Community resources
Community resources
Community resources
Jira Service Management
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Hello all, when creating a new project in the Jira Service Management, I am asked to choose a template from a list of possible options: Is it possible to add your own template based...
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Hi Everyone, I would like to inform that we have updated the "Issue Commented" trigger in A4J (automation) to listen and understand different instances when a comment could be added to the ticket: ...
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‘No Client update from Support team past 3 days’ I would expect jQuery for the below logic No Update on Incidents / Service Request No Update on Change Requests For both you should...
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Hi Jira Service Management Experts, I am a beginner in using this software because I am more of a WordPress web designer and not a programmer. I would like to know if embedding a Jira Servi...
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Hi, the team is creating Changes, adding multiple approvers, but the default setup appears to need only one of the approvers to approve. Can I set a change to require ALL approvers, rather than any o...
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I currently have a helpdesk project and I am adding a new project for another department, but when I grant them application access to Jira Service Management, they are able to view that helpdes...
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My OS is MIUI Global 11.0.12. I have tried every configuration possible. This is my current configuration:
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Tried to set Insight Object to Jira issue. PUT https://*****.atlassian.net/rest/api/2/issue/ASA-3 Json Body {"update":{"customfield_10063":[{"set":[{"key":"INAT-42"}]}]}} Looks like above one i...
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Hello, After the migration of Jira Service Desk to Cloud I need to modify the priorities of the issues, assigning a different priority scheme to the one that is now in Cloud but I don't see the opti...
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I was wondering if deleting support tickets in Jira would affect my reports (i.e metrics)?
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Can two SLAs be run in the same project? In other words, one SLA after October and another SLA before.
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I have an Advanced email integration. I want one alert to be created per email conversation. Replies should be added to the alert as Notes. In the "Create Alert" section I'm setting the Alias to the...
- Question
- cloud
- integration
- opsgenie
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...atest security requirement, adding: "apiMigrations": { "context-qsh": true, "signed-install": true } The curious thing is that the error does not happen in our test environments. What could b...
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Hi, Is there a way to verify if a notification sent by Jira lands in a customer's spam folder? We use the default email to send notifications (@xxxx.atlassian.net) and recently we received reports ...
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Buenas tardes, me gustaría saber si es posible si en una automatización de jira, de envío de correo se puede indicar que se adjunten los documentos adjuntos de la tarea.
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When I click on Complete Sprint > Complete nothing happens. I cannot close out any of my sprints (I have 2). In the console log I'm seeing the attached 500 error upon clicking Complete. I need thi...
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Is anyone using this add-on https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management?hosting=cloud&tab=support ? I want to start a POC/Trail, but i see it h...
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We have a Jira Service Desk (with connected Knowledge Base) in which our customers log in via the portal and make service requests. Prior to this, we already have Jira Development in full flow and wo...
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I have a new agent who is not receiving any mails from Jira. He is a new service desk agent, but Jira tells him he gets a mail for verification, which does not arrive. The invitation link doesn't wo...
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Does anybody know if I can get all common issues for 2 months back? I want to measure with issues or request my client keep placing on our service desk. Is that possible to solve within an ea...
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How to Add the Test Planned Date for multiple issues of Test and how to generate the report which shows how many executed out of planned for a particular date
- Question
- jira-service-desk
- jira-service-management
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Hi, Is their a way to automatically add Insight Objects to an Insight custom field with Automation for Jira? We're trying to add objects in an automation rule (via "Edit issue") based o...
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Hello, I have one mailbox and two Jira services which should read from this mailbox: A service project with configured “Email requests”. For known customers, requests are automatically created. A...
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Hello we are configuration Jira-Service Management for the first time. One of the case is also to document and compare the configuration of the different Service-projects. Is there a possibil...
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Hello Community, Last month our subscription fees for Jira Service Management were increased by 20%. We reached out to Atlassian's team hoping to receive better reasoning behind the increase. They ...
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