Community resources
Community resources
Community resources
Jira Service Management
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Hi there, It seems as though verification emails are not being received - From what I can tell, this is usually due to a bounce on the email, following which all attempts are just simply not ...
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Do you have any tip regarding this problem?
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Some of our customers are unable to upload attachments from the Jira Service Portal. The system reports an error specifying that the connection to Jira could not be established. Some of our custome...
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We have people records in Insight which is kept up to date via a feed from our people system. If for example the Expiry field gets updated for a specific user (Meaning they are leaving the busi...
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As tracked at JSDCLOUD-4317, Jira Service Management's CSAT survey comments are not searchable via JQL. This article introduces a workaround to make them accessible via a custom field....
- Article
- from-atlassian
- jira
- jira-service-desk
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Hi community, I have been looking for a way to create an automated email, that will be sent out to all customers in organization, that the ticket has been shared upon creation. They do receive...
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Create a service | Jira Service Management Cloud | Atlassian Support With a introduction of a Service concept inside ITSD projects we consider to use it for our Service catalog. However current fie...
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I am reading the IQL Manual / webpage ( https://support.atlassian.com/jira-service-management-cloud/docs/use-insight-query-language-iql/#Keywords ) and I notice several inconsistencies (e.g. no ...
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When a new request comes in, the status is "Waiting for Support". Is there any way to change the status of multiple requests to "In Progress" at the same time? Thank you.
- Question
- jira-service-management
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We are experiencing this error: https://jira.atlassian.com/browse/JRASERVER-44835 Basically the assignee drop down hangs when we try to use it to re-assign users. Not sure what the fix is bu...
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In Jira service management, I have a couple forms created for managers to fill out when an employee or contractor are onboarding, and each created a ticket of either the employee-onboarding or contra...
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I configured one of the Jira workflows and added a "Resolved" Status before the "Done" (which comes by default). However, I need that once the ticket reaches the Resolved status, the resolution date ...
- Question
- jira-service-management
- resolution
- workflow
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We are looking for the ability to clone a current Service Desk project to deploy new Service Desks from. Does anyone know if this capability is present yet? Also, does anyone know fi we can actually...
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Is there an update on this? We require the ability to clone a service desk. Also, is there the ability to create an ITSM template from a current project to deploy new projects from? If your...
- Question
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Jira Service Desk Question 1.) Can I have customers use my service desk without an email address? Context: Many of my employees are warehouse workers and do not have a company email address, and th...
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Is there a way to enable some kind of export functionality from the screen I've attached? Or is the only way to use the JIRA Search.
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Hello - I hope I explain this well enough. I have a form where I'd like to make it easier on the customer to not have to fill out duplicative information but be able to copy over all data withi...
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I have downloaded ITSM sample space as test environment as I am evaluating Jira Service management (I am new to Jira). I didn't do any modification to the dowloaded template. I have in...
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I have imported a number of objects using the csv import functionality in the object schema. It takes quite a bit of time to map the objects and every time there is a change to the csv i need to run ...
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Does anyone know if it is possible to add custom fields to the customer (non-licensed portal user)? It seems like it doesn't even let you have a profile page for non-licensed users? nI ...
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Hello, we already use the feature that creates "tickets" after receiving email on our support adress. At the moment the person sending that email has to have Jira account added as agent. Is th...
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We have a form that is shared with multiple projects. We need to change the form, add a field for example. How do we update the form across all projects. I tried using the copy func...
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We recently migrated from Jira on-prem. One of the workflows I did was have powershell scripts email results into specific Jira helpdesk tickets. Can this still be done? Be...
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Hello, I created a new task type last week and attached all the appropriate schemes/configurations. I check the 'find your field' check-down and everything should be showing. But It's still s...
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Hi, I am trying to integrate our SD to receive outage notifications from one of the payment service providers - Opayo. They provide regular updates via their status page ( https://www.opayo.co...
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| October 27, 2025 8:46 PM PDT | ||
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