Community resources
Community resources
Community resources
Jira Service Management
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We have a business requirement to use a web embedded booking app to manage our events and ticket sales, then use Jira as a 'project' or task management tool to enable event management. Are there any...
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Assigning a ticket to someone is a clear signal that someone is working on the case. Quite often it is forgotten to add a comment manually to inform submitter and to stop the response time clock. The...
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Hi all, We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, a...
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I created custom fields and got filter view on the following picture: When data is exported to Spreadsheet, several data is missing. Could you please help me? Thank you
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Hi all, Just working through how to best setup our teams queues in JSM and just want to see what advice you may have to offer if this isn't a good approach. In our departments we have a triage team...
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Hello team, We need your help to resolve an issue because every time we try to grant access to the platform we get the attached error. Regards, Carlos Quintana
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Coming from the pagerduty world I know I can set pagerduty to look for specific information in the email subject to trigger the alert. I don't see this option in opsgenie. I see an area to add a name...
- Question
- opsgenie
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Hi, One of our issue type has two request forms associated to it. One of the request form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created...
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How does work category fit in with issue types and request types? It's not clear to me what value this brings?
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I created a test ITSM project and populated it with some Services. I then enabled the ITSM features in an existing project and the Services were already populated with the same list of Services...
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I am just beginning to play with the new Forms feature in JSM. If you have been using forms and have some input or ideas here, please do share. Use Case: I'm integrating with a partner (using a n...
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Hello all, ima working with my team to help a big number of customers and sometimes we need to register the Log Work or Time Tracking of them. Is there a way to do it? I found this addon alre...
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I ran a full re-index today which took a longer time than usual (2 hours). Then I got a message that the re-index did not complete successfully. I checked the Jira logs and see this messa...
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I'd like to set up a custom email in our company so that teams don't need to visit Jira Service Desk and rather simply send an email to submit their tickets.
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I'm trying to update incident status via REST API call but not successful yet facing error using basic authentication
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When starting the Opsgenie trial, it forced me to create a new domain. When I tried typing our existing domain, it prevented me by saying this name was taken. So in the end, the trial was created und...
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Dear Atlassian community There appears a phrase on my portal page. I want to edit that phrase, but I can't find it in the project. I attached the portal image and marked the term I want to change. I...
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Hello Community, Is there a way to remove these fields that we do not use in our instance? (Jira Newbie here) Thank you.
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Hi, I tried Insight a few years back when we were hosting our own Jira. Now we are on the cloud and I have it as part of JSM Premium I want to get back in. My idea is that we add a physical object u...
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Thanks.
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I work to improve the possibility in measuring the SLA for our customers in Jira Service Management. To be able to do that I need to have all cases registered on the correct Request Type. I ...
- Question
- jira-service-management
- request-type
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I am trying to create a rule, if a teams fields is empty it will auto assign to a certain team based on the assignee
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Hello, We are coming over from PD and I am trying to setup a 1:1 transition. How our after hours escalation currently works is users leave a voicemail and we have a 30 minute window to respon...
- Question
- opsgenie
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How would I email an affected service group when a status changes?
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Hello, not sure this is the right place but couldn't find where. We're looking to get help from a Jira expert to set up our service desk for incident management (bugs and data issues) + gather custom...
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Atlassian Community Events
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| 22 | |
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| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |