Users receive email for forgot password, but no link

[Jim Kidd]

I recently installed Jira server (v8.21.0) with only the core product.  When users request a password reset, they get an email with contents "Could not locate resource templates/email/html/forgotpassword.vm"

In troubleshooting, it appear the resource is present in the Jira folders.  Any ideas on how I can resolve this?

Thanks

Jim

[Brant Schroeder · Accepted solution]

@Jim Kidd 

I am assuming that you installed Data Center.  Data Center allows you to customize email templates.  You should be able to go to Administration > System > Email templates.   On the top of the page, right-hand side, click revert to default.  This will reload the default email templates and should resolve your issue.

[Jim Kidd]

Thanks Brant:

That did the trick.  Password resets work as desired.

Jim

[Brant Schroeder]

@Jim Kidd Great can you accept the answer to help others.