Community resources
Community resources
Community resources
Jira Service Management
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Hi! Has anyone seen this issue when there is only "Internal service" option available when they tried to add a new service? I want to subscribe to MongoDB atlas but my page looks different than what...
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Hey Please tell me what to do if we want to add additional fields for user account information? We want to ask the user for this information when registering users in Jira Desk and Jira Core ...
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'Open' tickets on Service Request UI Request list view is showing 'DONE' & 'DROPPED' which is incorrect. These should show in the 'Closed' tickets. Has anyone got a solution for t...
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I just created a custom field and added it to all issue types. The custom field is a single line text for a customer reference number. (alpha numeric less than characters). In order to find th...
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Customers are coming up against this "No Access" message when attempting to view Requests they have raised that have been set to a Status of Resolved. I am an Administrator/Service Desk Team...
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OpsGenie receives alerts from Microsoft Azure Monitor, but the data is not fully visible. Often just a few sentences and then it breaks off. The content of the alert is certainly not large, so this ...
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Hi all. Is it possible to send the Customer Satisfaction survey to "Requested Participants"? Your assistance will be highly appreciated
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Hi Jira Gurus, I was testing the SSO SAML in my data center Jira Service Management, once I finished configuration I disabled the default basic authentication. During test, there is something wrong ...
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It seems the articles in our service management portal are not indexed and searchable on Google. Our service portal is public and login free. For example we have this article about setting G...
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Hello, I'm an organization admin in Atlassian, and I want to assign myself permissions to Jira Service Management but I'm getting this screen: I tried assigning the permission to another org ad...
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Here's part of the email template: <div class="jsd-reply-marker-hint"> Reply above this line. </div> <div class="jsd-message-content"> ${message.content} </div> ${issue...
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Is there is a native method for logging and/or alerting when elevated permissions/roles are assigned to a user in Jira, JSM, Confluence. If built-in functionality does not exist, what options or 3rd ...
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Trying to setup an automation rule to send an email when the reporter's email matches a certain mail server. For instance, senders with only "@gmail.com" will receive the auto-response email.
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Hi, I am setting up an automation using the Web Request action and I keep getting the below error message: Send web request Web request was sent, but timed out after 30 seconds on the remot...
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Great day to everyone. My SLA is set, but as we change statuses, the SLA is changing to the wrong value. As the screenshot below while I was in the status "Planejamento" and priority "Baixo" is sh...
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Hello I am a newbie, I created 5 different queues in the portal, now I am trying to create also 5 different queues in the back office to manage the requests from the portal, mirroring the portal set...
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Hello AC, I am working on an automation rule that sends an alert to the ticket assignee to remind the assignee to update the customer/reporter/user. The reason for this is because assignees fo...
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I would like to know how to configure ReadyAPI with JIRA . What level of permissions are required to integrate them
- Question
- opsgenie
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Hello, I am trying to reach this screen in JIRA CLoud to update my Page Size but I can't find it. To be clear, I am trying to do this at the user level, not system wide. It is doable on...
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Hi, we have a multilingual website, and we want to choose the language that the widget shows up in. Is it even possible to tell the widget to come up in a different language, such as French? I see t...
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Hi all, I'm trying to build a trigger that reacts to a certain comment and then loops through all issues linked with "blocked by". So far no problem. However, I would then add a comment (or edit t...
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I would like a set bit of text to appear in a Service Request Field but can also be added to. i.e. Ask questions in the description which can be answers by user raising the ticket is this p...
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Ciao, abbiamo abilitato al cliente 3 tipologie di richieste: Bug Support Nuova funzione Il cliente ha aperto dal portale un nuovo jira compilandolo in tutte le sue parti, ma l'ha aperto come supp...
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Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can cli...
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- halp
- issue
- jira-service-desk
- ms-teams
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It says on this site; https://confluence.atlassian.com/servicemanagementserver/adding-request-participants-939926441.html Customers in an organization can share requests when they...
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Atlassian Community Events
| User | Count |
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| 39 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
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| 18 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |