Community resources
Community resources
Community resources
Jira Service Management
-
Hiya, Please advise how to view the data behind the SLA Breached vs Met report? I need to create an SLA Breached vs Met Excel report and dashboard that displays whether the SLA has been me...
-
Hi Everyone, I would to asking about creating the ticket. I have problem when I create ticket I can't choose / paste the customer name. This is always No Options But when I using Jira S...
-
I have a Group that has been assigned the Service Desk Customers role. When I change the customer permissions from Customers who have an account on this Jira site to Customers who...
-
Hello, Our Opsgenie is configured to create a Slack thread in a channel as well as a Jira ticket when an alert is created. Is it possible to have replies from the Slack thread be added as comm...
-
Greetings! I am working across several projects for our recently adopted Jira Cloud, and one wierd thing I ran into was that I set Jira Dashboards for "Current User". My hope was that I could crea...
-
Hi, Customers can create a ticket by mail and I want to separate existing and new customers. I try to make this happen by automation. When a new customer submits a ticket, the condition Reporte...
-
We have 2 different types of customers: Type A and Type B. Because they are different types of customers, they have different types of requests. On the customer portal, Type A customers shouldn't be ...
-
I am administrator in JSM, and Project admin in Jira Software. I'm looking for syncing the Scrum board feature to make it visible in JSM // or to pull in content from JSM proje...
-
I'm using the Custom Field Suite app to populate several layers of fields, but on creation of tickets the performance seems to downgrade tremendously causing the system function slow. The field pops ...
-
Good afternoon colleagues, I have some questions to see if you can help me since they still haven't answered me from support, this month I made the payment for the annual subscription of Jira Service...
-
Hi, I have few agents and even myself (administrator),are not receiving notifications when customers create service requests. I searched many answers for same qeustion in Atlassian community, but sti...
-
Quisiera saber si se puede cambiar de perfil a un usuario despues de haberlo creado. Por ejemplo tengo el usuario1 y asignado el perfil1, luego este usuario cambio de area y le corresponde el perfil2...
- Question
- user
-
Question is in the title. In reading https://community.atlassian.com/t5/Jira-questions/How-can-I-hide-a-Request-Type-From-Customer-Portal/qaq-p/706596, it seems that this functionality can only ...
-
Guys, This is a pure discussion about deployment of DR for JSM. Previously, I was trying the solution in link https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-69278...
-
TL;DR I want to make a dashboard visible without logging into Jira, but I am concerned about PII issues if I make each project fully visible without login. Is there anything I can do to make the metr...
-
Is there any plugin available for "NICE CXone Expert" and "Jira Service Management" integration? Pls. suggest any reference documentation for "NICE CXone Expert" and "Jira Service Management" i...
-
I need to get option to if HR manager approved approved then do the following.
-
Hello friends, I need to update insight object from CSV and that is ok if attribute types are text, dates, default types.. but i have a problem with attribute which is other object in schema. Is pos...
-
Hello, We were looking to utilize the Description field on the teams to put in the support products for the team. I have noticed that the character count for the Description field is 200... is ther...
- Question
- opsgenie
-
Hi We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?&nbs...
- Question
- jira-service-management
-
Hello, While trying to login for the first time the customer is unable to receive the registration email to access the helpdesk. The customer is allowed to access the service (is added in an custome...
-
Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to...
-
I have been trying to use O Auth 2.0 to Authenticate JIRA API, but somehow unable to Do that using Bearer Token. Below if the screenshot of the image
-
We have 3 different types of requests: 1.) Service Request 2.) Incident Request 3.) Problem Management Request My plan is to customize their own request number like these 1...
-
Hi, CONTEXT I have setup jira customer service management with a number of articles in English in the knowledge base > When English-speaking customers with a browser set to English access th...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |