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Jira Service Management
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I'm using the Custom Field Suite app to populate several layers of fields, but on creation of tickets the performance seems to downgrade tremendously causing the system function slow. The field pops ...
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Good afternoon colleagues, I have some questions to see if you can help me since they still haven't answered me from support, this month I made the payment for the annual subscription of Jira Service...
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Hi, I have few agents and even myself (administrator),are not receiving notifications when customers create service requests. I searched many answers for same qeustion in Atlassian community, but sti...
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Quisiera saber si se puede cambiar de perfil a un usuario despues de haberlo creado. Por ejemplo tengo el usuario1 y asignado el perfil1, luego este usuario cambio de area y le corresponde el perfil2...
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- user
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Question is in the title. In reading https://community.atlassian.com/t5/Jira-questions/How-can-I-hide-a-Request-Type-From-Customer-Portal/qaq-p/706596, it seems that this functionality can only ...
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TL;DR I want to make a dashboard visible without logging into Jira, but I am concerned about PII issues if I make each project fully visible without login. Is there anything I can do to make the metr...
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Is there any plugin available for "NICE CXone Expert" and "Jira Service Management" integration? Pls. suggest any reference documentation for "NICE CXone Expert" and "Jira Service Management" i...
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I need to get option to if HR manager approved approved then do the following.
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Hello friends, I need to update insight object from CSV and that is ok if attribute types are text, dates, default types.. but i have a problem with attribute which is other object in schema. Is pos...
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Hello, We were looking to utilize the Description field on the teams to put in the support products for the team. I have noticed that the character count for the Description field is 200... is ther...
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- opsgenie
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Hi We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?&nbs...
- Question
- jira-service-management
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Hello, While trying to login for the first time the customer is unable to receive the registration email to access the helpdesk. The customer is allowed to access the service (is added in an custome...
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Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to...
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We have 3 different types of requests: 1.) Service Request 2.) Incident Request 3.) Problem Management Request My plan is to customize their own request number like these 1...
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Hi, CONTEXT I have setup jira customer service management with a number of articles in English in the knowledge base > When English-speaking customers with a browser set to English access th...
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I have created another team and set up another cloudwatch integration with this team to another AWS account. The subscription has been confirmed, however it is assigning the alerts to the default tea...
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- opsgenie
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One question about premium cloud and automations? How many automations per users is allowed? and arr there any tips for creating additions users for running automations in a more complex and automat...
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We have currently setup several components on our statuspage, mainly focusing on our Atlassian stack: Jira, JSM, Confluence & Opsgenie. Is there a way to also add system metric for these compone...
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- metric
- opsgenie
- statuspage
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We are based in PH, is there an option to ACK or CLOSE via SMS without charges? I tried responding using the OpsGenie's Sms Australia +61 (448) 798-788 I was charged f...
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- opsgenie
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Our incident team rostering is as follows: Every week there is a primary responder and a secondary responder. The following week, the primary responder rotates out and the secondary user becomes t...
- Question
- opsgenie
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Hello. Just starting out w/ Jira Service Management. Working through defining our request types and looking at using the Product Categorization and Operational Categorization fields. Going around in ...
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I have updated the field value in the JMWE postfunction accidentally. This automatcally updates the Approver based on the custom field value and it takes the approvarr from a suitable group. Can any ...
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Apparently posted in Jira Software board the first time so I only received 1 response. Trying in the correct forum this time and hoping for more responses. We have a very specific set up of service ...
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Problem When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the exampl...
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If I scan a subnet with 100+ hosts how does the scanner pull that data? I am guessing it does not attempt to pull them all at once but does it run the pattern queries one at a time, two at a time? Do...
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Atlassian Community Events
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |