Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, I have one requirement, where the client doesn't want to see certain request types on the portal, only some they want to see. It's possible to hide the request types visibility on t...
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We want to restrict Chat Widget of "Chat for Service Management" Plugin on the service portal of a project for specific user-groups. Does anyone have any idea on same. Plugin Reference ...
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Hi Team, I have one requirement, where I have different request types Incident, Service Request, and Change request, and again they have sub-request types,(for example, Incident has 5 subrequest typ...
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Hey all!! I'm currently preparing a migration trajectory for our Customer Service desk project from Jira Server. In this old setup we've used a ton of custom built tools and works to m...
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Hi, We have an e-mail integration at our service desk and registrations can be opened by e-mail. Incoming autoreply mails while users are on leave are also opened as registration. I don't want...
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Hi all, We recently started using Jira service desk and I want to import all my organisations and users (customers). We have a list of fields per customer, like a link to their website and preferred...
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hey in our org we r trying to implement the opsgenie for alerting and notications . in the notification i have added my mail id and phone number for both sms and voice and have written the notificati...
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Hi all, I wanted to know if it possible to use existing object types (created from Insight UI) in insight external import and is there any caveats with it. Thanks.
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Hi everybody, I'm in charge of organization and automation for my company which is working in Data analytics. We have several customers under guarantee and other customers. Each customer...
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hi admin: please do help, facing issue with fixversion. The fixiversion is already archived and I can not choose it anymore (my role is release manager), while many developers are able to see this f...
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Wanting to know how to manage tickets that are still waiting stakeholder approval at the end of a sprint. Im a scrum master for a team who work in 2 week sprints. We currently have a s...
- Question
- jira-service-desk
- jira-service-management
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Hi, Instead of stars in csat, I prefer a customizable questionnaire. Is it possible? Thank you
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Can I still recover my account if there are automated emails still coming through the system?
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Hello Our company uses data-connections to http://34.64.184.18/SM_JIRA_AUTH_USER/api/products/flyxxx@sampyo.co.kr by sending an e-mail address We would like to obtain membership information ...
- Question
- jira-service-desk
- jira-service-management
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Hello, I'm trying to configure approvers on a JSM workflow. For the related status I defined 2 transitions: Approve >> 'Pending' Decline >> 'In Progress' For some reason - in...
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Hi We have JIRA DataCenter running on AWS EC2 instance. How can I get the VM to auotmatically populate the JIRA Insight Asset Management. One solution I have seen is JIRA Insight Discovery,...
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Hi, I'm trying out Forms in JSM. I'd like to add some logic so that the request would be assigned to a different Team member based on a particular radio button within the form. I can see within the ...
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Is it possible to create what is essentially a cascading select list with Insight objects? The Atlassian docs (https://confluence.atlassian.com/jirakb/how-to-configure-insight-custom-fields-as-cascad...
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Just looking for the right notification approach here.... Same notification & escalation regardless of the type of alert/priority, etc. I have a primary on-call....the escalation should...
- Question
- opsgenie
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Hello I see a multi line field in my service desk form. This field shows up with default text inside the the text field. I need to change the text inside the text field, but I could not fin...
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I have an issue in Jira cloud that has 186 attachments. They total about 9 mb. Starting recently, users cannot open or download the attachments. Have we hit a cap? we have unl...
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Hello, I want the screens to be different for our Epic task type depending on which project it's in. Whats the best way to do that? Screen schemes?
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Hola! quisiera saber cómo incorporar en la parte superior de un formulario Jira (JSM), un formulario dinámico, siempre queda en la parte inferior. Además, ¿Hay alguna manera de incorporar...
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Looking to see if how to allow users to add comments to articles within service desk portal. I see that if they get access via confluence, then they are able to do it, but we are not ready to ...
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |