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Jira Service Management
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I have added and successfully verified my custom domain in the admin.atlassian portal. I now go to Settings > Emails. On the Email addresses tab, I click Add Email address. I then ente...
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Is it possible to provide Seamless sign-in to the customer portal using SSO? We currently set up SAML SSO with AzureAD and using the IdP initiated flow (myapps.microsoft.com/signin/{appid}) users ca...
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...hile others should remain private. Can the share settings be configured for public access on a per-request basis?
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I want to add the widget to a SaaS application built using Rails and Turbolinks but the script only fires once on initial page load. On consequent page loads the widget disappears. Please help.
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Guys, when I change the innodb_log_file_size=2G field in my.ini my sql does not go up. If I return the field to the default it goes up instantly. I'm installing MYSQL 5.7.36.1. Any tips?
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I am trying to set due dates on tasks created to 6 business days after an issue is created. In another question line for due dates, I found the below as an option where X is the number of days you wo...
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- automation
- jira-server
- new-to-jira
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I Would like to set up some automation which would notify (via email) senior members of the team when a ticket has more than 10 comments on it. Could someone shine a light on this for me pleas...
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Hi all, New to my role and trying to discover how to remove a team that has been assigned to one of our incidents. We have two teams assigned to this incident when there should only be one, ...
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Hi, we want to conduct anonymous customer surveys on a Jira Service Management instance (cloud). That's why we have a portal that allows anonymous access. However, there's a field called "email...
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I was wondering if raising private requests in the "Share with" field be disabled/removed for Jira customers. We want to prevent a situation where customer will raise a private request instead of the...
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Hi, for now, our customers have 3 options in the 'request' view: "Created by me", "Organization name" and "All". In our case, Organisations' view is the same as 'All' view, so these lists are ...
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We have just moved from Standard to Premium Service as we use the Insight Asset Management App which will disappear in March. We previously used CVS to bulk import assets but we can’t see that on the...
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Hello, Our IT team reported that they were all logged out of their Opsgenie app on their phones, causing them to not receive any notifications or alerts. Is this related to the scheduled maint...
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I know this is more a training issue, but when our agents use the Edit button and also add a comment to the reporter, the reporter gets an email with ALL of the edits. So, every field that was ...
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I have used Javascript to update the widget's email as we know it within the application, however when I try to submit the values have not been validated therefore the input has an outline as if it i...
709 views 1 1 Deleted user December 16, 2021 -
Is there a way to get the total number of interactions (agent and customer comments, it won't count internal comments) for X amount of tickets? For example, last month 40 tickets have been cre...
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Hi- User has her Jira name changed on the account. Can she track her old Jira Integration tickets with the new Jira account? Thank you for the help!!
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Good morning, I am in a project to integrate the products atlassian, jira work management, jira software and jira service management, I am trying that according to the type of client request it reac...
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I use linked issues in automation rules. I have created a new linked issue type. I want to change al the issues with linked issue type A into linked issue type B. Is there a way to do that or do I ha...
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I created the configuration to import objects from AWS with the software: "insight discovery aws". After finishing the import process I find that the instances of the object types are not loaded int...
441 views 1 0 Deleted user December 16, 2021 -
Buenas noches presento este problema al momento de agregar un correo en jira y para mi es super delicado porque son todos los proyectos donde me sale este error y necesito vincular.. Les agrad...
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Hello, We have a project that migrated from JIRA Server and did not allow for reporters without accounts so we have a custom field with the email of the reporter on every issue. Two questions: Is...
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I would like to set up notification policy to Delay notifications until first 9:00 am between 18:00 - 09:00 for alerts whose priority is P3 Restart alert notifications 1 hours after it was c...
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Hello community! We have an approval process already established in JSM that requires two internal approvers for the issue to move to the next step in the workflow. However, it is a new requir...
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Does Opsgenie support AWS PrivateLink for connections to the API endpoint?
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Atlassian Community Events
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| yesterday | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |