Community resources
Community resources
Community resources
Jira Service Management
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As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to ...
- Question
- opsgenie
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Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.
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Is there any way to auto-refresh the Alert listing aside from using a browser plugin or doing it manually?
- Question
- opsgenie
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I have a really odd issue that I need help with. I'm not sure if it's even possible. We are moving our projects off of Workfront into Jira. However, we have an approval process in Workfront that uses...
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I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU
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Has anyone been able to configure Cisco Meraki webhooks to get Meraki alerts into Opsgenie? Meraki does have the ability but I'm not sure how to configure Opsgenie to receive them. Tha...
- Question
- opsgenie
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When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relat...
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So as the title, can someone point me in the right direction as to how to add additional reasons to the ticket completion menu? I want to add a Rejected option! I initially created an additional wo...
517 views 4 0 Deleted user February 15, 2022 -
Is there a way to fetch user's supervisor from outlook. If possible this would help to automate 2nd approver. Thanks
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I need permissions to create issues for the DISH Wireless change requests. Is there a link to open a ticket ?
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Hi all When voicemails are left with our Service Desk, an e-mail is generated with the recording which then creates a ticket with the Report Name 'SDVM'. I need to ensure that our Agents are changi...
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Hey guys, I hope everyone is safe and sound. I am trying to integrate Opsgenie with WhatsApp, however, the WhatsApp API requests authentication and in the integration vi API of Opsgenie does not ha...
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Hi to all, In brief we have many customers on one single jira service desk portal. We have organized the customers into organizations. We need a way to automate the process of assigning th...
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Hello Community We have a situation, which I do not fully understand and we hope that you have seen this situation before, regarding incoming mails to Jira Service Desk which need to be picked up by...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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I initially have had an issue with receiving any emails from my own Jira desk however I have noticed this problem occurs on other customers Jira's when I am expecting automated replies to my tickets....
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Please help to check why following customer user are not receiving an inviataion email from jira@portrix.atlassian.net
- Question
- jira-service-management
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In this link Opsgenie data residency | Opsgenie | Atlassian Support it is explained that after the integration of OpsGenie with Atlassian, some personal data may be stored in the US, even i...
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Good Morning Will Insight stop working for good or just lose support ? Is it necessary to buy the premium version of Jira Service Management to continue using insight?
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Dear Team , I have created a child ticket basis of automated Rule . New ticket created automatically basis of required JQL . But Not able to linked both (Parent and child ticket) . So I can t...
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I track the tickets in my products by age of create date (created in the last 7 days, 8-20, and more than 21 days). My filters never equal the total amount of all open tickets in the queue. Sh...
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When I create a jira software issue from jira service management using jira service management automation, I want to get the URL information of the created issue, is it possible?
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Hi guys, on our jira instance I installed the Insight plugin and the SCCM plugin. Now everytime I click on the "first Steps" button I get redirected to our dashboard. Also I can't see the Insight ...
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I am new to administering on premise Jira server and service management. My SSL certificate for accessing my site has expired and can not figure out how to update it. I have add certificates to other...
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Hi , I was wondering if it possiable to disble this in JIra? everytime we replay on a request the customer gets this window and then the replay from os after.
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