Community resources
Community resources
Community resources
Jira Service Management
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Hi, I was looking out for some expertise or details related to ServiceNow to JSM migration for the below: All tickets as INC, PRB, RITM, CHG Attachments and comments to be migr...
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I have a project where I'm trying to define priority to the a ticket based on Urgency and Impact defined by the user while the ticket is created. Following this How do I create an impac...
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Received error when trying to import issues from CSV file, referred to Import data from a CSV file | Atlassian Support . I've tried various things to solve this "bracket" pro...
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Hi, I would like to know if there is a condition to add in a transition that identifies that ONLY when going from X to Y, Y can ONLY pass it to X. X and Y are statuses on a wor...
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Hello, I have developped a node js application for jira connect app. I have succeded to display the app on Jira JSM Portal Help Center. But the problem is it was displayed over all...
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Is it possible to create an incident in JSM through API with a linked alert from OpsGenie.
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Hi; Two separate questions here : 1. I, an admin of sorts (not within Teams), have the function to delete alerts. "user" users apparently do not have this function. Does an admin within ...
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Hello, I just modified my workflow to add an approval step with an approval group. But once I'm in, I can't add people to it. Can you help me? Thanks
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Hi! Im newbie in ScriptRunner so I need some help. I have to set moving numeric value from customfield1 to customfield2 on workflow transition. This value must be editable. Below I pass my code. This...
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I want to use the "transition linked issues" function and seems like I need the JMWE addon. Where can I download it？ Thanks.
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...ssignee=="")) { return false,"please assign to some valid assignee other than JiraAdmin"; } else{ return true; } This is script i tried could please help how to set assignee and how to update directly w...
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Hi Team - I have found the Insight Automation as below https://confluence.atlassian.com/insightapps/insight-automation-1085188388.html But unfortunately, I couldn't see it in the Cloud Area. Is it ...
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Hi Would really appreciate some help. I need to create a Service Desk Customer (as opposed to a 'user') via a Groovy script, but simply can't figure out how to use the builder correctly or find...
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How can I allow a user to submit a request without inputting their email? I do NOT want them to be able to identify themselves.
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Is there a time tracking add-on that always shows on your screen somewhere so that it's not forgotten about?
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Customers do not have to be logged in to submit a ticket through our web-based portal. I like this, of course, so they can get their ticket created quickly and easily. However, if I then attac...
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I want to attach a validator to a transition, which prevents me from changing state if the Time Tracking field has not been completed.
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I need to know if there is a way, when a customer creates a ticket in the portal automatically is shared with the organization the customer belongs. I've tried editing the field "Request Participant...
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Script function failed on event: com.atlassian.jira.event.issue.IssueEvent, file: null groovy.lang.M
I am updating CMDB attribute from Jira custom filed value. My custom filed name is Status and CMDB object name is IT Asset and the attribute name is Status. I am updating the record based on th...
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I want to report on tickets submitted by internal team members vs external partners - is there an easy way to pull that series with using the ending of our email?
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Is it possible to bulk clear an attribute? If I have an optional attribute and I have a bunch of objects that have values in that attribute, how can I clear/null out that attribute without hav...
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Steps to Reproduce: 1) Go To Portal 2) Choose to Raise Ticket on Behalf of a Customer in an Organization, or part of many Organizations. 3) Pick the Customer from user pickers. 4) Share With Togg...
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Hello, We've acquired a company and want to move all tickets from their system to ours. Can someone point me in the right direction to documentation that explains the best practice for ...
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Hello, community friends! Hope you are well! Help me with a question, how can I standardize a field so that it does not accept a value equal to zero or that it runs out of information? I have a for...
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Hello friends, I have a question. Can a ticket be made read-only when it is closed? that is to say that nothing can be edited or managed. Thanks a lot.
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