Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I have a problem that is driving me crazy, at the moment when I try to add a mail in JSM there are an error: in my settings for mail in JSM, there aren't Email Requests config, ...
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I am just trying to figure out the trial version. i only have three users, all are setup as admins as we are just getting started. On the list of tickets page I can change the Assignee field, and the...
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Not seeing this version on https://www.atlassian.com/software/jira/service-management/download-archives wondering if Atlassian can add it OR if there is a reason why the latest is not t...
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The standard Jira SM issue type names do not meet our needs I would like to change Service requests, Incidents, Problems, Changes to something more friendly to my system. How can I do that? I tried c...
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After reading many articles and KBs we are still confused about the Service desk license for agents vs. non-agents (our employees that request help via service desk). Does anyone have a good explana...
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Hi Community! Emily here from Atlassian's ITSM team with the latest from our most recent release, Jira Service Management Server and Data Center 4.22. In this release, we are excited to ship new fe...
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Our team is Not receiving alerts for Medium or High tickets from OpsGenie during our night call rotation. The alerts come through just fine during the specified day call rotation M-F 8a -5p. But...
- Question
- opsgenie
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After being acquired by another company, I no longer have access to ACTIONS (and subsequently NOTIFICATIONS) which is what I want to change. I still show as the project administrator and I can see/m...
- Question
- jira-service-management
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Hi all, new to this forum. My team uses Service Management to handle incoming queries but we still have access to the Outlook inbox. We can see that there are people/groups in co...
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Hi Guys, I have a select list field called Agreement with values New & Existing, if the user selects Existing, the form prefills couple of fields with default values but if the user change the m...
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Hello team, My company recently bought this Atlassian product but we are not sure if we can solve and issue that we are experiencing with our actual tool. A cluster is sending alerts to our monitor...
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Hello everyone, My team currently has a JIRA Software Development project (under JIRA SERVER) we use to manage our backlog and current sprint progress. In this project we utilize 1) the Kanban...
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I've added a number of new customers to our project, but nly 1 of 5 people was sent a welcome email - I've checked our mail filter (mimecast) and we only received one of the emails - the other 4 simp...
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Hi, I've been setting up request types for use in the portal. After wondering why customers skip the "Affected Service", I made an inquiry and found out that this field is not visible for customers ...
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Hello, We use Jira products for a while now and we're changing Zendesk to Service Management A couple of questions regarding the Jira Service Management Portal and its access 1- Automations ...
- Question
- jira-service-management
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As an administrator I want to give access to 2 new users to Jira & Confluence ( CLOUD ). I am facing this issue. How to resolve this? In our jira cloud PROD instance -> jira-user group ...
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In the course of handling an issue, I never want to close an issue before the end user agrees that it is good to be closed. Currently the way that manifests is either 1. automation that closes a tic...
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Which Confluence macro would I need to be able to embed a Jira Service Management widget on a Confluence page? The Confluence "widget" macro does not work for this nor does code snippet o...
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Hi, I'm trying to setup the automation rules which will be based on few conditions. Main goal is to transition incident ticket to next stage once all of those conditions are met. I used few types ...
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Hello, we use our own company e-mail address in Jira Service Management. Is it possible to make SMTP settings to use a mail certificate? the Jira mails are currently sent without a digital signatur...
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Hi Community, i have a weird problem. I have an announcement (see below) and it is always shown again and i don't know how i can get rid of it. Any suggetions? Kind regards Dominik
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I understand that OpsGenie generates Analytics using 3rd Party, but sometimes the presentation that 3rd Party offers isn't fruitful. We're looking for an option if the processed analytics da...
- Question
- opsgenie
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Customfield = ResolutionCode = Parent + Child
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I'm trying to create a form for one of our requests, but can't find a way to add an attachment filed to it. Is it possible? I'm talking about this feature https://support.atlassian.com/jira-service...
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Hi all, We've recently improved @ mentioning in Jira Service Management. This has been highly requested over the years so we made some changes to make your lives easier. I'd love...
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| User | Count |
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| 24 | |
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| 4 |
| Subject | Author | Posted |
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| 37m ago | ||
| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |