Community resources
Community resources
Community resources
Jira Service Management
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We've created a new request type that requires the Summary and Attachment fields and then links to a custom form. When the Attachment field is set to Required, the form throws this error: 'Require...
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My business owners are currently not happy with how emailed responses to a ticket are added as public comments. Is there anyway to set up Jira so that the emailed replies are saved to a ticket as an ...
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Hi Team, I trust you are well. I need your help please. I posted this question on the community board but I haven't had an answer as yet. Please advise how to view the data behind the SLA Br...
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- jira
- jira-service-desk
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I need to reset the clear the approvals from within the workflow and start the issue over when a certain transition "Reset" is executed. I tried clearing field "Approvals" which did not w...
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Hello, When an employee submits a ticket, I want to send them an email with their request in the email body. Out of the box, the email sent back to the end-user gives them a link to click, but their...
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When a customer writes a comment (as reporter) from the customer portal the agent assigned to the issue doesn't receive an email notification. Here are a few more details/settings: Agents are also...
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Integration, Add on or Pluggin to integrate Workday to JIRA
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Im trying to get a CSV file of the alerts by TEAM for the last 3 months. I am only seeing current month. Anyone know how to see this?
- Question
- opsgenie
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So we've add all of our services to OpsGenie and assigned them to teams. We'd like to ensure that every alert that is created is assigned a service so that we can track service health trends across o...
- Question
- opsgenie
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Hi, I would like to create an Automation that looks at the words entered in a Summary by the customer and checks them against a specific field on all the existing issues for that organization to see ...
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We started having a problem last week in retrieving mail messages and converting to service management tickets from Google Workspace. It worked fine until last week and then just stopped. Now, when w...
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Hello, I would like to use the new function "Out-of-the-box knowledge base in Jira Service Management". I have consulted various documentations, but I still don't understand what are the prerequisi...
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Any one have the problem I can not search using status attribute: for example, this: "status" IN ("ARKIVERT KUNDE")
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Hi, I creating automation when status transation is change then email to requester. automation is running properly. But I made custom field but not shown on email body {{issue.CustomField.184...
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Hi Team I have Issue picker field in Service Desk portal and when customer creating a ticket from portal they are selecting existing ticket from Issue picker field, then I need to assign this ticket...
788 views 14 0 Deleted user March 23, 2022 -
I have issues in Jira service management and I have set up a help center for my costumer. But I cant se the created issues in the help center/ requests. How do I make that happen?
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I have a customer (employee) who needed access to Confluence. I created a profile with the same email in Jira administration page and added Confluence to the profile. However employee complained that...
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In a shot: Does alias uniqueness work systemwide or per priority level? Explanation: several alert events received from an integration containing the same alias will be assigned to the same alert in...
1,574 views 6 0 Deleted user March 23, 2022- Question
- opsgenie
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We have about 10 service desk projects for various purposes inside of organization. We use customer accounts for employees who are not part of Service Desk Team. A typical customer may have access to...
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Hi Team We have one requirement from the client-side, which is related to the Assignee field(System field) in Jira, they want to list only certain users in the assignee field on a given stage/value ...
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Hi, I have a jira ticket (JFS-111) which is linked to another project ticket (JRVS-1000). I want to view Jira ticket, Linked ticket and Epic Link of Linked ticket. My objective is to create a repor...
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We are a long time Jira user, but new adopters of Service Desk, and excited to get it to work with Halp in Teams. However no matter what I try, Halp doesn't seem to be able to find the Service ...
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I am trying to figure out the best way to tag users in an organization and have them recieve the same message as the reporter I am troubleshooting the customer notifications and adding "customers in...
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Hello, We print out the ticket by going to three dots>print, which brings us to a html page, then we save it to pdf file. But the print page has a lot of unnecessary rows we never used, se...
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I'm using the Form feature for request types in Jira Service Management because I need conditional logic on some of the fields. However, I don't see the ability to upload attachments to a form. Am I ...
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