Community resources
Community resources
Community resources
Jira Service Management
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we have an automation rule that must meet 2 requirements for it to work: - Status not in Gesloten - Updated <= -1w I am wondering why the queue is showing tickets with the status "geslo...
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Hello! I have Jira SD - Jira Software connection via REST API. Everything was working fine. But suddenly connection failed with this logs: 2021-12-15 11:23:23,373 ERROR [jobs.AbstractCustomSchedul...
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When an issue is created I would like to update some Insight object's attributes. I tried a few solutions but every time I got a "No issues were found, stopping the rule" message. BR Petar
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Hi, I am using Atlassian software (service management, confluence, bamboo, bitbucket) Is there any plugin for keeping and storing customer's credentials servers? I want to store credentials o...
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Hi All, I have a Jira Service Management cluster running at 8.20.2 and the infra is like: 1. Two virtual machines on Azure are serving the application, aka jira service management 2. One virtual m...
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Hi, Is there a limit? by instance or project? Thanks
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Slack notification always default to 'Medium' as Priority even if the issue was tagged as 'Critical' or 'High'
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Hi Since two weeks ago, our SLAs for a certain issue type isn't working. When I had a look in the SLA that issue type wasn't there so I added it back but it still doesnt appear. th...
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Hi team, I've got change management in place, but occasionally one of my techs gets trigger happy. He's part of the CAB normally, but when he raises a Change Issue, I want to be able to lock him out...
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Me enviaram convite e já permitiram meu e-mail de acessar o Jira da Equipe, porém toda vez que tento recebo como erro: "danilo.costa@cd2.com.br não tem acesso a Jira em cd2.atlassian.net...
- Question
- jira-service-desk
- jira-service-management
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Setting up an integration between our JSM instance and our separate (pre-existing) OpsGenie instance. JSM can open and Close Alerts in OpsGenie, but the OpsGenie integration back to Jira does not see...
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We have Jira Service Management Standard and are happy with that License and do not intend to upgrade. It includes a feature limited version of OpsGenie. We are interested in using OpsGen...
- Question
- opsgenie
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I used to be able to submit entire slack conversations which included a small thumbnail photo of each person and their responses. I now receive an error message. Is it not possible to paste in convos...
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Hello community, I would like to use Automation to copy Request Type value to a custom field in a child related issue. I tried some options but no success at all. Could you help me? Thanks in advance...
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I have an Insight schema with object type "Users", with an attribute "Manager" which is a reference to the same "Users" object. On the other side, I have a service request on Jira Service Management...
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Hello everyone, I am creating a support platform with Jira Service Management and I would like to know if customers who will access the support page must have a Jira / Atlassian account. By the w...
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Hi all, we have encountered a problem with Jira Customer Service Desks: When trying to view an existing ticket using Firefox, the browser loads forever and does never display the ticket. This prob...
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Sending email to approvers but using 2 different approver fields depending on transition in workflow
We have 2 locations in our workflow that require approvals: 1. Peer Review 2. CAB Review For peer review I am using the Approvers field. For the CAB review I am using a custom multi-user fie...
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Hi, I would like to know if OpsGenie is able to provide or suggest some past incident when a certain pattern of alerts are coming. For instance, one day we receive this pattern of alert : - Alert ...
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Hello Jira, we are using JSM 4.20.2. there is auotmiation to alert to some users. so some user added to participants automatically. I want to setup that some user not to add participant automatica...
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We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
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Hello there. I am just reusing my working script, with the difference then before I used in Jira based of CF. Now I want to search for a object via IQL facade a iterate over the results. Here i...
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Hi, I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. Basically we want to send out some information to the appr...
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TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time...
- Article
- halp
- ms-teams
- notification
- sla
- slack
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My friends, good morning! I need help with the second question: I have a ticket opening automation via automation that is executed when the ticket “Admission Equipment Combo” is created. Then the ...
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