Community resources
Community resources
Community resources
Jira Service Management
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I have been trying to set up the OpsGenie-Jira integration for days and I cannot get it setup the way we want. What we don't want: We don't want new Jira issues to create OpsGeni...
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All - Often, when a customer submits a ticket, our support team must engage our partners to help resolve the customers problem. We'd like a way to include our partners support email as ...
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My Service Desk Agents are constantly getting OpsGenie alerts for incidents and they are becoming agitated with the amount of emails coming through (me included). We do not use this feature for...
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Hello, We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes.&nb...
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Please, let me know if it possible to change the name of the field RESUMEN for another one. Regards.
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Problem: Need to create a new request type portal where the RED LINES are in the first screenshot I believe that creating a request type from page screenshot 2 will allow me to create ...
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When an unlicensed user creates a request for a secured issue type, there is some strange behavior. It will let the user submit and then just spits them out to the welcome screen of the help ce...
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Hi all, I'm trying to add the "Reporter" field in the form used by a customer to submit a request. It is necessary form me because a customer could open an issue raise by a collegue. Is...
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Hi, I would like to know how to customize adding more columns in the customer interface in JIRA SERVICE MANAGEMENT. I specifically want to add more columns to be seen.
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Obsolete.
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I made some issue changes in Jira admin and now anytime I edit an issue, it requires a resolution status. How can I undo/remove that requirement?
- Question
- jira-service-desk
- jira-service-management
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Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
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Hi every body, Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : browser used...
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Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...
- Question
- opsgenie
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Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...
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We successfully set-up a custom e-mail address (from AWS Workmail) in Jira ITSM. However when sending e-mails to this address for testing, they do not arrive in Jira ITSM. The logs unfortunately are ...
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Is it possible to add a custom button in the Jira Service Management (Cloud) Issues menu and activate the rules for the automation function by pressing the button?
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My insight application won't start after a jsm upgrade 8.6.1 The logfile says that the customfeilds can't be enabled. Modules that cant be modifed. - deprecated - referenced single - readonly -...
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Hi Team, I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie: "Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessage...
- Question
- cloud
- jira-software
- jira-software-cloud
- opsgenie
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I'm testing our cloud JSM before migrating from our self-hosted server. We have got Atlassian Access working with our ADFS. Now I need help to understand how can I make all my colleagues that are me...
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We currently use Jira Service Management for internal users using the portal where we can control the data submitted and categorise as required. We now are considering deploying to external cli...
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Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
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I have a different workflow than Jira provided by default. It is not switching between Waiting for Customer and Waiting for Support when issue is commented. I want an SLA that counts the time when th...
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We have updated by T&Cs in our company. Following are the requirements:- We want a method or way for
New and old customers need to actively confirm that they agree to the GSEP Terms of Use Customers need to re-confirm if GSEP changes the Terms of Use Acceptance Criteria: Is there any plugin that ...
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Hi, we are currently using Service Management and Jira Software on premise (and are aware of end of service). I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug ...
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