Jira Service Management

Pleeeese, i Need help to configurate my Jira service desk  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I've noticed that, as an agent, when responding to a ticket with the 'respond to customer' flow, the default input is always 'assignee'. This is frustrating - at this point the ticket is almost ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am hoping I am missing something obvious here, but I created an automation that uses branching to perform actions on the newly created issue. So I used the branch 'For most recently created is...

• Question
• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Is there any way to add information to the aproval screen in the portal for the approver? I'm thinking insight customfeilds or jira feild.   /M

• Question
• approver
• insight
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Assignee can be selected in create incident pop window to create the new ticket, We have tried all 20 options, some admins some agents.  This replicates with every person on project including as...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Can I have two email addresses associated with one jira service desk project?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I see an approvals option in our project workflow but when I make a copy of the workflow, to change things around, that option is not there.  How do I add that to the copied workflow?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I configured the owner team in services but would like to create a hierarchy. For example, I created a Network Service for the Network Team. The Network team owner is the Network Service.  &nbs...

• Question
• opsgenie

Dear Jira Service Desk users, administrators, experts, ..., As a newbee, I have a structural question regarding the way we should use the concept of Project in Jira Service Desk. The problem we are...

• Question
• jira-service-management
• project

I'm trying to create request via Service Desk API. But i can't add request participant. This is part of my code: Set<String> requestParticipants = ... // set of jira usernames static C...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, we have three portals on our service desk. xxx.atlassian.net/servicedesk/customer/portal/1 xxx.atlassian.net/servicedesk/customer/portal/2 xxx.atlassian.net/servicedesk/customer/portal/3 Port...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Does any of the community have problems with accessing the SLA Panel from the kleint's side in Jira? This morning I noticed this message: "Not authorised to view SLA Panel" I checked in severa...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

There are a couple of functions that we'd like to implement in JSM (Cloud), but they don't seem to be available in a native format. Does anyone have any suggestions for work-arounds or add-ons that t...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,   today the security vulnerability in Apache Log 4j was announced. After checking all our systems the Jira Core Server a plugin is affected.   See log:  "D:\00_System\Atla...

• Question
• cve-2021-44228
• jira-core
• jira-service-management
• jira-service-management-server
• server

Hello,   We have several SIL scripts to verify some field before closing a jira ticket. For exemple, this script below verifies that the "Entity" custom field is not set to a default value na...

• Question
• jira-service-management
• jira-service-management-server
• power-scripts
• server

Criei uma automação para fechar os chamados que estão sem resposta a mais de dois dias, e a automação é executada e o status muda para cancelado, mais o item ainda continua em minha tela como se esti...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello.  Today we have a simple setup with two different teampriority ques (New issue and Done) When an issue was set to status "Done" it would change que from New issues to Done by itself.&nbsp...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Are Cloud instances affected? Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability (CVE-2021-44228) and determining any possible impacts.  &...

• Question
• cloud
• cve-2021-44228
• jira-service-management
• jira-service-management-cloud

Hello Jira, we created ticket on jira service management by API. There is an automation when issue created then get alert users . but the user added to participants all issue automatically. &nbsp...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

...axHttpHeaderSize="8192" SSLEnabled="true"   maxThreads="150" minSpareThreads="25" connectionTimeout="20000"   enableLookups="false" disableUploadTimeout="true"   acceptCount="100" s...

• Question
• jira-service-management
• jira-service-management-server
• server

cannot login with my admin user after disk extension. web interface just reloads after submitting login credentials!

• Question
• jira-service-management
• jira-service-management-server
• server

When we click on apps ( charts and reports ) it gives us error that is "something went wrong" Attaching  screenshot for reference

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We are trying to embedded the status pop up on salesforce but we are facing some trouble on it (SPSP-23767) We have built a code and there seems to be an error. We are trying to embed the s...

• Question
• jira-server
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• statuspage

Hello, I need help on showing the request type. It may have already been answered in the community but I may have trouble in actually finding what I need. Basically I want to show some fields when I...

• Question
• cloud
• incident-management
• jira-service-management
• jira-service-management-cloud