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Jira Service Management
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Hi all! In IT Service Desk board, company-managed project, I've created a custom request with custom fields. However when I go to create a ticket, the fields don't show. You can see from the...
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Hi, I have a scenario whereby I only wish to add a team as a responder on an alert when I get multiple occurrences of that alert. I'm aware of being able to delay notifications based upon de-de...
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- opsgenie
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Hi Team, I have confusion around which issue type to be used for certain activities. There is an activity called "Payroll processing" where I need to verify the GL files received from UKG system an...
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I tried adding one of our employees to the our organization however it says the email is invalid, which is weird because this is heir day to day work email. Anyone can point me in the right direction...
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I have an automation rule where it sends an email to pending approval managers. However, It only states the issues and copies all the managers, but does not specifically tell which manager is tied to...
- Question
- jira-service-management
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Hello all, We have sent out the sign-up emails, but a group of clients are not receiving the sign-up emails. Their IT has also checked all possible ways and told us they haven't received any of them...
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Hello, Through JSDCLOUD-868 we are now able to restrict domains to allow External Account creation, which is awesome. However, I don't see any option to incude those domains in Bulks, either using ...
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Buenos días, estoy intentando activar la versión cloud free de Jira Service Management y me da el siguiente error: "Este sitio tiene más usuarios de los que permite Free". Según el mensaje la v...
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Buenos días, estoy intentando activar la versión cloud free de Jira Service Management y me da el siguiente error: "Este sitio tiene más usuarios de los que permite Free". Según el mensaje la v...
- Question
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Hi, I linked a knowledge base in a JSM project (under project settings) which initially worked fine, after I got access to the JSM project and the respective space to be used as KB. However, no...
595 views 1 0 Deleted user August 11, 2022 -
Hi Community, We are migrating a legacy system to JIRA and one of the key ask is the attachment, I am planning to migrate the legacy system's old ticket with their attachment in JIRA Service Manag...
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After working really well for a number of months we have now become unable to close / resolve issues on the mobile app (used by on-site engineers), we have done the usual restarts / re-installs but w...
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Hi Team, I have setup an Approval process in one of our Service projects. Unfortunately there are more than 5 approvers involved in the approval process. As a result, when each Approver approves / d...
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I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the numbe...
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Hello everyone! I have created a custom field in our Jira project yet I'm struglling with an automation while using the custom field for a comparison. Custom field properties: Number fiel...
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Hi Guys, I linked test cases of TestRail to Jira ticket. However, these test result were duplicated after I updated status of running from TestRail. Has any guys experienced on this. Thanks, Phon...
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Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled
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Hi team, How can I manage the accounts of Email notify when the tickets was created or changed status or done？ Now each account who login the project will receive the Email notify even they don't c...
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Good Day All. I am looking for recommendations on asset management tools that collaborate well with Jira and Insight. My company is especially interested in one that uses barcodes and scanners.
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Over the last few days, when accessing a ticket through a link (Search for open issues, click on an issue to open it's page), the issue page refreshes every few seconds. I cannot read anythi...
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3rd party apps? Plug-ins?
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I have an automation rule that creates and Insight Object when a workflow transition screen field is checked [Yes] I would like to be able to also remove Insight objects if [No] is selected. Looks ...
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Hey community, I want to remove my tickets in which they are canceled by the user which still shows me in the main screen. Which I don't want, I want them to go in separate column which I have custom...
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when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help. &...
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I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browse...
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| October 29, 2025 8:42 AM PDT |