We're moving! The community forums are migrating to a new platform on September 22. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
We might want to change our Jira service desk so that anyone could send a request without having to login as user first. Is there any functionality that can reduce risk for bots to send in request? L...
-
Hi Experts, Is there a way to remove "Shared with" field to request form?. Shared field shows mandatory in service desk portal i need to remove this "Shared with" field from service portal ....
-
Hi Community, I have an exiting use-case which i cannot figure out how to setup in OpsGenie Currently i have 5 integrations creating alerts via a webhook to Jira. A C1 ticket in Jira generate...
- Question
- opsgenie
-
We want to integrate Jira Service Management cloud to our project by allowing our existing users to create an issue from our web site without the need to login to JIRA customer portal. Our website ha...
-
I have added couple of new users with the same permissions of the existing users and try to assign service issues to them. but it doesn't allow me to assign issues to users and following error messag...
-
We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request. But strangely the other remaining 3 approvers cannot view those tickets in the Customer Port...
-
Hi I follow this instruction but I can't find velocity chart in company managed jira. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/ wha d...
-
Hello, We are using Opsgenie/Service desk integration. Is it possible to enter an incident in service desk and see it in OpsGenie and vis versa (create in opsgenie and see in service desk)? Thank ...
-
Hi All, I need some advise in here. I am looking for an addons in my Jira Service Management Server ed that can do timetracking for my engineers and has submit/Approved/Denied timesheet...
-
Does anyone have an example of a JSON body that can be used to create a JSM issue and, within the same body, link an Insight object defined in a custom field? I cannot figure this out, I've tried mul...
-
So I have a Request Type radial field that only exists in the form but I would like to capture the users selection in a field like Labels, but Labels is not available as a link-able field. I would l...
-
Hi! Good Afternoon, For example: I have set up one SLA that counts my requester's time to fix the mistakes when he opened the ticket (information overall). The SLA stops when ...
- Question
- jira-service-desk
- jira-service-management
-
Good afternoon, I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an ema...
815 views 5 0 Deleted user March 29, 2022 -
Hi all, from previous installed marketplace Addons (which here deleted already), are still the user profiles of this add on visible. How can i delete them completely?
629 views 7 0 Deleted user March 29, 2022 -
Hi Community, I use Jira Service Management. Sometimes, after the Agent has solved the issue, the Customer writes - "Thank you." Who knows how to make the ticket prevent reopening if the comment con...
-
Since upgrading to data center 8.22.1, when users attempt to sort the data in a filter gadget by clicking the column headers, the gadget freaks out and displays the search view. Any suggestions...
-
How to filter incidents by one of the assigned tags? For example, I have a tag Infra:as for an incident. What is the solution to use that tag in query GET parameter https://api.opsgen...
-
Hi, I'm desinging a JSM form in the client portal and I would like to insert a field where the user has to point to a confluence page. Now we are forcing the user to paste the URL to a confluece pag...
-
Hello everyone, Objective: When client submits a jira ticket, I would like to extract their organization ID from the organization name field in the jira ticket through an automation rule. I hav...
-
Hi all, I'm after some guidance on the best way to integrate/synchronise Salesforce with Insight CMDB We have a Use Case to fulfil that requires the synchronisation of Salesforce contact records, p...
-
Hello Team...I want to periodically test the Opsgenie alerting system by creating a manual alert with all the members of the oncall team (to ensure all can effectively use and ack alerts via their mo...
- Question
- opsgenie
-
We setup a new service project but are unable to create tickets when an external email address emails to our support email. In the email logs, we get a message saying "Signup is not currently availab...
-
Case: 1. user starts from a link to create issue with init details, such as https://<jira_base_url>/secure/CreateIssueDetails!init.jspa?pid=12345&issuetype=7 2. clicks on attachment icon...
- Question
- jira-server
-
Hi! Is it possible to send an authomatic respond to customer when they complete de satisfaction survey? Example Automated responses to feedback 5 Stars: Awesome! Thank you! We will make...
474 views 1 0 Deleted user March 29, 2022- Question
-
Hi, I use the Insight REST API to send and retrieve data to and from my Insight application in my Jira Service Desk. To do this automatically I use some python script. For now I use basic authenticat...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 6 | |
| 6 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Monday | ||
| Monday | ||
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST |