Community resources
Community resources
Community resources
Jira Service Management
-
Me enviaram convite e já permitiram meu e-mail de acessar o Jira da Equipe, porém toda vez que tento recebo como erro: "danilo.costa@cd2.com.br não tem acesso a Jira em cd2.atlassian.net...
- Question
- jira-service-desk
- jira-service-management
-
Setting up an integration between our JSM instance and our separate (pre-existing) OpsGenie instance. JSM can open and Close Alerts in OpsGenie, but the OpsGenie integration back to Jira does not see...
-
We have Jira Service Management Standard and are happy with that License and do not intend to upgrade. It includes a feature limited version of OpsGenie. We are interested in using OpsGen...
- Question
- opsgenie
-
I used to be able to submit entire slack conversations which included a small thumbnail photo of each person and their responses. I now receive an error message. Is it not possible to paste in convos...
-
Hello community, I would like to use Automation to copy Request Type value to a custom field in a child related issue. I tried some options but no success at all. Could you help me? Thanks in advance...
-
I have an Insight schema with object type "Users", with an attribute "Manager" which is a reference to the same "Users" object. On the other side, I have a service request on Jira Service Management...
-
Hello everyone, I am creating a support platform with Jira Service Management and I would like to know if customers who will access the support page must have a Jira / Atlassian account. By the w...
-
Hi all, we have encountered a problem with Jira Customer Service Desks: When trying to view an existing ticket using Firefox, the browser loads forever and does never display the ticket. This prob...
-
Sending email to approvers but using 2 different approver fields depending on transition in workflow
We have 2 locations in our workflow that require approvals: 1. Peer Review 2. CAB Review For peer review I am using the Approvers field. For the CAB review I am using a custom multi-user fie...
-
Hi, I would like to know if OpsGenie is able to provide or suggest some past incident when a certain pattern of alerts are coming. For instance, one day we receive this pattern of alert : - Alert ...
-
Hello Jira, we are using JSM 4.20.2. there is auotmiation to alert to some users. so some user added to participants automatically. I want to setup that some user not to add participant automatica...
-
We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
-
Hello there. I am just reusing my working script, with the difference then before I used in Jira based of CF. Now I want to search for a object via IQL facade a iterate over the results. Here i...
-
Hi, I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. Basically we want to send out some information to the appr...
-
TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time...
- Article
- halp
- ms-teams
- notification
- sla
- slack
-
My friends, good morning! I need help with the second question: I have a ticket opening automation via automation that is executed when the ticket “Admission Equipment Combo” is created. Then the ...
-
The reference documentation for the Server version of Insight appears to be missing. https://confluence.atlassian.com/insightapps/insight-rest-api-1085180885.html This page contains a broken link. ...
-
In Scriptrunner, I am trying to create a Scripted Field for a Jira Service Management project. The field will be fetching the date of the last public comment that was made by a user who i...
-
Hi, Hoping someone can help please :) We use Bitbucket Cloud and do deployments via Jenkins, I'm trying to get the deployment information feeding into the DevOps Analytics Report. Currently we've ...
-
getCustomFieldObjectByName method is deprecated, Need to modify the scripts to use getCustomFieldObjectsByName method. After using getCustomFieldObjectsByName(String) it removes warning ...
-
I have a list of organizations in my project, all containing users (a user is in just one organization). I would like to set the Organization field after the reporter's organization, but haven't fou...
-
Need to show the customized field next to each task.
-
Hi Our JIRA Dashboard has suddenly stopped receiving requests raised by our customers through email. What should we do?
-
Hi, I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk...
-
Hi I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the t...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 13 | |
| 8 | |
| 8 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |