Community resources
Community resources
Community resources
Jira Service Management
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Just wondering if there is a way we can disable the banner to update incidents on our JSM. We work in education and class device damages as incidents but they do not need to be linked through ...
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I am testing external imports and have run into a problem with referencing object types. I have tested the JSON for external imports without referencing object types, and had no problem. For that I u...
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...sername', password='password', cloud='True' I've been trying to use this URL, but have gotten no results: https://penadefillo.atlassian.net/rest/servicedeskapi/servicedesk/{}/requesttype P...
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Hello .. in our team we have a need and we would like to know if it is possible to do it with Jira .. and how We handle a large volume of incidents with one of our allies, which are reported in a Ji...
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Hi, JSM users! Today we're highlighting one of our amazing Community Leaders, @Gaurav! Read on to hear his favorite JSM features, how he uses asset management and CMDB features in JSM, and his love...
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Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...
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I have tried to access https://api.tempo.io/core/3/account-links/{{issue.Account.id}} but it returns 404 error all the time. Anybody knows sth about it? Thank you!
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When getting an Alert with the API, there are two Boolean fields: seen isSeen Does anybody know the difference between the two?
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Last year, we all shifted to remote work. Now it is the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home. The impact is that ...
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We use Jira Software. In order to activate the Jira Portal to our customer we need to activate the Jira Service Management. What is the best practice to open the issues in the Jira Software from the...
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I am looking to add a live chat solution to our Service Management Cloud setup. This is for a small team of tech support agents. The main requirements are widget for embedding into Homepa...
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Hi All, I copied a notification scheme that was successfully sending emails on creation of new requests, but with the new scheme assigned to the service board, no emails indicating a "new request wa...
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We recently transitioned our asset management to Insight. We are a company with 1000's of stores and we are trying to find out how to best set-up our phone systems (PBX) in our CMDB. Ther...
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Using Script runner Behaviours we can hide the 'Comment' field. In Service Management, this is made up of: Respond To Customer Internal Comment For one of our transitions, we need to ensure tha...
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How to give permission for all for raise this request on behalf of field?
- Question
- jira-service-desk
- jira-service-management
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Hi, I am trying to update a field of an object. The attribute is object type and has multiple values. This is what I have tried, it gives me this error and I don't know how to fix it def objectType...
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Hi Community! Today I wanted to install ProForma on a JSM Cloud instance. I know Thinktilt has been acquired by Atlassian and I noticed the "Please note: the cloud version of this app will be dis...
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Hi, I want to have a URL that creates a service desk request with where my Insight object is already filled in. Is this possible? If you take a look at this Atlassian ticket JSDCLOUD-4049&nbs...
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1.we have support system which will trigger auto ticket if server have issues, 2.we would like to prevent ticket creation using summary. 3.we have to prevent ticket creation, if ticket is already t...
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Hi guys! Is there any way to create a subject group in the customer portal that when clicking takes me to a page I created in confluence?
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Hi there, I have a strange case: I have two projects, project A and project B. Project A has linked issues from project B. When a fix version is added to project A, I want them to be updat...
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Sometimes, in the issue view the SLA timers are not visible, Is there a way to see in a log file what happens? In the detail view I see two times the waiting for customer timer?
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We are a retail company contains branches and head office. We think about using Jira as a ticketing system between the branches and the head office also between head office departments and each other...
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Hi all, I need some help with an automation. example: triggered by: issue created If issuefield HELLO is HELLOOOO Then Create subtask called: CIAO with following fields, withi...
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Hi Atlassian, I have a project which is used for a client. They use the help center to create ticket and to grant them access I have added them as customers in the project. This is done...
Atlassian Community Events
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