Community resources
Community resources
Community resources
Jira Service Management
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Hello! I am an administrator of a team managed Jira Service Desk project. At some point the workflow stopped working in the project, and I can't seem to find the reason why. It used to automaticall...
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We set up a service management project using a free plan to see how it would work, this week our service management project is still visible but the key features have disappeared such as channels, an...
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Project Setting ---->Automation-----> Rule is defined in such way that if it Satisfies the certain condition Email must be triggered , we could not receive an email ...
- Question
- jira-service-management
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Project Setting ---->Automation-----> Rule is defined in such way that if it Satisfies the certain condition Email must be triggered , we could not receive an email ...
- Question
- jira-service-management
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As a B2B Saas company, we are using JIRA to handle requests and tasks, and Skype to manage chat conversations and calls. Skype is algo good because, being a B2B, we also need sometimes to contact pro...
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I need help with upgrading as it breaks service management module and I cannot access any tickets or queues once I upgrade to either of the above versions. It seems to upgrade fine and everything com...
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We are using the integrated JSM Insight on our cloud environment. Our challenge right now is that we have several object types that are linked together, but when importing object type A then t...
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Businesses today are more data-driven than ever. While most efficient service desks today have Jira ITSM (ITSM) software in common, an effective agile reporting tool that builds on top of Jira and co...
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Hi all, In one of my service desk project I currently have knowledge base with confluence, but When I try to connect from the service desk, a message appears - refused to connec...
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Hi community. Is possible to reset the SLA in one issue? Can I restart the SLA in the issues? And if is possible, how can I do? Can I reset by groovy? Thank's.
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...rg.postgresql.util.PSQLException: ERROR: relation "public.A0_8752F1_DATA_PIPELINE_JOB" does not exist". Well, I checked the solution in https://jira.atlassian.com/browse/JRASERVER-64886 and added a n...
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Over the past two years, thanks to the pandemic tons of teams have joined in on the conversational async distributed work-life by either adopting Slack or Microsoft Teams. For many companies the shif...
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I am just starting with a company which has been using Jira Service Management for a few years. Does Atlassian offer a health check to see whether we are doing it optimally for our situation? I see t...
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We have it installed and for one of our Service Desk projects, it automatically adds a particular person to the "Request Participants" field. A previous person set this up and I don't know how ...
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We use Login Free plugin for allowing anonymous issues creation: However, since some time, when a user accesses using this functionality, she may see the issues created by other users that also acces...
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I have tried searching the Community (and Google) for this exact scenario, but nothing useful has come up. In our Opsgenie instance, the integrations option is unclickable. Only Slack can be configu...
- Question
- jira-service-desk
- opsgenie
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We think this is Insight related. However we tried disabling Insight today, and ran into all manner of errors. So we've re-enabled Insight. But we think that dealing with the popup on E...
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Is there a way to copy an existing help center page in a staging area? Also what is the best practice to create a service project as 2 are needed?
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We just upgraded our server install to the latest version of JSM, 4.20.2. Things went fairly well (with the usual installer quirks and errors) until we tried to disable Insight, which was throw...
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When using Approvals in Jira Service Management, a Status approved comment is added as a system comment by Jira when someone approves an issue. I would like to have this same information t...
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Hello everyone, I am testing JIRA Insight REST API to have a table from JIRA service Desk pre-populated from Insight Objects, I see a lot of conflicting information as to whether th...
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Hi, Is it possible to do the following : 1. Edit customer details 2. Add custom files like "Time zone" I have a support team which is spread in different locations...
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I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video: h...
- Question
- opsgenie
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Hi Everyone, I'm hoping this is available and I'm just not finding it. I've added the 'Updated' column to our service desk queue, but I'd like more detailed information - in the form of a timestamp....
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Hi, in my company employees can create a leave request in via jira service management (Support desk). In the request a start date and end date of the vacation hast be entered. Is there a possiibili...
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