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Cost of ACK using SMS from a non-US country. Is there a way to Ack through SMS without cost

Donny Gison
Donny Gison
Contributor
March 15, 2022

We are based in PH, is there an option to ACK or CLOSE via SMS without charges? 

 

I tried responding using the OpsGenie's 

Sms Australia
+61 (448) 798-788

 

I was charged for my response. 

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2022

Hi @Donny Gison ,

I don't believe there's a way to control this; "an option to ACK or CLOSE via SMS without charges." I think that simply has to do with message & data rates applying.

But we do have a mobile app where users can ack or close the alert with no additional costs, which might be a good alternative:

https://www.atlassian.com/software/opsgenie/mobile-app

https://support.atlassian.com/opsgenie-ios/docs/receive-alerts-as-ios-push-notifications/

https://support.atlassian.com/opsgenie-android/docs/receive-alerts-as-android-push-notifications/

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