Community resources
Community resources
Jira Service Management
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I think I understand the rules on this, but I want to make sure: Comments set to Reply to Customer in a sub-task will *not* send an email to the reporter of that subtask. However, using&n...
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Howdy everyone! The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months. In the past quarter, the AMER JSM team has been workin...
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Hey Atlassian Community, My VP wants me to explore whether it is possible to create a specific request type for 1Password team vault access in which there will be a drop-down menu for users ...
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Howdy Jira Service Management Community! 👋 I'm Dave and I'm an Atlassian Enterprise Community Leader. I'm not an Atlassian employee, but a customer like you. I love Atlassian's products and spend ...
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Is it possible to create a field filling sequence rule when receiving a ticket and opening a ticket?
Is it possible to create a field filling sequence rule when receiving a ticket and opening a ticket? I want to set the organization field as mandatory, always be the first to be filled.
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- jira-service-management
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I want to trigger with a regular expression that if the percent is below 10% the alarm will be triggert who can help ? with how it looks like Current Incoming ASR 10%
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Hi there, I’m kind of new here and I’ve already watched almost all free and initial training of JSM. After some researching, I came across some issues and I couldn’t find any article/post o...
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Hello, Oftentimes when we are searching to assign a user, 2 different users (same person) show up. I looked to see if the have 2 accounts, but they only have 1. Anyone know why 2 are ...
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- jira-service-management
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Is it possible the integration between these Jira Service Management and Jira Work Management? How it works? Thank you.
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We are trying to use a Form field that is populated to a data connection to a Jira custom field. The Forms field looks as follows: Ideally, we thought we could copy this value to an existing...
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Hello, I have an Epic filtered swim lane on a board that a user wants filtered. They don't want a couple of the epics to show. When I go to filter those two out, it also removes the "Issues without ...
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- kanban
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Is there any new feature that avoid to create a new issue type to associate a workflow to a Request type? For example: I have two Requests Type associated to an issue type Task and a workflow assoc...
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I am having trouble with AD/SYNC. The challenge is it takes so long to sync users to Jira, the sync fails. This causes us problems with adding new users. additionally, the sync added every ...
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Can we integrate a python script to send alert details
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- opsgenie
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I've seen a few conflicting documentation and articles so I thought I'd ask the question anew. I can't tell if I'm fighting functionality that isn't possible or I'm missing something obvious. ...
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I want to add a field so when a ticket is marked as resolved, the agent can put the 'actual time' spent working on it? Can anyone help. I'm using ITSM JIRA Service Desk clone which I've edited.&nb...
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Hello, I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the attached, JIRA knows to only move the linked issue to I...
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Hello, I tried standard plan for few days and when i downgraded to free plan I lost many functions in project settings: customers list is not available, features can not be activated ... Is...
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Hi everyone, Is there an option where customer who is logged in the Help Center to view all submitted tickets? When logged in, on the top right corner, next to your avatar is requests which...
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In the customer Portal a customer can share a ticket within his organisation. but how he can remove an added request participants. The admin have the ability to remove ist , but not the customer...
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Hi all, I’m testing Table Grid Next Generation 1.12.13-jira8 on Jira DC 8.19.1. I created a grid field with columns of type number which dispays numbers in format 9,999.99. However we need numbers...
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Hi. We have Jira Software for 20 people. We are taking on a new client and want to use Jira Service Management. We would need around 5 users out of the 20 to answer the service requests from our new ...
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Change of required approvals does not affect existing issues - approval count out of sync What we did: We added an approval. On create new issue a postfunction sets the reporter as approver: ... ...
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having bulk changed some statuses and changed the workflow of an in-flight scrum project (not set up by me), including deleting 'to do' - this seemed to move everything that was 'to do' to 'blocker' ...
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