Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm new here learn hoe to user JIRA. I want to export JIRA dashboard as a PDF file but my organization does not have a budget for application. Could you all advice how to or free applic...
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Bonjour and hello ! We try to import in our forms the field Based in. This field is in Profile and Managed accounts. We would like to have it to create a KPI to show us from where we have the most ...
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In Jira cloud, in a Service Management Project, under Project Settings, and then Portal Settings, you have an option called "Portal URL". This setting by default contains a direct link to the portal...
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Dear Atlassian Community, I am based in City of London and would like to get in touch with a few IT Helpdesk Service managers who are willing to share with me their IT Helpdesk ticket system that is...
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Hi I have question that i build automation when issue commented (ETI sends out email to approvers that they replay to ticket YES or NO.) and when automation run, then it should change ticket status....
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Hi, We're in the process of migrating our asset management and ticketing service to Jira Service Management with Insight on Cloud. In various demos, we could see that integration works flawlessly -...
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Hello, I have a simple automation configured in my project: When issue is created - send email. I can see in audit logs that automation was executed and email was sent, but i haven't received ...
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Atlassian's advanced incident management platform, Opsgenie, enables you to ensure that you can respond to critical incidents in the shortest possible time. It empowers you to take action at any poin...
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- opsgenie
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I referred this site and tried to create a customer request the following command. curl --request POST \ --url 'https://{my_instance}.atlassian.net/rest/servicedeskapi/request' \ --user {my_accoun...
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i followed below article but still not able to generate alerts from check_mk to opsgenie. https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-checkmk/ Kindly help me .
- Question
- opsgenie
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Hi, We run Jira Service management, and when a ticket is in Closed status, we have set up propriety to close the comment section - but there are customers that create tickets via email, and if we cl...
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In Jira, the current request fields are: I am looking to see if we can add a field for address and a field for phone number. Any help?
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Hello, I'm looking to find a way to create multiple objects within an object schema? The insight post functions allow to only create 1 instead of multiple. Looking for ways using groovy to execute a...
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Hi there, I utilize your Google Marketplace app: "Jira cloud for sheets". I absolutely love the software, but in an effort to automate some of our workflows we are attempting to pul...
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Hi, we are using Jira Service Management in the most simple way. We have tickets with many different clients, we don't have anything fancy really. We just need a way to have reports, let's say all t...
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I have a Service Project that I want to add external customers to, just using their email, but it's giving me that error. There are already many people on the team so I know this was working for my p...
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Hello community ! I'm looking for a solution to translate in french some of our fields in Jira service Management and Jira Software (cloud version for both). I'm able to translate all the custom fi...
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Post the recent Change from JIRA service desk to JIRA Service Management help, i dont see an option to onboard a new User to my existing project. Can anyone suggest the URL wherein i can raise new u...
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Is there a way to configure an automation to email agents when a customer updates/leaves a comment on a ticket, and they have not gotten a response for 1 hour?
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Hi, I have created two custom tabs on Issue Configure Screen with different fields. When a ticket is created the tabs are shown on the View Issue Screen, but all the fields are shown on the "General...
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Hi all, is it possible to create a read only textbox in a portal request? Just want to write some information within the request. But I dont want to insert a message box for t...
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Hi Guys, Need some help please. A new User registered for an account in our Jira instance and their account went straight to disabled. Any ideas why? There was a previous question about this but di...
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Is there a way to add additional fields to the customer portal requests? Currently it is very basic and I want to add things like Story Points, Sprint, Due Date and other information. How can i do ...
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I'm having trouble creating an automatic rule CASE: I have story which is related with 2 tasks and the same story is related with 2 bugs. Tasks - are in "DONE" status Bugs - are in "IN PROGRESS" ...
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How do I remove the the SLA and Service Desk Request when we view a ticket? I would like to remove/hide vote and watchers.
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