Community resources
Community resources
Community resources
Jira Service Management
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oi pessoal. Estou tentando configurar outro domínio para abertura de task. mas o erro javax.mail.AuthenticationFailedException: AUTHENTICATE falhou. ao se conectar ao host 'outlook.office365.c...
- Question
- jira-service-management
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We are trying to update two attributes (Business Owner (user) and Building (text) on existing objects (Host from a Discovery) in Jira Insight. We are using a .CSV exported from Jira and then added t...
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In my schema, I have a "Computer" Object which references a "Department" Object. On configuring the computer page layout and adding an IQL query: Object having inR(objectType = "Computer", refType I...
- Question
- insight
- jira-service-management-server
- server
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Our customers see 3 fields from the View Issue screen: Status Request Type Shared with I want to share the Sprint field on this screen, so customers can see how many weeks ahead an issue ...
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Hi, I would like to know if there is a way to add a confirmation step for setting the organization For example, the step would be that when I choose the organization, there is a box or someth...
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Hi! Stuck... REALLY hoping someone can help! First of all, company are not using the priority field and so is not an option to use that as the differentiator. I'm trying to set a 'ti...
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Hi guys! I have a custom field called _tier, which can have the state tier[1-4]. We would like this to map to P[1-4] in the nagios integration, but cannot figure out how this is done via&nbs...
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Hello all, I would like to use an automation to copy the organizations from a customer in a custom field. Is there a smart value field for this? Is this possible. Example: customer A is in organiz...
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Hi Folks, When I add attachments to an incident for a customer take it to Close-Done the attachments are stripped when the "mail" reaches the customers inbox. Any ideas? is it a setting? T...
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Good Morning! I have a field of type "Number Field" in jira service management for the requester to inform the phone number. However, the field puts (.) in the middle of the numbers. I need to someh...
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Hello ;) I have A jira Desk with 2 Forms (form1 and form2) and 2 created "organisations" on it (ORG1 and ORG2). I need that ORG1 can only see the FORM1, and the ORG2 only see the FORM2 I c...
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Como faço para atendentes conseguirem visualizar apenas chamados de suas filas de atendimento especifica atendente 1 - fila software atendente 2 - fila helpdesk atendente 3 - fila de terceiros &n...
- Question
- jira-service-management
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I've got a escalate transition in JSM that brings up a pop up box to add a comment. Is it possible to auto-populate this comment with a question to make sure that is it is a valid escalation...
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I'm tring to figure out the best practice for the gollowing use case: I'm giving support to a customer and I call him to solve the problem but I got no answer so I want to set up to a pending state ...
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I would like to translate the following labels on Jira service Management. Where can I find them? is blocked by blocks is cloned by clones duplicates relates to
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I've created a Object schema for licenses, so I can easily track the licenses that a user has assigned and its cost. I can get the list of the software and the cost with this: {{#lookupObjects}} ...
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There is an issue https://jira.atlassian.com/browse/JSDCLOUD-2518 but it looks not very popular, unfortunately. Jira Service Management allows restarting SLA in the same issue and it is SL...
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I've been trying to find out how to set custom status values on Jira Insight as seen in the screenshot below. Please assist me. Thank you.
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Hello, We are about to try Jira Service Management. Well - currently we are unsure which version we may use later on in our production environment. But based this we will start with the free versi...
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Hi All, We are testing Opsgenie with SolarWinds API integration. In SolarWinds, we setup general alert template to cover all node status. For example, we use node down alert to detect all no...
- Question
- opsgenie
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What if your customers want to edit a field in a request? Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments. Create a rule with a trigge...
- Question
- automation
- cloud
- comment
- customer-portal
- edit
- +2 more tags...
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Hi, I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time. What chatbot have you used? What steps need to be taken? How long d...
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Hello all, we try to create and automation rule with an else if, and we need to find the correct field which can used for any comment inisde a ticket? Please could you help me? Thank you very much...
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Hello Community, hope you are all doing well. I have created a Jira automation to create incidents triggered by a webhook, also using smart values. The rule works; however, I want to add a step to s...
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Hi I'm using jira service desk cloud version, but i can't see number of sub-task https://prnt.sc/4MfkiHwkGAKH How can i display number of sub-task just like this https://prnt.sc/MPecQ8QoeLyT Many...
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