I recently installed Jira server (v8.21.0) with only the core product. When users request a password reset, they get an email with contents "Could not locate resource templates/email/html/forgotpassword.vm"
In troubleshooting, it appear the resource is present in the Jira folders. Any ideas on how I can resolve this?
Thanks
Jim
I am assuming that you installed Data Center. Data Center allows you to customize email templates. You should be able to go to Administration > System > Email templates. On the top of the page, right-hand side, click revert to default. This will reload the default email templates and should resolve your issue.
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