Community resources
Community resources
Jira Service Management
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We recently set up organizations and added customers to those organizations for better reporting purposes. The problem I am running into is trying to figure out how to get organizations to auto fill ...
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- jira-service-desk
- jira-service-management
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I would like our customers to be able to collaborate with each other on how they are using our products that may benefit other customers. Does Service Desk have something like a community page for ou...
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Reason for the deletion of some tickets happened from database of Jira and ticket Id is there in UI.
Jira ticket id is visible in UI and can't view it. When we checked on database the ticket id is not there, assuming it is deleted. There is no auto deletion scripts written. What would be the reason ...
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Hi there If the subject of a ticket to Jira service management is xxx can automatically assign to contact ? how to ? step by step My second question is, can I have a ticket sent fro...
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I was trying to implement OAuth with the Jira Service Management and i was following the below link. https://developer.atlassian.com/server/jira/platform/oauth/ At some point i need to down...
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Hi, We are thinking about to go a step further and also implement the asset management feature in Jira Service Management. As we also use Jira Software for standart projects and software proje...
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Hello, Is there any way to integrate the Jira customer support portal (contact form) directly on the WordPress site? Right now we get a URL from Jira for a customer portal but that me...
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Hi Guys, Is it possible to make attachment mandatory in jira service management portal ? I have tried couple of things but they are not working. Could you please suggest ? I am trying to achieve it ...
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Hi, I would like to be able to create a scripted field and to copy an Insight object to a jira custom field, is this possible? I use Jira cloud. Thanks
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Hi all JSM people, we are re-implementing our major IT service desk project on the IT service management template provided by Jira by March 2022. While checking the default configuration and readin...
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Hi, I have a process where I need to send a task to approve to reporter's manager. All information is getting from Insight. So I want to: Copy Reporter's email to insight object field (Insight...
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Hi Team, We require "Transitional Fields" on the Customer Portal from e.g. UAT Signed Off to Authorization" in Business CR Project. Please suggest any workaround or else any plugin for this.  ...
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Hello, i just wonder if it is possible to visualize my forms I just created via the Forms AddOn in a customer portal made with refined. At the moment it seems like I can only see the forms ...
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Hi I did a full indexing of Jira(Background re-index) , but unfortunately could not complete it successfully. Specifically in which log file should I find the error Thanks in advance for the help...
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Hi, I need to config my Jira Service Management (JSM) for use our Azure AD with a autentication policy with SSO. I have this configured and working fine for USERs (agents) that manage the issues, et...
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Hi there, we are using Jira Software for our agile teams and start to user Jira Service Management for our service and support team. We interface to a different application and identify Jir...
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Hi, Please help us in adding text field value into select list field. For example: I have a select list field and in that Others is the one of the option. If any one selects Others from sel...
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I tried to make the custom field called "Product" using Select List (cascading) and Select List (single choice). Then the JIRA hangs and doesn't work. https://sqms.atlassian.net/secure/admin...
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How do you setup the reverse of this rule? https://community.atlassian.com/t5/Jira-Service-Management/Update-JIRA-ticket-when-closing-Service-Desk/qaq-p/972474 Use Case: Other projec...
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En las últimas semana me han reportado compañeros de equipo e usuarios en general que no les estan llegando las notificaciones cuando un ticket es documentado.
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So what I am trying to do is set our time to first respond SLA time at 5 minutes. I have a nice automated response letting the user know some extra information while they wait that I want to be...
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I am looking for help on how pass a field value from the IT service management ticket to the portal. We are adding a field called Target Completion Date to both the portal view and the ...
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Looking for some guidance on when to use each.
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I think I understand the rules on this, but I want to make sure: Comments set to Reply to Customer in a sub-task will *not* send an email to the reporter of that subtask. However, using&n...
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Howdy everyone! The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months. In the past quarter, the AMER JSM team has been workin...
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