Community resources
Community resources
Community resources
Jira Service Management
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Hi, in my company employees can create a leave request in via jira service management (Support desk). In the request a start date and end date of the vacation hast be entered. Is there a possiibili...
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Hi community, I need to tzranslate the service desk in several languages and I only get an translastion option for system fields like priorities. But my custom content, how can that be translated, b...
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The new calendar is great but the Planned Start and Planned End Date/Time cannot be used as a series for reports which is annoying as only Creation and Resolution dates can be used which is ineffecti...
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1. It is possible to configure Role permission for each Object type by selecting each user or group. 2.But its not working because all Jira Service Management customers have Insight User per...
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Hello everyone We want to establish jira service management We will be happy to understand what are the requirements for the database I would like to understand what data is required to set up an...
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Does anyone know if its possible to change the URL used by the Customer facing portal in the Cloud version of Jira Service Management? I can find documentation about how to do it for the server versi...
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I'm having problems with an automation rule that uses IF/ELSE blocks. I've previously been told that I need to explicitly use an ELSE. I don't need the last ELSE block to do anything - if I ...
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If you know the translation keys of the sentences that I have included screenshots below, please write them.
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how to get request details in jira service desk management using api
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- jira-service-management
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Good day 1. I set default values for some custom fields 2. I configured the custom fields to a "Service Request" issue type 3. I create multiple Request Types on a Service Desk which uses the same...
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Hi, we use Jira Service Management and recently upgraded to version 8.20.1 (from 8.12.1). We are using Nginx as reverse proxy. Our base URL is https://xxx.domain.com After upgrade some content is tr...
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In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5. I can easily configure the happy case (alerts during off...
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What's the best way to softdelete objects in insight? For example an object of type employee which has a unique E-Mail: I can't just add a flag or an Status "Deleted". Since it is possible tha...
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Hello, I'm trying to do some awesome automations with my Finance team for Invoices. So let me start with a bit of workflow User raises an invoice ticket on the Finance Service ...
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After changing the mail address of organization admin, i dont have access to admin area anymore. I tried to set the mail address to the previous mail address, but the connection to the administrator...
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Im planning to start JIRA asset management for a Small/Medium Tech company around 100 users in 4-5 countries. Also interested in barcode/QR code asset management with JIRA. Any guidance or template ...
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I have installed the 'Jira cloud for outlook (official)' plug-in. Is it possible to choose which fields are visible in this plug-in view? Thanks
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Hey, I wonder if someone has faced a situation, where, when issue is created, Time to first response and Time to next support step clocks are no matching. It only happens with one of our proje...
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Hi For Status and Transitions i added the description (purpose). I can see this text by mouseover, think there is the posibility to show this in a tabular form (like a help, with all the status and ...
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¿Jira permite una integración con software de Contact Center para la gestión de reclamos?
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I tried out the "HR service management" template. As end-user role, I tried to raise a request but I could not proceed with this field "Who is the employee's manager?*" Where do I configure this?
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Our work account closed. It says ‘you havent got permission’ we used yesterday but today we cant use anymore, why,?
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Let's say in our organization, we want to have 2 Jira Service Desk portals. E-Commerce Application portal - This allows anyone from the public to create a service desk ticket if they have an i...
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Does anyone know if duplicate issues can be identified using Advanced Branching that requires a smart value or am I off track?? Here is what I have but not working. I'm not sure of where the smart va...
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Hi, When linking Jira tickets into a post-mortem they do not show as linked in the master incident page. Is there a way to have them synced ?
- Question
- opsgenie
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