Is there a way to make an issue change the status as soon as you open it?

[praktikant3]

Hello,

is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue.

Best regards,
Katsiaryna

[Nic Brough -Adaptavist-]

Yes, create an automation for it.  The most simple one would be

Trigger: Issue Created

Action: Transition issue

You probably want to put some conditions or branches on there - if you used that really simple automation, it would transition every single new issue immediately, which is pretty pointless - if you want to do that, it would be cleaner and better to simply change the "create" transition so it lands on the target status!

[Stepan]

Is there a trigger for a situation anyone of the agents open an issue.

[praktikant3]

Thank you for the answer. 

But will it work with the already existing issues?

I need an automation that will change the status of any issue after it is open

[Nic Brough -Adaptavist-]

@Stepan - yes, that's "issue created"

@praktikant3  - no, Automations are triggered, in the case I've given, by the creation of the issue.  As your existing issues have already been created, there's no trigger.

You could write a second Automation that could run over a set of issues, put it on a timed trigger (like "midnight tonight") then delete it after it's transitioned all the issues still in the iinitial status though!

[Stepan]

Ou, I meant when agent start review of an already created issue.

[Nic Brough -Adaptavist-]

I specified a trigger of "issue created", because that's what the question was about - an immediate change of status.  Not "start review of existing issue". 

But that's also a perfectly valid trigger for a status change.  How is your Agent expected to start the review though?  Is it part of the workflow?  Or a field edit/change, or something else, like a re-assign or comment?

[Stepan]

It is a part of our workflow, but what I want to achieve is to change the workflow status to "under review" when any of agents looks on issue detail.

[Nic Brough -Adaptavist-]

Just reading an issue does not trigger anything in Jira, there's no way to hang automation off "view"  (You couldn't do it properly anyway - what happens if an agent works off an email notification, or a report that includes the issue?  Or a remote client that doesn't view the issue?)