We are currently using Jira Software Issues and would like to begin using Service Manager for Incident management. Will all customer service representatives need a Jira licenses to report an Incident?
Hello, @LaSonya Uehlin ! Welcome to the Atlassian Community!
Jira Service Management is licensed only to Agents (those that handle the requests). Reporting incidents through a portal page or via email requires creation of customer accounts which does not consume JSM licenses.
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