Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is there a possibility to disable user comment to a closed issue with some kind of autoreply, but first after some period of time, i.e. 5 days after the issue was closed? The reason for this...
565 views 2 0 Deleted user February 25, 2022 -
Hi, We are looking to move our jira server into jira data center and we have lot of plugins in our jira server instance. So, should we buy those plugin licenses again or we can apply same license in...
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Hi there, Could you please advise how the SLAs of a backend project can bee seen in the Portal, so requesters can be notified when creating tickets? Thanks in advance, Rega...
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We have a JSM (Jira Service Management) instance which is on-premise with a data center version also we have a Jira software instance that is also an on-premise instance but on another environment. ...
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Hi, I'm working on a cloud JSM project and I want to merge mail requests issues that share the same value for a given field (let's say summary for example). I created an automation rule as follows:...
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Hi all, Need your help to understand below mentioned, Our use-case was to add our company domain to JIRA cloud service management so that whenever customer receives email from JIRA it will be comin...
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does Service management have Georgian Language? what languages are in this soft
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- jira-service-desk
- jira-service-management
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Where can i find TCD ( Target completion date) Option in Jira? Target completion date or ETA?
- Question
- jira-service-desk
- jira-service-management
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Hi there, I have been reading posts and articles and can see that we can add a workflow status of escalated to a ticket workflow. Basically we have a global triage team who will assign a ticket to ...
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Working on a customer portal where customers create issues/tickets and the automation will tag the SLA of the issue based on the criteria Organizations. The action item does not have a selection for ...
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Error: We couldn't export Attachment Reason: com.atlassian.jira.migration.mediaclient.MediaClientErrorException: request to Media Failed.
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Hi! In the JIRA Service Desk we have the option to choose between "internal" and "reply to customer" whenever posting a comment. In the settings, you can change the "reply to customer" to no...
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Hello, I would like to create a new project under Jira Service Management Cloud reusing most of the items of an existing project. Is there a way to duplicate a project, so we don't have to r...
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Hi every one, I have a JSM project called IT Support. In this project there is several agents and several components. At the moment, i have 2 types of agents : agent who can see everything ...
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Hi, I have created form, however, i only want this form to appear if an answer to a previous question is 'YES'. Is this possible?
- Question
- jira-service-desk
- jira-service-management
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I working on the Insight Asset Management tool. I am trying to create a custom field where you can select a certain customer/company/Organisation and then later in the field you select the assets onl...
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Many clients used to use Insight Asset Management application with product other than Jira Service Management (formerly Jira Service Desk). Insight has a true power consolidating all c...
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I get an error that the email is invalid. Verified the email is exactly how its supposed to be and it's a valid email. I have added several other users with no issues. I have also added newly created...
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Hello, There are several actions, conditions and triggers related to Insight objects within the project automations in the Cloud version of Jira. But I can find them nowhere in the datacenter versio...
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Issue: Upon receiving tickets in the Jira queue, the Reporter field is wrong, it is the default email address for our company, not the original reporter's email address. This happens only...
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Hi, we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the...
- Question
- jira-service-management-cloud
- opsgenie
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Is there a way to use a header tag and change the font size and color (via inline CSS style maybe)? I tried using Markdown and HTML but they don't work.
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Hello! I'd like to add a Client criterion to default basic search view in Jira so that it'd show fields Project, Client, Type, Status, Assignee. Now it looks like this: Custom field Client alre...
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Hello, I'd like to Link the field "Labels" from an Issue to a Checkbox Field in Forms. If yes is chosen, I'd like to link it to the Labels Field inside the Issue that the form creates, so the w...
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Hello, Could you please clarify if I need JIRA user accounts to create tickets in Jira Service Management? Or JSM may be used without JIRA user accounts? Thank you!
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