Community resources
Community resources
Jira Service Management
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I want to add a field so when a ticket is marked as resolved, the agent can put the 'actual time' spent working on it? Can anyone help. I'm using ITSM JIRA Service Desk clone which I've edited.&nb...
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Hello, I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the attached, JIRA knows to only move the linked issue to I...
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Hello, I tried standard plan for few days and when i downgraded to free plan I lost many functions in project settings: customers list is not available, features can not be activated ... Is...
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Hi everyone, Is there an option where customer who is logged in the Help Center to view all submitted tickets? When logged in, on the top right corner, next to your avatar is requests which...
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In the customer Portal a customer can share a ticket within his organisation. but how he can remove an added request participants. The admin have the ability to remove ist , but not the customer...
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Hi all, I’m testing Table Grid Next Generation 1.12.13-jira8 on Jira DC 8.19.1. I created a grid field with columns of type number which dispays numbers in format 9,999.99. However we need numbers...
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Hi. We have Jira Software for 20 people. We are taking on a new client and want to use Jira Service Management. We would need around 5 users out of the 20 to answer the service requests from our new ...
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Change of required approvals does not affect existing issues - approval count out of sync What we did: We added an approval. On create new issue a postfunction sets the reporter as approver: ... ...
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having bulk changed some statuses and changed the workflow of an in-flight scrum project (not set up by me), including deleting 'to do' - this seemed to move everything that was 'to do' to 'blocker' ...
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Via an Insight Post Function “Set the value of an object attribute with a predefined value” I want t
Hi, Via an Insight Post Function “Set the value of an object attribute with a predefined value” I want to fill the value from an Insight Custom Field in the attribute of type Object in an object...
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Hi, any help is appreciated as I'm fairly new Jira. I've enabled the customer notification functionality in my Jira cloud instance. Project settings>Customer Notifications, and these work when a...
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When customers reply to a request by email, we have option to get content above a certain line in the email. Is this configured within the product or is there some configuration that needs to be done...
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Hi, I am using: Jira Service Management for my external Support Portal. I wanted to use an automation that re-opens an issue if a customer replies to it after it was set to "Done". Biut currently t...
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I'm trying make JIRA operation through REST API using a single service account. But I'm unable to make comments on behalf of other users through REST. Is it possible to make comments no behalf of oth...
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Hi All, I am currently trying to add a lot (80+) of new Integration Actions to an Integration via the Integration API. The Docs demonstrate only one Action per request. That's too many requests for ...
- Question
- api
- integration
- opsgenie
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I need to know how can I separate the IT services for each project, for example: I have two assistant projects Project Alpha and Project Beta, so I need to show the services Service A1 and Service A2...
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When a non-licensed Customer submits a request how do I set the Reporter field? Or is the Reporter even needed? I may be imposing Jira rules on myself, but when a JSM request is created i...
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Jira Service Management can be used to help many different types of customers in many different ways. For many customers, raising support through emails is one of the easiest and most convenient ways...
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Hello, I have 8 engineering teams using Scrum. Much of their work is shared within epics so we have created a combined scrum board for collaboration. With that said, some of their work ...
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Epics are not showing in the list view of the backlog. I'm not talking about the epic panel, I'm hoping to see the epic in the actual list of tickets. Thanks.
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I would like to see all tickets that include a comment by particular agent. project= example AND comments by janedoe Is that possible?
- Question
- jira-service-management
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...o see all of the published Forms use cases currently published. Scenario As organizations begin returning to in-person work, HR will need a way to monitor Covid risk and ensure that public h...
- Article
- forms
- jira-service-management
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Hi there! I already have both licenses JIRA Software and JIRA Service Management. I do can see the boards in the JIRA Software, but my understanding is that there is a way to see these features in JI...
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I have a new Service Desk Team user and I cannot assign them to an issue. They were invited through the left bar and can see tickets etc. But they are not selectable when in a ticket &n...
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I have noticed there is no functionality to link "Organisations" created in JIRA projects to a certain object in Insight. Is there any way to do this in sort of a similar way how objects can have the...
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