Community resources
Community resources
Community resources
Jira Service Management
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Hello, we would like to find some adon or settings for our Data server Jira. Our aim - automaticaly regularly checking incidens and compare the main words ( category) and try to catch the same or si...
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I'm trying to add 2 people from an outside orginisation to our service desk project, but it won't let me send the invitation email because the emailadres wouldn't be valid. The customers aren't part...
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Hi, Suddenly this monday tickets in our service management stopped working, via mail. Looking in to the Connectivity log, we find the following: Retrying in 1440 minutes - Email pulling has failed...
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Hi folks, We are researching to improve the Jira Service Management experience and would love to speak to you. We want to understand how you and your team use JIRA Service Management for your ...
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In the Jira Service Management Customer Channels the Chat option only supports the option to configure Customer Chat using Slack. Whilst Slack is an awesome platform, we don't use it for our co...
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I watched a video on how can I configure the priority fields, edit, change the color or delete it. I don't know where I can set these changes. (the link that lead me to this link) Tha...
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I know that the summary field is mandatory. How can I use it as a drop-down menu? I can not see the issue with configuring the priorities
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As of week 8/28 and onward, when my tickets are marked as scheduled they disappear from the backlog. Before, we could see all of our previous tickets that had been scheduled for the week (image attac...
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When a new ticket gets created in the project we want it to include the description in the email
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I clicked insight, searched and clicked on instrument, updated due dates (monthly, semi-annual, and annual), and saved. I refreshed the page and returned to dashboard to see upcoming maintenance due ...
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I'm trying to create a way of reserving an office space. I have created a request type and issue with the following required fields: Location Start End The location is a list, the sta...
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I am new and I am an administrator to a Jira service project, but I can not much to setup, I am told that I was assigned Jira Service Management license to my profile, but I can not see in...
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Hello, I am trying to share one specific Jira Project related Issues with external users. I would like them to create issues , receive updates via email ( even-though they are not the reporter...
- Question
- cloud
- issue
- jira
- jira-cloud
- +3 more tags...
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Hoping to create an automation rule that comments on tickets that haven't had any comments on them in x amount of days. What I have so far: "Request Type" = "Report Customer System Issue ...
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Hi all! I am curious what the best practice is for Insight permissions are. I am a Jira admin, and as part of our implementation for asset management with Insight, I have been importing assets. The ...
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Hello, I have an automation rule created in Jira that sends comments to reporters (one sending the most recent one, and another that sends all the comments on the issue). However, I recently noticed...
- Question
- automation
- cloud
- comment
- external
- internal
- +2 more tags...
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Hello, I configure an SNS Topic with 3 differents subscriptions, for three different teams in Opsgenie. The Alert is sent 3 times but Opsgenie groups the three alerts in one and only assign th...
- Question
- aws
- cloudwatch
- opsgenie
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Hi Team, We have valid license insight server plugin and we wanted to migrate now to cloud. Nothing is clearly mentioned what path to follow and how to migrate. biggest confusion is who wi...
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i want to create a ticket if premethues alerts created. is there any proper documents ?
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I created a custom field that is user picker (single user) on Jira Service Management Portal so, users can choose their manager. However, when I enter an email or user name I cannot see any users to ...
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On the first of each month, I want to pull a query of all issues that breached SLA for the previous month. Specifically, I want to know all issues that breached and were resolved, as well as th...
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Is there a "toggle off" button when the agent is off-shift so that he/she is not assigned a ticket? And easily turn on when he/she is back online.
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Hello, everyone ! Commenting on a closed issue is only available for the group =(dba.ops) but for some reason it doesn't work for me...
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I'm trying to import data from my cloud provider's load balancers into Jira. Explaining the origin of the data: It is a json file, which contains a list of load balancers, and for each one, there is...
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We have a feature called "Revoke" for customers who are inactive that needed to revoke by admin. However, what if the admin accidentally clicks the revoke button on the specific customer and that cus...
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