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Direct notification not shown when user is tagged in a comment

Alexandru Dogaru
Alexandru Dogaru
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January 18, 2022

Hello there!

I'm using JSM Cloud via browser. When a customer tags my name when commenting on an issue via Portal I don't get an in-app (the bell on the top-right) Direct notification. I'm receiving only notifications on the 'Watching' tab but not Direct ones.

Do you guys know why this might happen?

Thanks a lot!

 

 

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