Community resources
Community resources
Community resources
Jira Service Management
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hello. We are using the built-in Asset Management in Jira Service management, and we need to print labels with QR codes. But the interface only allows us to set lengths in inches (imperial measures)...
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We have been running with a specific set of SLA's however, from 13th March 2022 we have entered into a new contract. So for any issues created prior to this date, we want them to remain on the old SL...
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Hi, I want to create a rule that only applies to users without an organization. The only criteria I see is "User in an organization" and have to manually add them. Is it possible to apply to all use...
1,533 views 9 1 Deleted user March 21, 2022 -
I want to send an email via script runner send custom email in the workflow, but I can not correctly read the value of a custom field group picker in an email body html where am I going wrong? &nbs...
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I want to know if I purchase a datacenter licence for JSM or confluence and I have a clustred architecture in my datacenter ( I'll have to use JSM and confluence in more than one machine to have the ...
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Can I change the default positions of issue types, specially sub-tasks? I have created some new sub-task issue types but by default it offers one specific but i'd like to rearrange their position and...
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Our company is working on a project where we want that our customer can comment on particular card through our portal i.e. we want two way communication can be done between agents and customer,...
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Hi All, We have JSM standard entitled for all our Enterprise Users. With JSM standard we are entitled to use only Opsgenie Essentials which are having some limitations. Hence for 10 users only...
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- opsgenie
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Hello. Trying to get component lead in automation using a 'send web request' action but getting a 404 response with this message: "The component with id 10002 does not exist" Have tried to follow t...
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Hello support team I have agents A&B, to help handle the issues in my project. When a issue is created, I assign it to agent A team leader. Agent A team leader will assign to engineer in his te...
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Is there any plugin available to integrate Jira Service Management with Looker; pls. suggest
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Hi, which database table has the required ( 1 or 0 ) column for custom fields ? I checked the below tables, but they do not have this column that shows if a particular customfield is required o...
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La creación de objeto(s) hará que se exceda el límite de max_sla_goals_per_sd (30). Ponte en contact
Como ampliar el limite de 30
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I have an Equipment object schema with a Devices object type and an Employee object schema with a Person object type. The Person object type has an 'Allowed Devices' reference attribute th...
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Good Morning. I would like to learn more about Jira Service Management as Admin. Are there any free courses available? What is the best way to learn it? Thank you for your time
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- workflow
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This is the warning message that I receive: There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor.
- Question
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Hi All, I just assigned few users in my org as Viewer role. They can get to service desk, login and all but cannot submit ticket. They get msg Couldn't send request. (Screen shot is atta...
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We need to create multiple sub-task tickets, in same project, when a Bug ticket is created. Each sub-task will have a different summaries (part of it will be the summary of the Bug ticket), dif...
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I want to create a new request type to insert an approvals step into a process. There are a few custom fields that I need on the form, that I cannot figure out how to apply onto the Request ...
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Usuário não está recebendo notificações para Jira Service Management. Demais usuários recebem notificações normalmente.
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Out of the below 4 required fields (I made them required) , I want to make the 2 circled ones as required during closing ticket , but they show as required for ticket creation itself. Any idea ...
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Hi there There is 1 request and 3 subtasks attached to it The condition I want is all subtasks closed? If yes, close the main task, if no, it cannot be closed.
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Good Morning, I am hoping someone can help. I am creating a single long conditional form for multiple applications. We use conditional values to open up different sections of the form based on...
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Hi, We are looking to update our workflows within Service Desk but do not want these to affect the previously closed tickets and cause them to be in an "Open" status again. We currently have two wo...
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To add a field on a Request Type it also needs to be added to the Create screen of the linked issue type. This however is not always what I want. I have several "helper" fields that need to be set ...
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