Community resources
Community resources
Community resources
Jira Service Management
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Tried to set Insight Object to Jira issue. PUT https://*****.atlassian.net/rest/api/2/issue/ASA-3 Json Body {"update":{"customfield_10063":[{"set":[{"key":"INAT-42"}]}]}} Looks like above one i...
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Hello, After the migration of Jira Service Desk to Cloud I need to modify the priorities of the issues, assigning a different priority scheme to the one that is now in Cloud but I don't see the opti...
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I was wondering if deleting support tickets in Jira would affect my reports (i.e metrics)?
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Can two SLAs be run in the same project? In other words, one SLA after October and another SLA before.
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I have an Advanced email integration. I want one alert to be created per email conversation. Replies should be added to the alert as Notes. In the "Create Alert" section I'm setting the Alias to the...
- Question
- cloud
- integration
- opsgenie
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...atest security requirement, adding: "apiMigrations": { "context-qsh": true, "signed-install": true } The curious thing is that the error does not happen in our test environments. What could b...
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Hi, Is there a way to verify if a notification sent by Jira lands in a customer's spam folder? We use the default email to send notifications (@xxxx.atlassian.net) and recently we received reports ...
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Buenas tardes, me gustaría saber si es posible si en una automatización de jira, de envío de correo se puede indicar que se adjunten los documentos adjuntos de la tarea.
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When I click on Complete Sprint > Complete nothing happens. I cannot close out any of my sprints (I have 2). In the console log I'm seeing the attached 500 error upon clicking Complete. I need thi...
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Is anyone using this add-on https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management?hosting=cloud&tab=support ? I want to start a POC/Trail, but i see it h...
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We have a Jira Service Desk (with connected Knowledge Base) in which our customers log in via the portal and make service requests. Prior to this, we already have Jira Development in full flow and wo...
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I have a new agent who is not receiving any mails from Jira. He is a new service desk agent, but Jira tells him he gets a mail for verification, which does not arrive. The invitation link doesn't wo...
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Does anybody know if I can get all common issues for 2 months back? I want to measure with issues or request my client keep placing on our service desk. Is that possible to solve within an ea...
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How to Add the Test Planned Date for multiple issues of Test and how to generate the report which shows how many executed out of planned for a particular date
- Question
- jira-service-desk
- jira-service-management
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Hi, Is their a way to automatically add Insight Objects to an Insight custom field with Automation for Jira? We're trying to add objects in an automation rule (via "Edit issue") based o...
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Hello, I have one mailbox and two Jira services which should read from this mailbox: A service project with configured “Email requests”. For known customers, requests are automatically created. A...
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Hello we are configuration Jira-Service Management for the first time. One of the case is also to document and compare the configuration of the different Service-projects. Is there a possibil...
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Hello Community, Last month our subscription fees for Jira Service Management were increased by 20%. We reached out to Atlassian's team hoping to receive better reasoning behind the increase. They ...
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Using the following * Jira Cloud * Dynamic Forms * JIRA Insight As asset Management Problem Custom Fields linked to JIRA Insight objects are shown as multiple choice ...
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The SLA of tickets already stops after changing the Assigned User Is there a possibility to change it? We have configured, that the SLA should stop if there is a comment in the ticket or the ticket...
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Hello Community. Today we have a workflow with 8 different statuses and now we want to narrow it down to only 3 - New issue - issue started - issue done. I have created a new wo...
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Our customers will submit the documents via Jira Service and I need to keep the attached documents for 3 years. If I resolve the ticket (issue) in the JIra Service Management , how long does...
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Hi Everyone, I would like to inform that we have released "Edit Request Type" as an Action Component in A4J in JSM. Now automation rules can have the ability to edit an issue's request type in Jira...
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Hi, Currently the public comment only return the latest comment and some of our customers would like to view all. so that they don't have to click on View Request link. Is that possible? and what i...
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I' have tried Jira service management and I realize I prefer jira service desk at the moment. How can I deactivate that product? I 'have sent to trash the jira service management project already.
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