Community resources
Community resources
Community resources
Jira Service Management
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how to get request details in jira service desk management using api
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- jira-service-management
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Good day 1. I set default values for some custom fields 2. I configured the custom fields to a "Service Request" issue type 3. I create multiple Request Types on a Service Desk which uses the same...
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Hi, we use Jira Service Management and recently upgraded to version 8.20.1 (from 8.12.1). We are using Nginx as reverse proxy. Our base URL is https://xxx.domain.com After upgrade some content is tr...
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In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5. I can easily configure the happy case (alerts during off...
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What's the best way to softdelete objects in insight? For example an object of type employee which has a unique E-Mail: I can't just add a flag or an Status "Deleted". Since it is possible tha...
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Hello, I'm trying to do some awesome automations with my Finance team for Invoices. So let me start with a bit of workflow User raises an invoice ticket on the Finance Service ...
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After changing the mail address of organization admin, i dont have access to admin area anymore. I tried to set the mail address to the previous mail address, but the connection to the administrator...
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Im planning to start JIRA asset management for a Small/Medium Tech company around 100 users in 4-5 countries. Also interested in barcode/QR code asset management with JIRA. Any guidance or template ...
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I have installed the 'Jira cloud for outlook (official)' plug-in. Is it possible to choose which fields are visible in this plug-in view? Thanks
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Hey, I wonder if someone has faced a situation, where, when issue is created, Time to first response and Time to next support step clocks are no matching. It only happens with one of our proje...
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Hi For Status and Transitions i added the description (purpose). I can see this text by mouseover, think there is the posibility to show this in a tabular form (like a help, with all the status and ...
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¿Jira permite una integración con software de Contact Center para la gestión de reclamos?
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I tried out the "HR service management" template. As end-user role, I tried to raise a request but I could not proceed with this field "Who is the employee's manager?*" Where do I configure this?
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Our work account closed. It says ‘you havent got permission’ we used yesterday but today we cant use anymore, why,?
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Let's say in our organization, we want to have 2 Jira Service Desk portals. E-Commerce Application portal - This allows anyone from the public to create a service desk ticket if they have an i...
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Does anyone know if duplicate issues can be identified using Advanced Branching that requires a smart value or am I off track?? Here is what I have but not working. I'm not sure of where the smart va...
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Hi, When linking Jira tickets into a post-mortem they do not show as linked in the master incident page. Is there a way to have them synced ?
- Question
- opsgenie
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Is there anything built into JIRA (cloud based, team managed) where I can create a report that checks for this --- status in (Approved, "In Progress", "In progress", "To Do", "Waiting for Internal ...
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I would like to add a field when I am creating a project. There is a place to add the name of the project and the key but I would like to add a few other pieces of searchable or categorical informati...
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How can a checklist be added automatically due to a specific label?
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Hello I'm looking for some help and advice. I am currently configuring an automation to send an email to a line manager when HR submits a request for a new employee. The automation rule work...
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Scenario: Service desk with 3 agents (IT, Office Manager & HR). The Portal has 3 Portal groups setup to match the agents, with relevant request types inside each. The HR requests are confidential...
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Jira Service Management 4.5.10 On the customer portal I would like to display a field presenting a list of services. When the customer chooses a service, then it must be possible on another sub-fie...
328 views 0 1 Deleted user November 26, 2021 -
Hello, I've been tasks with setting up some automation in order to pull certain information from Jira Service Desk tickets when raised as a Change Request issuetype and place the information into a ...
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I've purchased two JIRA licenses, not knowing which license did I need to migrate my JIRA instance. The Service Management license tells me that I'm unable to proceed due to license mismatch. Please...
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