Our incident team rostering is as follows:Every week there is a primary responder and a secondary responder.The following week, the primary responder rotates out and the secondary user becomes the primary user.No one is required to receive or respond to incidents outside of business hours.How can I achieve this with OpsGenie? I have managed to get a rotating roster of primary and secondary repsonders, but I'm unable to make them uncontactable outside of work hours.

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Creating a rotation with no business hours on call

Creating a rotation with no business hours on call

Our incident team rostering is as follows:

Every week there is a primary responder and a secondary responder.
The following week, the primary responder rotates out and the secondary user becomes the primary user.
No one is required to receive or respond to incidents outside of business hours.

How can I achieve this with OpsGenie?

I have managed to get a rotating roster of primary and secondary repsonders, but I'm unable to make them uncontactable outside of work hours.

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Hi @Julian Scharf ,

Notifications policies can be used to suppress / delay alert notifications outside of work hours. You can configure this under the team's Policies tab, and it might look something like:

Note that notification policies are only available on the Standard and Enterprise plans. So if your plan does not have this functionality, you could configure a routing rule to send alerts outside of work hours to No-one as well: