Community resources
Community resources
Community resources
Jira Service Management
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How to add a text besides a field in portal. ? The purpose would be explaining the selection for the customer
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Hi there, I am hoping to do something like this: {{ from_address.substringBetween(".","@") }} But then take that output and capitalize it using toUpperCase(). I tried a few different ways but...
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We have a service desk where users can request product features, but we have no way of exposing service desk issues to anyone outside the members of the team. I was hoping it would be possible...
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Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
- Article
- opsgenie
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I have a little question about the Jira Cloud login page: Our users access the environment through their network logins which come directly from AD Microsoft. To avoid further confusion, we would li...
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For some reason, I have been unable to add/delete a new customer to the existing list of Organizations. Unable to add/delete a new Organization. This has crippled my support portal as there is n...
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...bsp; Does this suggestion refer to new attachments only? Or does it also include existing attachments. Currently when you write a public comment you can upload new files, but not select existing o...
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Often, Support users need to create tickets on behalf of users. Is there any way to send the user a link to a screen where they could learn how to create the exact same ticket (with field valu...
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Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.
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I want to add issue types mapping under Xray settings in one of our project ..can you please help on it
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Hello, is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue. Best regards, Katsiaryna
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Hi We Integrated dynatrace problem notification automation as per documentation initially it works after 2 days get an error. Error response HTTP body: {"error":...
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It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them...
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Hi, I tried to subscribe the "Standard" program after the trial. But when I put all the charging info, it shows 'denied' message on the last step. I am in Korea now and the credit card doesn...
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I would like to view customer inquiry data by type before 2021 using the Jira service statistics function.
- Question
- jira-service-desk
- jira-service-management
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Just wondering if there is a way we can disable the banner to update incidents on our JSM. We work in education and class device damages as incidents but they do not need to be linked through ...
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I am testing external imports and have run into a problem with referencing object types. I have tested the JSON for external imports without referencing object types, and had no problem. For that I u...
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...sername', password='password', cloud='True' I've been trying to use this URL, but have gotten no results: https://penadefillo.atlassian.net/rest/servicedeskapi/servicedesk/{}/requesttype P...
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Hello .. in our team we have a need and we would like to know if it is possible to do it with Jira .. and how We handle a large volume of incidents with one of our allies, which are reported in a Ji...
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Hi, JSM users! Today we're highlighting one of our amazing Community Leaders, @Gaurav! Read on to hear his favorite JSM features, how he uses asset management and CMDB features in JSM, and his love...
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Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...
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I have tried to access https://api.tempo.io/core/3/account-links/{{issue.Account.id}} but it returns 404 error all the time. Anybody knows sth about it? Thank you!
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When getting an Alert with the API, there are two Boolean fields: seen isSeen Does anybody know the difference between the two?
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Last year, we all shifted to remote work. Now it is the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home. The impact is that ...
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We use Jira Software. In order to activate the Jira Portal to our customer we need to activate the Jira Service Management. What is the best practice to open the issues in the Jira Software from the...
Atlassian Community Events
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