issue Security Level" to control who can and cannot view Issues. Accordingly, only the "Reporter", "Assignee" and "Administrator" can view the issue. This is...
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解決済。
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I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?
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- confluence
- export
- opsgenie
- post-mortem
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Hi Communitie Having a little issue with our instance, In the notification bell screen, our jobs have "unable to load" - this started to appear today and seems not to affect every notificati...
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Hi, I've setup a couple of email addresses that JIRA Service Management checks in order to create tickets. I noticed that when I send an email to these addresses, it would take hours before an issue...
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I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution fail...
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Quando evoluímos um chamado, o cliente visualiza essas evoluções de cima para baixo. Existe a possibilidade de aparecer as evoluções novas primeiro?
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Quando alteramos um status, automaticamente o chamado é evoluído com uma mensagem automática. É possível alterar essa evolução? Ou excluir essa evolução dependendo do status? Exemplo: Ao colocar um...
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Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue
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Hi All. Context I create a field name "usuario requerido". Its a field of type "user picker". I can add users to this field by their mail. Then, I have a security group call "" Tesoreria Mixc...
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Provision Group access to Administration Groups via JSM Request. I have been trying to find a way to provision access to groups via JSM request. So if specific values in the request are met and an...
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I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager a...
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Currently when a Service Request comes in via email it goes to Waiting for Support status. This is therefore the initial status of new requests. When the Agent asks for more informa...
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It would be ideal for Atlassian to use SSO/SAML and access is controlled via AAD groups, this might be a challenge with it having already been implemented and used in production.
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Will users who do not have a Confluence license like a service desk customer with access to the customer portal have the ability to see or view a space that is linked on a Jira project? I only want s...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 20, 2025 8:44 AM PDT |